TopLead Reviews 

Disappointing Experience: Unresolved Appointments and Poor Customer Service

My experience with this lead generation company has been extremely frustrating. I paid $250 per lead, but three appointments did not result in completed meetings, and the issues remain unresolved despite multiple attempts to get answers.

One prospect was a no-show. When I called during the scheduled meeting time, I was told that no call had been scheduled and that the prospect had previously asked the company to stop contacting her. I asked the company to investigate what happened, but I never received an update on the outcome.

Two other appointments were never rescheduled. Section 14 of the agreement states that replacement appointments must be approved by Quality Control and added to the production schedule for the following week. That timeline passed without confirmed replacement appointments or a clear explanation of how these paid leads would be resolved.

I confirmed with my credit card company that I was charged $250 for each of these three leads, totaling $750. Despite repeated attempts to get clarification, I have struggled to get straightforward answers about the outstanding appointments, replacements, or credits.

I understand that business circumstances change, but that doesn't excuse failing to address appointments that were never fulfilled under the agreed terms.

The biggest issue has been the lack of follow-through and communication. When customers pay for a service, they should be able to expect accountability and timely responses when something goes wrong. Instead, I've had to repeatedly chase answers about services I've already paid for.

Resolution requested: I am seeking a refund or credit of $750 for the three unresolved appointments, along with a written explanation of what happened with the no-show appointment. I have made multiple attempts to resolve these issues directly and would appreciate a concrete response rather than further delays.

Based on my experience, I would caution other businesses to carefully review the agreement, track every charge, and document all communication before committing. I expected a professional service and a reasonable level of accountability. Unfortunately, that has not been my experience.

My experience with this is sub par. They don't do a great job of qualifying the leads so by the time they get on the call, they have no idea why they are on a meeting. Their customer service is not great either. It seems that they work with offshore dialers and have no idea what those people are doing. I would say it's not great in transparency at all. When we first signed on we were given a "past client" to call and ask about their experience and the person barely seemed like they were happy with the service but they said they started to get results in 6 months. We haven't had much luck with the calls. Either people don't show up or they don't know why they took the appointment in the first place. It feels like we are cold calling them all over again. Glen seemed accomodating, but at the end of the day was just a sales guy. After we chose to wind down, he was non communicative, which is not good rapport building for a customer even if they wanted to return in the future.

TopLead has a specific one-sided agreement that reads that a billable appointment "is not contingent on Prospect attendance” That makes absolutely no sense. With any appointment service, many appointments are stood up and thereby the customer would pay for services that are not delivered. It makes no sense to sign up for such a service.

Devaunte was very conscientious about setting up the meeting and then thoroughly discussing my questions and did so in a very professional manner.

Absolutely waste of money. They just get a basic question answered and call that an appointment. I assure you you are wasting your money. Any success someone has had is pure luck. I’ve been in commission sales game for 35 yrs made thousands of CC. They don’t qualify at all. You’d be better doing it yourself.

Very smooth and quick onboarding process. The whole team was involved and they moved with urgency. I loved it. I can't wait for this partnership to start!

I engaged with TopLead over two years. In summer of 2024, they scheduled and charged me for 7 leads. Two of those meeting occurred but 5 of them were change to "pending reschedule" status. I requested that they stop scheduling and charging for new leads until those 5 leads were converted to meetings. That never happened and the company ghosted me. I just got a marketing email from the guy I was working with (Glen) this morning. I replied back with a request to resolve those 5 leads. It's now 5pm and I have not received a response. I am checking with Trust Pilot to see if they will allow me to post my email address so anyone can reach out and I can provide screenshots of proof of my experience.

No real follow up with the sales process, but patiently waiting to see if these leads will help my business. Prices are high per lead in comparison to other lead generation companies, but willing to give it a shot to see if a success story can be written.

Quick and easy set up. Looking forward to the appointments.

Luis jumped on a zoom call within minutes of my email stating I needed assistance. That is the best response time I have ever had from support in any company. He was able to quickly resolve my problem. Thanks very much.

Very talented, hard working people. Glen, Sara and Luis are great. Got us a lot of business.

After an audit, we discovered that we had overpaid them by $4,000 and brought it to their attention. However, they have since ghosted us, as we have not been able to reach them by phone or email. Further investigation revealed the company has received several bad 1-star reviews, with claims of fraudulence, scamming, overcharging, and stealing money before ghosting the customer.

We started out very strong with good in-person meetings scheduled with interested prospects. After the first month we had meetings that said they were confirmed when they were canceled. We had meetings with prospects that are happy with their current vendor but felt pressured to meet. Consistency when it comes to confirmed meetings and quality prospects that are truly interested in meeting with us. With that said, this has been the best marketing firm. We just need to rely on leadership for quality control. We would rather have quality appointments rather than numbers.