Tony Kealys Reviews 

We ordered a pram on Saturday, website claimed "1-3 days delivery", and that they'd email upon dispatch.

By Wednesday morning, technically the third business day, I had heard nothing.

I emailed the company explaining the above, and got no response, however I have now received a dispatched email.

The customer service is non-existent. An acknowledgement and explanation on the last expected day of delivery would have gone a long way.

PLEASE PLEASE READ! Wanted to purchase the iCandy pram and accessories in coco along with the CloudT car seat and base in Cozy Beige. Was told all would be in store in 3-4 weeks, we then called to check if it was in after 4 weeks and told no it would be another 3-4 weeks as there was a delay on icandy’s end. We said okay and waited. We then checked in again and were told it would be past the date expected (basically they weren’t sure when it would be in). I am due in 3 weeks so we went to Mamas & Papas (after being told “well if you can get it somewhere else go for it”) to see if we could get it quicker, they informed us that the car seat in that colour is pre-order only and wouldn’t be in till mid-July (so lied to by Tony Kealys!!). Ended up buying from Mamas and Papas everything came within days, was cheaper and got a £150 gift card to spend in store. Cancelled with Tony Kealys and asked for refund. Would absolutely avoid this company, no communication whatsoever we had to chase them and were completely lied to continuously for over 2 months about what was available and timeframes. I never write reviews but as a first time mum this really stressed me out and I wouldn’t want it happening to anyone else.

Over priced and kept me waiting for a week with no info before refunding me. Then bought the item from smiths £10 cheaper and was delivered the next day.

Was a little sceptical ordering our Trip Trapp high chair from Ireland with free delivery to England but it was the best price I could find online so gave it a go. I needn't have worried, it arrived in a matter of days after ordering. Well packaged, everything as it should be, I couldn't be more satisfied with my experience.

Bought Stokke high chair Tripp Trapp last week. Fast and intime delivery, no scratches, no missing equipments, not used product. Was worried but now I’m lucky.

I would advise against purchasing any products from them. It's better to buy directly from the product manufacturer or use platforms like Amazon. I had a really bad experience when I ordered an expensive Elvie Breast Pump. The product was faulty, and when I requested a replacement, they advised me to deal directly with Elvie. They mentioned that they would process my refund only if I received confirmation from Elvie. Despite emailing Elvie daily, I haven't received a proper reply. Tony's customer support only checks for updates every 4 or 5 days, and my concern is that when we buy a product from Tony, we shouldn't have to deal directly with the product vendor – that should be their responsibility. I don't recommend their products.

From initial enquiry a few months ago to pram bundle delivery to York England , very helpful and informed staff over the phone .in this competitive world they offered the best price . I paid a deposit to secure this, which then came down slightly which they honoured. Prompt Regular email replies and updates and when I requested shipment it was delivered in less than 48 hours.
My son and wife are thrilled with it all .
Lovely to have such a positive experience with online shopping ! Louise L

Easy to order, and delivery took no time at all considering the distance the parcel had to travel.

Changed to 5 star review - everything delivered ahead of time. Thank you!

Original 1 star - Researched Stokke highchairs online and found Tony Kealys to have the best deal and one of the few sites that showed everything to be in stock with delivery estimated 1-3 days. I should have known there would be a catch. Once ordered I was informed it was out of stock, only once they had received my money. Not to mention this was the most expensive version of the chair and it did not inform me that other cheaper colours were in stock. If I’m lucky it will arrive two weeks after I ordered it at the earliest. I asked if it could be sent as soon as it’s received but was informed there were no other delivery options such as next day. So asked what compensation was available as I’m now having to source another highchair to use whilst I wait for the delivery and haven’t heard anything back since. Very disappointed.

I never knew how expensive baby chairs are, guess this one will be passed on as inheritance. After many days of searching the Internet and my soul for the inner Scrooge I realised the tonykealys.co.uk offer was the best one on the market and I went with this. I received it a bit later than expected as it was during Christmas and I felt like MacGyver assembling it, but here we are with the most expensive piece of furniture. 100% worth it and the seller was great with updates and very prompt in replying when I had questions.

I have not been sent what I ordered, so it’s really disappointing.

Quality products at affordable prices. Efficient service and arrived promptly.

Ordered online with the lowest price I can find on internet. The item was delivered in few days in perfect condition.

Reliable, great value service and high chair delivered very quickly. This is our 2nd baby and we were happy to return to Tony Kealys to get what we needed after having such a good experience previously. We'll continue using them for baby items as we need them.

Excellent price and serivce - unbeatable

Great service and great price compared to other sites. I emailed with a question on my order and got a response straight away

Very quick delivery and great quality products. Would recommend to everyone.