So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Toon meer
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Lees wat reviewers zeggen
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Toon meer
Bedrijf heeft geantwoord
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Toon meer
Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contactgegevens
Unit 42, Vale Business Park, CF71 7PF, Llandow, Verenigd Koninkrijk
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,9
Uitstekend
265 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Topstak
Thank you for your fantastic 5 star review. We are so pleased you are happy with the service and products you have received.
Please do not hesitate to get in touch if we can be any help in the future
Great supplier
Great supplier . Goods were out of stock but they called to explain when they would be back in stock. This was all good and they arrived the following week . Really good personal service .
3 juli 2023
Antwoord van Topstak
Thank you for your fantastic 5 star review. We are so pleased you are happy with the service and products you have received.
Please do not hesitate to get in touch if we can be any help in the future
Antwoord van Topstak
Thank you for your fantastic 5 star review. We are so pleased you are happy with the service and products you have received.
Please do not hesitate to get in touch if we can be any help in the future
We had a big birthday party planned for…
We had a big birthday party planned for Sunday and everyone wanted Pizza and BBQ. I placed the order the Monday before, requesting that the Kamado Joe be delivered in time. THe Team at Topstak got there for Thursday! Pirce was very fair and their customer services, a delight.
3 juli 2023
Antwoord van Topstak
Thank you so much for the fantastic feedback and 5 Star review. We are so pleased that we were able to be of assistance and get the grill to you in time for the occasion.
We hope you had an amazing party and if we can be of any further assistance in the future please do not hesitate to get in contact.
Antwoord van Topstak
Thank you for the wonderful feedback & the 5 star review!
Slight delay on behalf of DHL
Slight delay on behalf of DHL, but the guys at TopStack let me know straight away, great customer service.
21 juni 2023
Antwoord van Topstak
Thank you for your feedback.
We do apologise for the delay in the delivery and work hard to ensure all consignments leave on time.
Overall, we are grateful for your feedback and that your consignment did arrive in a timely manner.
Will use again
Good price, good logs (as in uniform length, we use it to burn obviously, but stored as a feature of our living room so want them to look nice). Delivery exactly when and as expected and the staff are always brilliant.
15 juni 2023
Antwoord van Topstak
Thank you for your fantastic feedback and 5 star review!
Antwoord van Topstak
Thank you for the 5 star review!
We really appreciate you taking the time to leave us a review and love to hear customer feedback
Always efficient
14 juni 2023
Antwoord van Topstak
Thank you for taking the time to leave us a review!
Your feedback is always appreciated
Terrible service instore
Did most of the homework via the website but still wanted to see the fire pit for myself instore…….got there 1.45 last Friday and no one around to ask for service, eventually saw a bell to press and a man came from office. Possibly the worst service I’ve ever had from anywhere, I was problay not spending enough…. ….couldn’t really answer our questions but more importantly didn’t seem bothered. We amazingly still purchased the fire pit as it was for Father’s Day but would I recommend this place ……well if you don’t want personal service but are confident on what you want to purchase then good luck
16 juni 2023
Review zonder uitnodiging
Antwoord van Topstak
Hi Helen.
I apologise it has taken me this long to come back to you as we have been investigating your concerns further.
As a family run business this is certainly not the level of service we expect from our sales team as we at Topstak do pride ourselves on offering the best level of customer service.
Please rest assured your feedback has been raised with the relevant members of staff and taken on board to ensure this does not happen again.
Many thanks for taking the time to bring this to our attention.
Great service and information
12 juni 2023
Antwoord van Topstak
Thank you for taking the time to leave us a review - we really do appreciate your feedback
Delivered on time and we’ll packed
25 mei 2023
Antwoord van Topstak
Thank you for taking the time to leave us this great feedback!
Antwoord van Topstak
Thank you for your 5 star review.
We appreciate you taking the time to leave us your feedback
Great service
The items were delivered on time and they were exactly what I had wanted also the communication from topstak was good.
1 juni 2023
Antwoord van Topstak
Thank you for the 5 star review!
We really do appreciate you taking the time to leave us this wonderful feedback
Excellent service when I had an issue…
Excellent service when I had an issue with the order
Someone on the phone to easily speak to and resolve in 10 minutes
Great price too
10 mei 2023
Antwoord van Topstak
Thank you for your 5 star review Mr Turner.
Great to hear the issue with your order was resolved quickly.
Antwoord van Topstak
Thank you for your 5 star review!
We really do appreciate you taking the time to leave us feedback
Good communication and delivery
Good communication and delivery, the placemats were lovely. So very satisfactory.
3 mei 2023
Antwoord van Topstak
Thank you for your fantastic 5 star review.
We hope you enjoy your purchase
Antwoord van Topstak
Thank you for the 5 star review!
We hope you enjoy your purchase
Ordered online picked date of delivery…
Ordered online picked date of delivery couldn’t fault this company excellent experience would highly recommend to anyone
1 mei 2023
Antwoord van Topstak
Thank you so much for your 5 star review!
The delivery date selection is a new function we have added to our website and it is great to have such positive feedback on it!
Brilliant
Brilliant, friendly, no fuss,excellent communication. Delivery was on time and helpful. I will definitely order from Topstak again
1 mei 2023
Antwoord van Topstak
Thank you for your 5 star review.
We are so pleased you have had a great experience and if you do need anything else please do not hesitate to get in contact.
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