I reached out to customer support because we weren't able to find a replacement valve for one of our daughter's cups. Honorine, Antony and Cienna were fabulous in helping address our concern and were... Toon meer
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Lees wat reviewers zeggen
Debbie was extremely kind and helpful! My daughter insulated sporty spout cup had a broken part and she made the process stress free with support I am very appreciative thank you!!!
Bedrijf heeft geantwoord
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Toon meer
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At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Verenigde Staten
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Uitstekend
937 reviews
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Great experience and problem solved!
The internal straw of my son’s favorite cup was lost at daycare. I contacted customer service and messaged with Nicholas who was super helpful. There are no replacement parts available but he sent me a replacement cup! I wasn't expecting such great customer service and you saved the day for my little guy. I can't thank you enough!!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Rachel,
We pride ourselves on providing great quality products and the service to match! We are glad to hear this has been the case in your experience with us, thanks to the lovely Nicholas.
Thank you for taking the time to leave a review.
-Tommee Tippee
Anna was super helpful in getting me…
Anna was super helpful in getting me additional parts!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Mackenzie,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are always pleased to hear that our Parent Care Specialists was able to be of assistance.
Best wishes,
Tommee Tippee
Quick and efficient
Angel gave me a quick response with information that I need on the replacement parts for my pump. The communication and timelyness of this matter definitely is a five star experience.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Reese,
Thank you for your feedback.
It is wonderful to hear your query was promptly handled by Angel and how satisfied you are with the service you received. We really appreciate you taking the time to leave your review and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
I purchased a two pack of the Tommee…
I purchased a two pack of the Tommee Tippee Starter Cup in February 2025. In September, the straws started falling apart while in use - my son would be happily drinking his milk and then it would stop coming out because the straw had detached. I reached out to Tommee Tippee support in hopes of getting or purchasing replacement straws. Unfortunately they did not have any parts available. The support person who helped me, Debbie, was fantastic and is sending us a different cup as a replacement. I find it frustrating that the cups stop working after only 7 months. They are the only straw cups we found that are truly leakproof and easy enough for our son to drink out of when he was smaller, so they have been our cup of choice for milk ever since we got rid of bottles. But it is disappointing that they don’t last longer!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Lyndi,
Thank you for taking the time to leave a review today.
It is great to hear that Debbie was able to resolve this so easily for you. We are always trying to improve on your products and provide better services for our customers so we will take on board the feedback regarding the longevity of the cups.
Thank you again for providing feedback.
Warm Regards,
Tommee Tippee
Lost the valves to our sippy cups and…
Lost the valves to our sippy cups and customer support was more than helpful by sending me replacement cups. Thank you!
29 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Lyss.
Thank you for taking the time to leave your feedback.
We are delighted to hear how helpful our Customer Support Team were and how they helped you with your issue.
We hope you continue using our products and services in the future.
Best Wishes
Tommee Tippee
Great Customer Service
My wife lost a part to our son’s water bottle and I was looking to buy a replacement. Unfortunately, they didn’t have the specific part in stock. The representative asked me for some information and then gave me a brand new bottle. Super grateful for the help!
18 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Isaiah,
Thank you for taking the time to leave a review of your experience with our Parent Care Specialists.
We hope you and the little one love that new cup when it arrives!
Best wishes,
Tommee Tippee
The customer service team with Tommee…
The customer service team with Tommee Tippee was phenomenal! I reached out to them about a concern with a product I was using and they immediately shipped replacement parts. I will continue to use Tommee Tippee for as long as possible and will begin to use them for baby shower gifts as well! Excellent customer service!
9 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello CM,
Thank you for leaving your feedback.
We are delighted to hear how pleased you are with the service you received and that you will continue to be one of our valued customers, it really means a lot to us.
We are very pleased that your issue was resolved with replacement parts, please do not hesitate to contact us should you need any further assistance at all.
Best Wishes
Tommee Tippee
Replacements
When I needed replacement parts for my advanced anti-colic bottles, the people at Tommee Tippe were so quick to help me resolve my problem! I couldn't be more happy with their customer service!!
7 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Anna,
Thank you for taking the time to leave a lovely review on the experience you have had with our Customer Service team!
We are thrilled to hear that you are satisfied with the service provided and you found our team to be quick in helping you resolve this issue. We are glad to hear that you could not be happier with the service you received and we hope you continue to love our bottles as much as we do.
