I reached out to customer support because we weren't able to find a replacement valve for one of our daughter's cups. Honorine, Antony and Cienna were fabulous in helping address our concern and were... Toon meer
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Debbie was extremely kind and helpful! My daughter insulated sporty spout cup had a broken part and she made the process stress free with support I am very appreciative thank you!!!
Bedrijf heeft geantwoord
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Toon meer
Bedrijf heeft geantwoord
At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Verenigde Staten
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Uitstekend
937 reviews
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Morgan was so helpful
Morgan was so helpful. Our phone call disconnected and he still moved forward reaching out through email (which I provided during our call prior to the disconnect). And we were able to resolve the issues I’ve been having. I am so impressed by this costumer service!!
19 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
We will be sure to pass your kind words along to Morgan.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I got in contact with parent support…
I got in contact with parent support due to needing a replacement straw for my son’s cup and the amazing Anna did a wonderful job helping with my issue. She was very kind and very fast with her responses. Would definitely recommend tommee tippee to other parents!
19 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Julian,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear that she was kind and quick in helping with your query.
Best wishes,
Tommee Tippee
Superb Customer Service
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and the agent, Nicholas G., was incredibly kind and helpful. I was hoping that it was a known issue and I could get some instructions on how to fix it, but he sent us a whole new unit instead. We truly appreciate it and look forward to using this brand for many years.
18 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Nikol,
Thank you for taking time to leave your review.
We are always delighted to hear our Parent-Care Specialists are able to provide the level of service we strive for and leave such a good impression of us.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Flanges and sizing guides.
Anna who was working with me, found my address was mistakenly put in wrong- she was able to change it and help me get the correct flanges for my breast pump. Not only did she send out my pieces she sent me extra so I can always have a clean and sterilized set. She was amazing with making sure I had what I need and explained why I needed a different size than what I was using with my guide. Amazing work!!!
17 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi,
Thank you for taking the time to leave a review of your experience with Anna.
We are so happy to hear how helpful she was in getting you the parts you need for your breast pump and how to find the most comfortable size.
Best wishes,
Tommee Tippee
I had asked about replacement valves…
I had asked about replacement valves for the Sportee cups as mine were starting to leak. These aren't sold online, but I wish they were! It took quite a bit of back and forth with the online chat service team to find out that they don't ship replacement valves to where I live in the US, which I think could have been identified earlier in the communications. Overall their solution was to send me a couple new cups which was just fine and very appreciated - definitely over the top. My recommendation for improvement would be: selling replacement valves online for the sportee cups (I would more than gladly buy them!) so we can maximize use of the cups and reduce waste, and if possible, consider expediting communications with the service team. I know it was on my end too because I was working and couldn't respond right away each time but there were some large gaps in response time.
13 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Steph,
Thank you for taking the time to leave some feedback on your experience.
We are so glad to hear that you received excellent customer service from our Parentcare team and that you appreciate the outcome of some replacement cups on their way to you. We hope you continue to love these cups as much as we do!
We really appreciate the time you have taken to share your feedback and ideas as it helps us improve as a brand, and we are happy to pass this feedback along to our team. We understand how important replacement valves are, and we will take this into consideration for the future to reduce waste.
Wishing you all the best,
Tommee Tippee
Was so kind in their response email
Was so kind in their response email. Sent me samples to try (waiting but so excited!) they were very quick in response as well. I appreciate your response Florence! This is the kind of company I would like to support, engaging positively and efficiently with their customers!
11 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Marissa,
Thank you for taking time to leave your review.
It's always fantastic to hear one of our Parent-Care Specialists was able to provide you with quick and empathetic service.
We will be sure to pass along your kind words to Florence.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G went above and beyond to…
Nicholas G went above and beyond to help me resolve my issue. Thank you so much!
12 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Yukari,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists go that extra mile to provide the level of care we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Helped me out when I had an issue with… Night time soothers
Helped me out when I had an issue with products offering me replacements, which as a first time mom I super appreciate, as baby items are not cheap. Thank you jo Beverly and Nicolas
11 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Summer,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with the soother although it is great to hear the team were able to come together to provide a positive outcome.
Should you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
I had a really great experience with Tomme and Tipee’s customer service
I had a really great experience with Tommee Tippee’s customer service. Sam and Izzy were both incredibly kind, helpful, and quick to respond. They made the process easy and were very supportive. Thank you so much for the excellent service!
