TORQEN Reviews 

I ordered several parts from Torqen for my car, one of which I needed urgently. I called to confirm delivery, and they assured me "100%" that I would receive my order within the specified time frame. Despite multiple follow-ups, I received only vague responses.

On May 21st, I specifically asked if my order had been shipped. They confirmed it had been shipped from the US. However, after much back and forth, they admitted their US counterpart hadn’t shipped the order until May 24th. It became clear that this company was willing to lie to cover their mistakes.

I had to find the crucial part elsewhere. Despite this, I offered a reasonable solution: a partial refund and to cancel part of my order. They insisted it had already shipped. Frustrated by slow WhatsApp replies, I called them and spoke to Adrian Cherciu, the owner of Torqen. He was one of the rudest, most unprofessional, and sarcastic individuals I’ve ever encountered. He refused to accept any fault on behalf of the company. When I pointed out that a "100% guarantee" means something is assured, he took offense and abruptly ended the conversation. His sarcastic comment, "Would you like me to take a flight to get it?" was particularly unhelpful and exemplifies their poor customer service.

I returned the part to them, and they accused me of opening it, though I had photos showing the parcel was damaged upon delivery. Despite promising a refund by the end of the day, I have yet to receive it. I have escalated the issue to PayPal and will update as the situation progresses.

RESPONSE TO THEIR REPLY.
For everyone reading this the owner of the company is very immature and unprofessional. Please see his responses on Google and Facebook to gauge for yourselves. As previously said there I won't be entertaining his pettiness. Nor will I justify replying to his blatant lies.

I purchased an exhaust from them and the "burnt" color of the terminals was greatly damaged simply by handling it.
I asked for a partial refund, but they said they sold hundreds of them and never had any problems, so they won't refund anything.
Well.. what answer is this?
If an item is defective there is no warranty???
Absurd.

Amazing service. It was my first time purchasing from Torqen and definitely wont be the last. Adrian was more than great; he put up with my constant follow ups and was very patient and cooperative. His dedication to find and collect all parts for my 370z Nismo MK1 wing was outstanding. His support on the technical issue I faced when I was checking out to pay for the wing was very prompt and spot on. I can never thank him enough.

I’ve just purchased he most beautiful carbon bonnet from Torqen. The quality of the is just perfection and it came quickly and wrapped up brilliantly. The customer service was second to none and I will be 100% using Torqen again. I’m so grateful for all their help and I’ve already recommended them to a friend! 100/10 thank you!!

At first i had an issue where i couldn't get shipping options to my address. They quickly reached out to my and was able to figure out the best shipping option to Finland! Super friendly customer service and ridiculously fast shipping!

I have used Torqen sporadically over the years but far more recently as I am looking to update the car. I have found the buying experiences and customer services excellent. They make contact promptly - they have shipped extremely quickly and when products need to come in they give a realistic date for shipment. The products I have fitted have been of a very high standard and I must really like them I have fitted their stickers to the car. Honestly they are one of my most favourite go to companies for mods.

Customer service has been great and has greatly improved, I have had quick replies at times I didn’t expect, answering questions about products and applications and shipping etc. everything is packaged well or delivered by a courier. Some items are price match available and they’re working for their customer satisfaction

Absolutely great experience with Torqen and would highly recommend using. I've recently bought an Invidia Cat back System for my Nissna 370z along with the Torqen Helmz test pipes. Customer service was perfect with regular updates about the orders and Adrian even managed to keep my order at the warehouse to be shipped for a time I was at home. I would highly recommend for online parts if you're after a quick and efficient way of getting parts.

Shipping time could be shorter otherwise all went well.

Placed a big order with them last year (over £3000) and still haven't received all the parts.

I was ok for one...two month delay but now is too much.
I've sourced the parts frkm elsewhere and asked now cancellation and refund for the parts not received but....no more reply.

They are very quick to answer emails before the order is placed....but, if an issue appears, you will be ignored.

Also, don't be tricked into thinking these guys have good prices! There is an other shop in the states with almost half price!

Great service great product

Easy site to use and fast shipping

Always have parts I can’t find anywhere else!

Pièces de qualité, livraison rapide, réponse rapide, personnel très très gentil et adorable 😊

I purchased an autometer oil pressure gauge off of there website for £78.59 with the vat and postage, the next day I received an email stating that there has been a price increase, and they can not let me have it at this price. The new price would be £99 plus vat and postage, and was asked if I would like to pay the difference or cancel the order, I asked if it was in stock or would they have to order it in. They told me it would have to be ordered in, so I decided to cancel the order and asked for a refund as I could get it elsewhere cheaper. straight away. I was told I would receive a refund that day, but no refund has been issued to me, dispite numerous emails sent to them, no response, I went on there live chat and asked when I would receive my refund, and I was just fobbed off telling me I would receive it later that day, but as off 5 days later, still no refund has been issued, I have had to resort to opening a case against them through PayPal. My advice to anyone is to avoid this company a they clearly are ripping people off!

Great produce and price with fast delivery

Helped me out with gtr parts many occasions top man!

What can I say? Honestly hands down best service,communication and speed ever.
Adrian responded super quickly and efficiently to my request on a Saturday night for rare parts and sourced them in less than a week!
Highly recommended and will be back soon for more bits! Thank you

Bought a exhaust for a customer and after a week contacted them to find out a rough idea for delivery, was told they would let me know, nothing week past and contracted them again and was told it’s no longer available, I wanted a refund and was told it would be handed over to the refund team and here I am still waiting for my money which is £1350!! Can’t get through to them do not answer emails or phone calls now blocked on facebook, DO NOT USE THIS HORRENDOUS COMPANY!!! Handed over to bank to recover money, this should not be allowed to happen and should not be allowed to carry on trading

Although having to wait a while the Nismo mats are great quality and a hit with 350Z mad son