From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... Toon meer
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Very helpful people, great parts and they really helped me out with an unusual enquiry about shipping. Overall great and easy communication. Highly recommend!
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... Toon meer
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... Toon meer
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Bedrijfsgegevens
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TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contactgegevens
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, Verenigd Koninkrijk
- support@torqen.uk
- torqen.uk
4,5
Uitstekend
593 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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if you have any kind of z torqen are the best for any kind of parts
torqen are great if you have any kind of fairlady z they have every part you could ever want - i myself struggled so hard to find parts for my 240z and after speaking with Coz and the torqen team, they were able to help me get everything i need. they have now also opened a whole 240z section which i’m so glad about as finding 240 parts in the uk is so hard nowadays, couldn’t recommend these guys more thank you guys so much and if you’d like to see me install the parts i got from torqen head over to the inz4in youtube channel ❤️
21 december 2023
Review zonder uitnodiging
Antwoord van TORQEN
Thank you for your enthusiastic review and recommendation. It's fantastic to hear that we could assist you in finding parts for your 240z, a task we know can be quite challenging. We're delighted that our new 240z section has made this process easier for you and other Fairlady Z enthusiasts in the UK.
It's wonderful to hear about your experience with Coz and the rest of our team, and we're thrilled that we could meet your needs effectively. Also, thank you for mentioning your YouTube channel, inz4in. It's always exciting to see our products in action, and we look forward to checking out how you've installed the parts from TORQEN.
We appreciate your support and are here for any further assistance you may need.
Best wishes,
The Customer Service Team at TORQEN
They always are willing to go above and…
They always are willing to go above and beyond for their customers I’m really thankful to have such a great company helping me with parts and questions whenever I need them.
13 december 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Matthew,
We are truly grateful for your kind words and positive review. It's heartening to hear that you value our commitment to going above and beyond in assisting our customers.
Your appreciation for our efforts in helping you with parts and answering your questions means a great deal to us. We strive to be a reliable and helpful resource for all your automotive needs, and it's wonderful to know we're achieving this with you.
Thank you for choosing TORQEN, and we look forward to continuing to provide you with the high level of service and support you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Cancelled the order but no money back
Ordered some part for a 350z after 3 months they cancelled the order and i have been trying to get mij money back foor the past 6 months
Every time i call they wont anser the phone and they wont anser there email or whatsapp
12 december 2023
Review zonder uitnodiging
It was delivered quickly
It was delivered quickly. Communication was good. Next time i will Order here again.
28 november 2023
Antwoord van TORQEN
Dear Marius,
Thank you for your positive feedback. We're delighted to hear that you were satisfied with the quick delivery and the communication you received from us.
It's always our goal to ensure a smooth and efficient experience for our customers, and we're glad to know we've met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Wrong item and Ripped off
They sent the wrong item. So I returned it and was promised a refund which never came.
5 weeks later had to raise a payment dispute with bank to get the money back.
Won't be using them again.
Ripped off because I ordered a £126 Rocket Bunny part. But was sent a BMW E46 part (different size shape and mounting) that go for £8 on eBay.
21 november 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Tom,
Thank you for your review. We understand your concern about the cost of the genuine Rocket Bunny part you purchased. It's not uncommon for customers to find alternative, lower-priced items online, like the ones on eBay you mentioned. However, these are often counterfeit products that don't match the quality, fitment or safety standards of their genuine counterparts.
At TORQEN, we take pride in offering only authentic products directly from manufacturers like Tra Kyoto in Japan. While we recognise that genuine parts come with a higher price tag, this is reflective of their assured quality, reliability and compliance with safety standards. It’s our belief that investing in genuine parts is ultimately more cost-effective in the long run, avoiding the potential pitfalls and safety issues associated with counterfeit items. Please be assured that the part number 17020313 you received was sourced directly from Tra Kyoto, the authentic manufacturer of Rocket Bunny products. We encourage you to verify its authenticity directly with Tra Kyoto if you have any doubts.
We regret that the situation led to your dissatisfaction and the need to involve your bank. We are taking your feedback seriously and are working on improving our processes to enhance our customer service.
We appreciate your business and hope to have the chance to better serve you in the future, providing the quality and genuine parts that are integral to TORQEN's ethos.
Warm regards,
The Customer Service Team at TORQEN
Delivery was slow and had to be chased…
Delivery was slow and had to be chased for updates . Pricing was competitive. and website was easy to navigate but let down by delivery
16 oktober 2023
Antwoord van TORQEN
Dear Graham,
Thank you for your candid review. We appreciate your positive comments about our competitive pricing and user-friendly website.
We understand your disappointment regarding the delivery time for the Royal Purple HPS High Performance SAE 20W-50 Synthetic Motor Oil. The delay was due to the fact that both we and our UK distributor were out of stock, necessitating a shipment from the USA, which unfortunately took over two weeks. We recognise that this wait time was longer than anticipated and that it required you to seek updates, which is not the seamless experience we aim to provide.