Wishing you all the best!
Tommee Tippee
Angel and Anna were very patient and…
Angel and Anna were very patient and kind
8 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Emily,
Thank you so much for your review! We're really glad to hear that Anna and Angel were able to help resolve your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Ease of conversation and solving the…
Ease of conversation and solving the problem in minutes. Taylor and Rowan made this process seamless.
3 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Andrew,
Thank you so much for your review! We're really glad to hear that Rowan and Tayla was able to help resolve the issue with your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Have a lovely day
Kind Regards
Tommee Tippee
Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
Rowan was quick to respond to my inquiry about replacement valves for our cups that my daughter’s daycare misplaced during washing. While they didn’t have the valves to replace mine (which I would have gladly paid for), Rowan ordered me a replacement set of cups. Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
1 september 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Grace,
We always try to go above and beyond to support parents and babies. We are happy to see this has translated in your interaction with us.
Thank you for your feedback, it means a lot to us!
-Tommee Tippee
Antony needs a raise!
Antony was such great help! He helped me find where to order new parts for my pump because I couldn't find them,
29 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Brayden.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Antony was a great help and was able to order the Spare Parts for your Pump.
We will be sure to pass your kinds words onto him.
We hope you continue using our services and products in the future.
Best Wishes
Tommee Tippee
10/10!
Debbie, Soph, Sam, and Antony have done a great job taking care of me via Facebook messenger and have helped resolve my issue that was totally my own fault! Great company to do business with and our kiddo loves the bottles and pacifiers.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Nick,
We are so glad to hear that our Specialists were able to help with your query!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Rowan!!! Excellence at its BEST!
Rowan!!!! Top notch customer service rep!!!! Super helpful and provided a solution to my issue. These are by far the best cups I have found (and I've tried a lot of different varieties!) I recommend this brand to everyone and always buy as present for new littles! Please keep doing what you do! Your company and representatives have this customer service and excellent products down to an art! Thank you again Rowan for your help!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello K.R.
We are so glad to hear that our Specialist Rowan was super helpful and provided you with great service!
Thank you so much for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Very helpful!
Shortly after placing an order for my free spare parts, Anna from Tommee Tippee’s parent care sent me a very helpful and personalized confirmation email to let me know my order was on the way, with the exception of the parts that are currently out of stock but that they will be sent as soon as they are back in stock.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Domenik,
Thank you so much for your review! We're really glad to hear that Anna was able to help resolve the issue with your spare part quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Have a lovely day
Kind Regards
Tommee Tippee
Top Tier
On top of great quality cups, this company’s customer service is top tier!! Shout out to Jo for helping me! Thank you thank you!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Sara,
Thank you for taking the time to leave a positive review for Jo.
We are very happy to hear she was able to help you out with your cups. Hopefully your little one is excited to have some new ones on the way!
Best wishes,
Tommee Tippee
Impressive service.
We had an issue with a few of our bottles and a teething little guy. They took care of it and helped us get back to normal.
They have always been an amazing company it seems. We have bought so many of their products and will continue to do so into the future.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Kyle,
We are thrilled to hear one of our Specialists were able to help you with your query!
Thank you for taking the time to leave us a review and if you have any questions please let me know.
Thank you.
I reached out to see if they had…
I reached out to see if they had replacement parts for my pump, I couldn't find them anywhere online. And they are sending them to me! Ive had such a wonderful experience with the customer service
8 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Samantha,
Thank you for taking the time to leave your review. We are so happy to have been able to assist you, hope you enjoy your parts!
-Tommee Tippee
My questions were answered and the…
My questions were answered and the products I needed were ordered and sent to me immediately. Amazing customer service and my favorite products. Will always recommend tommee tippee!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hello Becca,
Thank you for taking the time to provide us with your feedback, we appreciate it.
Best wishes,
Tommee Tippee
5 star customer service
Antony was great to work with, I was looking for replacement parts for my daughters insulated sport sippy cups, and he will be sending replacement cups! 5 star customer service!
31 juli 2025
Review zonder uitnodiging
Antwoord van Tommee Tippee North America
Hi Melisa,
Thank you for taking the time to share your experience with our Customer Service team!
We are thrilled to hear that you have received excellent service provided by our team and that we were able to get this resolved swiftly for you. We are pleased to hear that you are satisfied with this service and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tomme Tippee
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