Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
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The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Toon meer
Bedrijf heeft geantwoord
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Toon meer
Bedrijf heeft geantwoord
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Contactgegevens
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3,5
Gemiddeld
34 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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ordered this July 25
ordered this July 25, 2025. Just received it last week.
Ridiculously too long to get a bike charger!!!!
16 oktober 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. We are sorry to have kept you waiting for so long. Since our charger parts are out of stock in our US warehouse, we can only ship them to you after they are purchased from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Reasonable price and very good customer…
Reasonable price and very good customer service.
14 oktober 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Battery was easy to install and works…
Battery was easy to install and works great. Only downside for me was having to wait 2-3 weeks for it to be back in stock before shipping
3 oktober 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Sorry to have kept you waiting. Because some of our batteries are out of stock in the US warehouse, especially batteries for older models from 2022-2024, we can only ship them to you after purchasing them from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your interest and support in TotGuard electric bikes! If you need further help, please contact the after-sales email service@totguardebike.com for customer support.
Easy to put together
21 september 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes! We wish you a pleasant ride!
I wish the company would have 36 spokes…
I wish the company would have 36 spokes so I can redo my rim with my new motor but it is what it is. They only have eight left in stock
9 september 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. We are currently experiencing inventory shortages of some components in our US warehouse. If you are still missing spokes, please contact our customer service email at service@totguardebike.com with your order number to request a restock from our China warehouse. We will then transfer the stock and deliver it to you.
Great product! Great price!
The bike arrived quickly and was packaged very well. The assembly was simple and easy. Everything worked as it should and it’s easy to use. Great product for the price!
18 september 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
Items included?
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new base, however I don't feel having to go back and forth via e-mail should have been necessary to receive what is promised on their site.
9 september 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. Because our batteries have different models of old and new models, some of the old batteries have a battery base, while the new batteries do not have a base. Based on your suggestions, we have updated the product image information. To express our gratitude to you, we will give you a $30 e-gift card (sent to your email address). Wish you a happy life! Thank you!
Yagottayetone.
Got here quick. Very easy assembly. Charged the battery and then just started having fun. This thing scoots. Was surprised at the speed. Gears shift easy. Worth more than what you pay for.
1 september 2025
Antwoord van TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
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