From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... Toon meer
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... Toon meer
Bedrijf heeft geantwoord
I’ve been using Torqen off and on for 5 years or so. Initially I purchased parts for a 350z and over the last few years a G37 convertible. I cannot praise their helpfulness enough. Whether it’s pre... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contactgegevens
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, Verenigd Koninkrijk
- support@torqen.uk
- torqen.uk
4,5
Uitstekend
589 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They don't deliver, ever,
Ive ordered a few parts from this company and nothing gets delivered, ever.
Just total silence as days turn into weeks and weeks turn into months, Spring turns into Summer.
Customer service? You're having a laugh.
1 december 2023
Review zonder uitnodiging
Good support
Good support, helped me out with order and package was good. 10/10 would recommend.
26 januari 2024
Part was damaged
23 januari 2024
Great place
Great place the people there are very nice. Always ready to help. Car parts i need are alway there when i need them
19 januari 2024
370z Nismo All I can say is your website is very…
All I can say is your website is very clear from placing the order to receive the order. Very fast and product in very good condition.
18 januari 2024
Helpfulness
I’ve been using Torqen off and on for 5 years or so. Initially I purchased parts for a 350z and over the last few years a G37 convertible.
I cannot praise their helpfulness enough. Whether it’s pre purchase advice or post purchase problem solving they are always there to help.
On my recent purchase of a Revel V2 analogue oil temperature guage, once again, they contacted the American manufacturer to solve a query that I had, prior to fitting.
Very nice people. Absolutely, first class!
23 januari 2024
Review zonder uitnodiging
Helpful and super quick delivery.
5 januari 2024
Excellent service if you need Z parts
Finally decided to give in to my mid-life crisis and got myself a 350z roadster that needed some tidying up. Torqen have been brilliant at sourcing the interior parts I've needed to restore the interior, so highly recommend for any fellow Nissan Z heads :)
30 oktober 2023
Review zonder uitnodiging
Great company to work with
Great company to work with. Fast and easy checkout, and shipping was even better!
14 december 2023
Great service
Easy ordering, paired with very fast delivery during the festive period, with a quality product. Couldn’t be happier.
28 december 2023
Doesn’t hsve the item In stock
Doesn’t hsve the item In stock , advertises pictures of wrong item , its like ordering a pizza , waiting for them to get it from Japan and 2 weeks later u get a burger , do yourself a favor , find your manufacturer closest location on Google , speak to parts , make ur life easy!
4 augustus 2023
Review zonder uitnodiging
Fifteen52 Tarmac wheels
Ordered a set of wheels, exteremely fast delivery coming from America to the UK. Very helpfull would highly recommend, very friendly.
4 september 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear William,
We're incredibly grateful for your review and are thrilled to know that your experience with the delivery of the wheels from America to the UK was a positive one. Speed and efficiency in delivery are priorities for us, and it's fantastic to hear that we met your expectations. Thank you for acknowledging the helpfulness and friendliness of our team; such feedback is immensely valuable to us. We're delighted to have your recommendation and look forward to serving you again.
Warm regards,
The Customer Service Team at TORQEN
Amazing staff fast to reply and help
Amazing staff fast to reply and help, got stuck with some engine components and they got them packaged up and sent out the same da. Nice and easy to get hold of the staff
17 december 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Haz,
Thank you ever so much for your kind review. We're absolutely delighted to hear that you found our team to be responsive and helpful, particularly with your engine components. It's a priority for us to ensure smooth and efficient service, and it's wonderful to know we were able to dispatch your items swiftly. Your feedback about our team's accessibility is greatly appreciated as well. We look forward to assisting you again in the future!
Warm regards,
The Customer Service Team at TORQEN
Ordered a replacement wing for my 350z…
Ordered a replacement wing for my 350z and the team got it too me asap! So helpful and will definitely use them again!
For any of your specialist needs give them a look!
1 november 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Aidan,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that your experience with the replacement wing for your 350z was a great one and that you found our team to be helpful and efficient. It's fantastic to know that we were able to meet your specialist needs promptly. Your recommendation is highly appreciated and we eagerly look forward to assisting you again in the future.
Best wishes,
The Customer Service Team at TORQEN
Wouldn’t go anywhere else!
I’ve used torqen a number of times now for my 350z parts and I won’t be going anywhere else… they have a massive selection of high quality upgrades and original OEM parts. The customer service is brilliant and the communication is very reassuring IF the parts take a little while to be shipped from abroad. Thank you very much to all the team @ torqen & Merry Christmas!!
27 november 2023
Antwoord van TORQEN
Dear James,
We're immensely grateful for your loyal patronage and your wonderful feedback. It's heartening to know that our selection of high-quality upgrades and OEM parts for your 350z consistently meets your needs. Our team is dedicated to providing excellent customer service, and we're glad that our communication has been reassuring, especially when there are shipping delays from abroad.
Thank you for your kind words and the festive greetings! We wish you a Merry Christmas as well and look forward to continuing to serve you in the future.
Warm regards,
The Customer Service Team at TORQEN
if you have any kind of z torqen are the best for any kind of parts
torqen are great if you have any kind of fairlady z they have every part you could ever want - i myself struggled so hard to find parts for my 240z and after speaking with Coz and the torqen team, they were able to help me get everything i need. they have now also opened a whole 240z section which i’m so glad about as finding 240 parts in the uk is so hard nowadays, couldn’t recommend these guys more thank you guys so much and if you’d like to see me install the parts i got from torqen head over to the inz4in youtube channel ❤️
21 december 2023
Review zonder uitnodiging
Antwoord van TORQEN
Thank you for your enthusiastic review and recommendation. It's fantastic to hear that we could assist you in finding parts for your 240z, a task we know can be quite challenging. We're delighted that our new 240z section has made this process easier for you and other Fairlady Z enthusiasts in the UK.
It's wonderful to hear about your experience with Coz and the rest of our team, and we're thrilled that we could meet your needs effectively. Also, thank you for mentioning your YouTube channel, inz4in. It's always exciting to see our products in action, and we look forward to checking out how you've installed the parts from TORQEN.
We appreciate your support and are here for any further assistance you may need.
Best wishes,
The Customer Service Team at TORQEN
They always are willing to go above and…
They always are willing to go above and beyond for their customers I’m really thankful to have such a great company helping me with parts and questions whenever I need them.
13 december 2023
Review zonder uitnodiging
Antwoord van TORQEN
Dear Matthew,
We are truly grateful for your kind words and positive review. It's heartening to hear that you value our commitment to going above and beyond in assisting our customers.
Your appreciation for our efforts in helping you with parts and answering your questions means a great deal to us. We strive to be a reliable and helpful resource for all your automotive needs, and it's wonderful to know we're achieving this with you.
Thank you for choosing TORQEN, and we look forward to continuing to provide you with the high level of service and support you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Cancelled the order but no money back
Ordered some part for a 350z after 3 months they cancelled the order and i have been trying to get mij money back foor the past 6 months
Every time i call they wont anser the phone and they wont anser there email or whatsapp
12 december 2023
Review zonder uitnodiging
It was delivered quickly
It was delivered quickly. Communication was good. Next time i will Order here again.
28 november 2023
Antwoord van TORQEN
Dear Marius,
Thank you for your positive feedback. We're delighted to hear that you were satisfied with the quick delivery and the communication you received from us.
It's always our goal to ensure a smooth and efficient experience for our customers, and we're glad to know we've met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.