7 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Akshaya,
Thank you for taking time to leave your review.
We're always delighted to hear when a Parent or Carer comes away with such a great impression of the service our Parent-Care Specialists provide.
We will make sure to pass along your kind words to both Sam and Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service!!
Amazing customer service!!! We have several tommee tippee products and really like them. Our customer service agent went above and beyond to help remedy our issue!!!
6 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Tiffany,
Thank you so much for the amazing 5 star about the service that you recieved from us.
We are so happy to hear that the person that you spoke to was able to remedy your issue for you.
If you need anything else, we are always here if you need it.
Kindest Regards.
Tommee Tippee.
Wonderful customer service!
Wonderful customer service!! Jonathan was especially kind and helpful. We have loved the TT company for over 45 years now!💕
4 februari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Jodie,
Thank you truly for your feedback; it is greatly appreciated. We are delighted to hear that Jonathan was especially kind and helpful and that you have loved Tommee Tippee products for over 45 years.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
The Parent-Care team
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It took a little to figure out the chat feature (do I stay on the open tab until they answer or do I close out and wait… I wasn’t sure) but the emails back made the process a lot less difficult. Overall, I had a good experience with the Tommee Tippee/Parent-Care team!
30 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Gabriela,
Thank you for your lovely review.
We are delighted to hear how satisfied you are of the service provided by our Parentcare Specialists, we are pleased to hear that your query was resolved swiftly and smoothly without further issues. We are sorry to hear that you found the chat a little difficult, we offer a range of services for you to contact us, including phone, emails and social.
https://www.tommeetippee.com/en-us/contact-us
We are thrilled to hear that you had a good experience with our team!
Wishing you all the best,
Tommee Tippee
Asked for some information, got carried the whole way
I lost my child's sippy cup valve, likely in a parking lot, and was sad about it. I tried looking for a replacement to buy but couldn't find any, so I tried asking if they had any for me to purchase. They were nice enough to send me a completely new bottle instead. I'm still bummed that I lost that valve, but my child will at least have a new bottle to love.
30 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Sophia,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to send you out a replacement sippy cup, after you lost your valve.
We may look into providing the valves as a spare part in the future.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer service
Morgan and Jonathan were great helping answer my questions.
29 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
HI Kate,
Thank you for taking the time to leave a positive review of your experience with Morgan and Jonathan.
We are very happy to hear they could answer all of your questions.
Best wishes,
Tommee Tippee
Clear feedback
26 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi,
Thank you for taking the time to leave a positive review.
We are very pleased to hear you received clear feedback and are satisfied with the experience.
Best wishes,
Tommee Tippee
Lanre was very helpful
Lanre was very helpful. They sent a replacement cup bc the valve I needed wasn’t in stock
27 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi TiKayla,
Thank you for taking time to leave your review.
We're always happy to hear when our Parent Care Specialists go the extra mile to provide the level of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Jo and Kai made me feel taken care of…
Jo and Kai made me feel taken care of for my support request. Very well done! Recommended company for its values.
27 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Mansi,
Thank you for taking the time to leave a positive review of your experience with Jo and Kai.
We are happy to hear they took care with your query and offered great support.
Best wishes,
Tommee Tippee
Love Nicholas G she helped me out and I…
Love Nicholas G she helped me out and I love her customer service
26 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Stephanie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent Care Specialists were able to provide you with the level of service we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact if you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Valve Replacement
One of the valves for our cup was ruined and since they did not have replacements for the specific cup they sent us a replacement cup. Lanre was very professional and helpful.
25 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Danielle,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent Care Specialists go the extra mile to help you resolve an issue and provide the level of care we strive for.
We will be sure to pass on your thanks to Lanre.
Please do no hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
We’ve been using the tommee tippee…
We’ve been using the tommee tippee soothers for the last 2.5 years now and recently due to a change in the way they are manufactured we’ve had some issues with them. Since contacting customer support they’ve fixed the problem and assisted us with new soothers!
24 januari 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Courtney,
Thank you for taking time to leave your review of our Soothers.
We're always happy to hear that our Parent Care Specialists were able to get this issue resolved for you promptly and send you out some new soothers for your little one to enjoy.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
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