We are continuously working to enhance our stock management and communication with customers, especially in situations where delays are unavoidable due to external factors. Your feedback is instrumental in this process, and we are committed to making the necessary improvements.
We hope that despite the delay, you were satisfied with the quality of the product upon its arrival. We value your business and would welcome the opportunity to serve you again in the future, striving to deliver a more efficient and satisfying experience.
Warm regards,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Dear Judith,
Thank you for your positive review! We're thrilled to hear that you found our service fast and efficient.
It's our goal to provide a seamless experience for our customers, and we're glad to have met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
People were very helpful
People were very helpful, kind and friendly in all our communications. Replying fast in and explaining every single inquiry you may encounter.
Thank you a lot guys!!
Continue your great job, hope to cooperate again soon 😁😁
25 september 2023
Antwoord van TORQEN
Dear Georgios,
We are truly grateful for your kind words and delighted to hear about your positive experience with our team. Knowing that you found our staff helpful, kind, and friendly, as well as responsive and informative in all communications, is incredibly rewarding for us.
We always strive to provide clear, prompt, and friendly service to assist our customers with any inquiries they may have. Your appreciation means a great deal to us and motivates us to continue delivering excellent service.
Thank you for choosing TORQEN. We eagerly look forward to the opportunity to assist you again in the future and hope to continue meeting your expectations.
Warm regards,
The Customer Service Team at TORQEN
Good communication and fast delivery
21 september 2023
Antwoord van TORQEN
Dear Lee,
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and the speed of delivery.
Providing prompt service and clear communication are priorities for us, and it's great to know we've achieved this with your order. We look forward to serving you again in the future and continuing to provide a high level of service.
Warm regards,
The Customer Service Team at TORQEN
Top quality service
2nd time ordering from this company. Excellent service. Great communication. Fast shipping. Every part you could ever need available. Will definitely be using torqen for all the parts I need. Couldn't fault this company at all.
26 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Jordan,
We're absolutely delighted to read your review and learn that your second experience with us was just as positive as the first. Your kind words about our excellent service, great communication, fast shipping, and extensive range of parts are greatly appreciated.
Our team is dedicated to providing the best possible experience for our customers, and it's heartening to know that we've been able to meet your needs effectively. We're thrilled that you plan to use TORQEN for all your future part requirements, and we look forward to continuing to serve you with the same high standard you've come to expect from us.
Thank you for choosing TORQEN, and we can't wait to assist you with your next order.
Warm regards,
The Customer Service Team at TORQEN
Torqen is a very competent company that…
Torqen is a very competent company that responds very quickly. They helped me with all my orders, they were patient, very efficient and very professional. I recommend it five stars
14 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Tristan,
Thank you for your wonderful review and the five-star recommendation. We're truly heartened to hear about your positive experiences with our team's responsiveness, efficiency and professionalism.
Your acknowledgement of our patience and competence in assisting with your orders is greatly appreciated. We strive to provide exceptional service and support to all our customers and it's rewarding to know we've achieved this with you.
We're grateful for your recommendation and look forward to continuing to serve you with the same high standards in the future.
Warm regards,
The Customer Service Team at TORQEN
Coolant filler neck
AVOID AT ALL COST!!!
Absolutely terrible I bought an item at full list price on the website then 4 weeks later still waiting for the item they contacted me and charged me extra for the item then said it would be there next day and i had to keep emailing to find out where my part was and eventually it turned up another 4 weeks later.
They don’t answer the phone.
They are unprofessional
And terrible customer service.
Appalling wait times
5 september 2023
Antwoord van TORQEN
Dear Daniel,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your dissatisfaction with the experience you had with us.
Regarding the Toyota GT86 CSF Filler Neck order, we understand your frustration with the unexpected price change and the delay in receiving your item. The change in pricing was due to a new distributor arrangement with CSF in Europe, which was beyond our control and resulted in a higher cost than initially listed on our website. We endeavoured to communicate this to you as transparently as possible and appreciate your understanding in agreeing to the adjusted price.
We also recognise that the delivery time was longer than anticipated. Although we instructed the distributor for next-day shipping, there was an unforeseen delay on their part, for which we apologise. We understand that this, combined with difficulties in reaching us over the phone, contributed to a less than satisfactory experience for you.
We take your comments seriously and are constantly working on improving our communication channels and response times to provide better customer service. We apologise for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Warm regards,
The Customer Service Team at TORQEN
Great company with great customer…
Great company with great customer service and selection of product.
11 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Jason,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and are pleased with the selection of products we offer.
At TORQEN, we're passionate about providing top-notch service and a wide array of choices to our customers, and it's incredibly rewarding to know that this resonated with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out. We're here to help and ensure your future experiences with us are just as positive.
Warm regards,
The TORQEN Customer Service Team
Antwoord van TORQEN
Dear Tony,
Thank you for your succinct and positive review! We're delighted to hear that you rate our service as A1!
