So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Toon meer
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Lees wat reviewers zeggen
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Toon meer
Bedrijf heeft geantwoord
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Toon meer
Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Contactgegevens
Unit 42, Vale Business Park, CF71 7PF, Llandow, Verenigd Koninkrijk
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,9
Uitstekend
265 reviews
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Ripped Off
Because you are being ripped off by your courier you choose to do the same to us, the customer. Your charge for delivery is far too high for an item that is only 2ozs. When i brought this to their attention they then decided to ignore me. It wasn't even DHL doing the delivery as they quoted, but someone else DHL had brought in to do their job for them. At the end of the day, a 2oz bit of metal should not be costing anything like £44.
26 januari 2026
Antwoord van Topstak
Hello Mr Newton.
As outlined in the response to your email on the 28th January although the item itself is very light, we use a single carrier for all consignments under 30kg. This carrier charges us a standard rate per shipment, regardless of the individual item’s weight. Unfortunately, we aren’t charged based on ounces or grams, but on a fixed banded service that also covers handling, packaging, tracking, and delivery. As we also explained, as a small business we try to absorb delivery costs where possible and both the RRP and delivery costs are clearly displayed at checkout prior to payment and placing an order online.
We also have no control over who DHL choose to deliver their consignments, what is important to us is that they are delivered on the date requested by you the customer as was in this case.
As for the cost of the item itself, this is the retail price as set by the manufacturer.
If you have any further queries, please do not hesitate to get in contact.
Great service and product
Great comms re delivery, delivered on time by friendly person, good product
26 januari 2026
Antwoord van Topstak
Thank you so much for your lovely feedback! We’re really pleased to hear you were happy with the communication, delivery, and the product itself. Our delivery team will especially appreciate the shout-out 😊
Thanks again for taking the time to leave a review
Fantastic Service
We needed a grate disc for our woodburner and it came within 2 days of ordering
Kirsty was brilliant with identifying the right parts
15 januari 2026
Review zonder uitnodiging
Antwoord van Topstak
Thank you so much for your kind words! We’re thrilled to hear your grate disc arrived quickly and that Kirsty could help you find the right parts. It’s always great to know our team makes the ordering process smooth and stress-free. Enjoy your woodburner!
Great service
Ordered part on line, easy process and part turned up on the date that I was informed of when placing the order
5 januari 2026
Antwoord van Topstak
Thank you for your kind words! We’re thrilled to hear that your order process was smooth and that your part arrived right on schedule. Your feedback means a lot to our team!
Antwoord van Topstak
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with both the delivery and our communication. Your kind words are greatly appreciated, and we look forward to helping you again in the future.
Great and speedy service.
5 januari 2026
Antwoord van Topstak
Thanks so much for your kind feedback! We’re delighted to hear you found our service both great and speedy. Looking forward to helping you again in the future.
Antwoord van Topstak
Thank you for your kind feedback! We’re glad to hear your delivery arrived promptly. We really appreciate you taking the time to leave a review and hope to serve you again soon.
Customer focussed service
Excellent service at point of sale and also, the after sale care and support is unmatched even several years after sale. Thank you very much
14 december 2025
Review zonder uitnodiging
Antwoord van Topstak
Thank you so much for your kind words. We’re delighted to hear that you had an excellent experience both at the point of sale and with our after-sales support over the years. Providing long-term care and support to our customers is very important to us, and your feedback truly means a lot. We sincerely appreciate your support.
Delivery on promised date and logs left…
Delivery on promised date and logs left at requested location.
27 november 2025
Antwoord van Topstak
Thank you for your positive feedback! We’re glad to hear your delivery arrived on the promised date and that the logs were left exactly where you requested. We really appreciate you taking the time to share your experience
They have technical knowledge that is
They have technical knowledge that is very helpful when ordering spare parts, along with an efficient ordering system.
25 november 2025
Antwoord van Topstak
Thank you for your kind words! We're thrilled to hear that our technical knowledge and ordering system made your experience smooth and efficient. We always aim to make ordering spare parts as easy as possible and your feedback motivates us to keep improving.
very fast delivery and securely…
very fast delivery and securely packaged. excellent service. tis
25 november 2025
Antwoord van Topstak
Thank you for your kind words! We’re delighted to hear that your order arrived quickly and securely. We really appreciate your support and look forward to serving you again soon!
Great delivery as usual
Great delivery as usual. Always in the right location. Great seasoned logs. Thanks
25 november 2025
Antwoord van Topstak
Hi Christopher,
Thank you so much for your kind words! We’re thrilled to hear that your deliveries are always timely and that you’re happy with the quality of our seasoned logs. Your support means a lot, and we look forward to serving you again soon!
Best regards,
The Topstak Team
Antwoord van Topstak
Thank you so much for the 5-star review! ⭐
We’re delighted to hear you were happy with our service, advice, and speedy delivery. If you ever need anything else, we’re always here to help! 😊
Great service right from ordering…
Great service right from ordering through to delivery. Top quality kiln dried logs.
4 november 2025
Antwoord van Topstak
We truly appreciate your 5-star rating and kind words about our kiln-dried firewood and delivery. It’s great to know that both the quality of the wood and our service met your expectations. Thank you for choosing Topstak!
Always great get my kiln dried logs…
Always great get my kiln dried logs here every time. Great service & quality every time!
27 oktober 2025
Antwoord van Topstak
Thanks so much for your wonderful 5-star review! We're delighted to hear you’re happy with the quality of our kiln-dried logs and our service. It means a lot to have your continued support — we really appreciate you choosing us every time!
Superb local business, delivering a quality product
From James’ survey and sale, through to Adam and Paul remodelling the fireplace and fitting the stove. A superb seamless end to end service.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Topstak
Thank you so much for your wonderful review! We’re delighted to hear that James, Adam, and Paul delivered a seamless experience from start to finish. Your satisfaction means a lot to our team, and we hope you enjoy your new fireplace and stove for many years to come.
Warm regards,
The Topstak Team
Easy to place an order and always…
Easy to place an order and always helpful in processing it, finally the delivery was excellent
14 oktober 2025
Antwoord van Topstak
We truly appreciate your 5-star feedback! At Topstak, we’re committed to providing top-quality service, and it’s great to know we met your expectations. Thanks for choosing us!
Quality products, great service
Quality products, friendly and helpful staff, efficient home delivery service.
18 juni 2025
Traeger Timberline
I bought a Traeger Timberline plus a number of accessories, which is a significant purchase. The communication was excellent throughout and the products arrived exactly as requested. I am so pleased with my purchase and is a significant upgrade on my old Traeger Pro.
I would happily buy from Topstack / TopBBQ again!
11 juni 2025
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