At TORQEN, we aim to provide top-quality service and it's gratifying to know that we've hit the mark with your experience.
If you ever need anything else or have any questions in the future, don't hesitate to get in touch. We're here to ensure your satisfaction continues.
Warm regards,
The TORQEN Customer Service Team
Do not trust these fraudulent company…
Do not trust these fraudulent company with your money, most of the items are Nil stock but they still take your money and not offer a refund been a month now and still waiting for my money to be refunded.
7 augustus 2023
Antwoord van TORQEN
Dear Mr. Sekhon,
We are truly sorry to hear about your dissatisfaction and understand your frustration regarding the refund process. Please rest assured that at TORQEN, we are committed to ethical business practices and ensuring our customers' satisfaction.
Regarding the stock availability, we strive to maintain accurate stock information on our website, but occasionally there are discrepancies, especially with products that have limited availability or are sourced internationally. In instances where a product is unavailable, our policy is to inform our customers promptly and process refunds as quickly as possible or offer alternative products.
Concerning your refund, it was processed via PayPal following your request after we notified you of the product's unavailability. PayPal transactions can sometimes take a little time to reflect in the account, depending on the processing times of the financial institutions involved.
We also wish to address the matter of the several phone calls you made. At TORQEN, we uphold a policy of respect and professionalism in all our interactions. Unfortunately, the nature of the conversation, including the use of xenophobic remarks and insults, was distressing for our staff and contrary to our standards of conduct. As a result, this matter has been escalated and is currently under investigation by the Metropolitan Police. All evidence on this matter has already been provided to the Police.
Antwoord van TORQEN
Dear Damian,
Thank you for your positive review and recommendation. We're delighted to hear that you were satisfied with the product you received from us. Our team is dedicated to providing high-quality products and it's rewarding to know that our efforts have resonated with you. Should you need any further assistance or have more recommendations, please don't hesitate to get in touch.
Best regards,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Dear Daniel,
Thank you for your enthusiastic review. We're thrilled to hear that you found our staff brilliant and our service quick and efficient.
Your commendation of our customer service is greatly appreciated. We strive to provide a seamless and pleasant experience for all our customers, and it's wonderful to know we've succeeded in doing so with your experience.
We look forward to the opportunity to serve you again in the future and hope to continue providing the excellent service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Antwoord van TORQEN
Dear Fabrice,
Thank you for your review and kind words about our communication. We're delighted to know that your interactions with our team have been positive.
At TORQEN, we strive to maintain clear and effective communication with all our customers, and it's wonderful to hear that we have achieved this with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out.
Merci beaucoup et au plaisir de vous aider à nouveau!
Warm regards,
The TORQEN Customer Service Team
Avoid this company
Avoid this company , absolutely terrible , they sent the incorrect part from what ordered after 6 days, I ordered the part in again thrn it took them another 9 days to process the return and then they just cancelled the second order for no reason , tried numerous times to chase them up after over 2 weeks now tryin to get my money back , I’ve learnt a lesson don’t use middle men who don’t stock the parts they advertise , go direct to ur local main dealer , Terrible customer service
4 augustus 2023
Bonnet arrived, in good condition, took its time though.
What follows is an entirely factual review with no emotion attached.
1) Ordered a bonnet from Vis Racing via Torqen on 15th July 2022 after being quoted an 8-12 week turnaround due to it being custom made and in America.
2) Received my bonnet 51 weeks later on 7th July 2023 and had to arrange and pay for my own transport to go and get it as Torqen could not find transport to the South West. Torqen agreed to reimburse us the cost of this, but nearly a month later and despite being chased twice this has yet to materialise.
3) Bonnet is of excellent quality and fits well.
Torqen did honour the price I paid, despite a price hike in the interim, however I found their communications to be lacking with me having to chase and chase over numerous platforms before updates were given.
There are known problems with Vis Racing, and Torqen let me know months into my wait time that they knew Vis are slow to fulfil orders. I find it disappointing that they did not tell me this at the time of order in order to manage my expectations, rather they carried on with the 8-12 week lead time quote, which at the time I had no cause to disbelieve. I would have still ordered a bonnet, just maybe not that one!
In conclusion - a mixed experience, the end result with the bonnet on my car is excellent, however the journey to get there was bumpy. I would happily purchase from Torqen again, but only an item that was confirmed to be in stock.
6 juli 2023
Antwoord van TORQEN
Hi Jenny,
Thanks for your feedback and purchase!
We really hope that VIS Racing can speed things up in the future as they have really great products but the lead times are ridiculous. We do understand this but we don't have a huge amount of control over this as we're solely a retailer for their products.
We're glad you finally have the bonnet and it looks awesome fitted to your Subaru!
We hope for your next order, there will not be such long delays. Do feel free to contact us beforehand so we can check!
Thanks,
-TORQEN Team
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