We've been using the mosquito traps for two years. I've just installed them for this spring and summer. Our lot has several shallow ponds, and mosquitoes used to be a major problem. Since using Tough... Toon meer
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These were not effective in my yard and instead killed many bees. I don’t see a single mosquito in the traps after 3 weeks but there are dozens of bees. The mosquito presence in our yard has not decre... Toon meer
Bedrijf heeft geantwoord
Okay, so I don’t usually rave about mosquito repellents but Mosquito TNT is on another level. I live in mosquito central and it actually made a difference in my yard. We just hung the traps on the f... Toon meer
Bedrijf heeft geantwoord
This site offers “hassle-free returns” but I am not getting replies from my emails nor answers through the chat on the website. They expect you to return unused products as received. how is that eve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
All natural family owned pest repellent company providing safe and effective products to keep families safe
Contactgegevens
2028 E Ben White Blvd #240-1328, 78741, Austin, Verenigde Staten
- (413) 400-0067
- support@tougherthantom.com
- tougherthantom.com
2,6
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278 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This site offers “hassle-free returns”…
This site offers “hassle-free returns” but I am not getting replies from my emails nor answers through the chat on the website. They expect you to return unused products as received. how is that even possible if we were to try it out? I have it in my garage and backyard and and it’s caught a few moths, flies but no mosquitoes. They are still everywhere nearby. Makes no sense. I live in Texas and was hoping for a solution. This is not it. Now they are dancing around the idea of a return/refund. This is not a trustworthy company. I hope to hear that my refund is processed. How is this trapping bugs other than what it’s intended for?
19 april 2026
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Vickie,
We’re sorry for the frustration you experienced and understand how this situation came across.
It appears your earlier messages were blocked by our system, which is why you did not receive a reply. Your refund has now been processed.
Our product is meant to be tested in real conditions, as results can vary based on placement and environment. That is why we offer a 30 day money back guarantee if it does not meet expectations. For orders with multiple units, all unused items need to be returned to qualify for a full refund.
If this resolution works for you, we would appreciate you could update your review. Your feedback helps us improve.
Please feel free to reach out if you need anything else.
Customer Support Team
Return policy is a scam!!!
These were not effective in my yard and instead killed many bees. I don’t see a single mosquito in the traps after 3 weeks but there are dozens of bees. The mosquito presence in our yard has not decreased at all. I requested a refund after 3 weeks (well within their 30-day policy) and a rep quickly responded and said I was outside the return window, a blatant lie which my receipt is proof of. Update: We exchanged FIVE emails total of them making excuses for why I couldn’t get a refund until they agreed. I am waiting for the refund, but based on these poor and misleading business practices alone cannot recommend.
9 april 2026
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Lindsay, we want to reassure you that we stand by our product and our policies, and we take these situations seriously. We’ve reached out to you through Trustpilot to gather your order details so we can review everything and assist you properly.
UPDATE: We sincerely apologize for the inconvenience. After reviewing your case, we identified that we made an error with the order date on our end, and that’s on us. We’ve gone ahead and issued your refund to honor the 30-day money-back guarantee.
We truly appreciate your patience while we sorted this out. You should see the refund reflected in your original payment method within 7 to 14 business days, depending on your bank or payment provider.
Best regards,
Customer Care Management - Tougher Than Tom
I would leave zero stars if it were an…
I would leave zero stars if it were an option. I followed all directions and have not caught a single mosquito in 4 days. Normally, I would give it more time, but considering I live in a wooded area with plenty of mosquitoes, I have to assume this was a total ripofff. I hear the process of getting a refund is even tougher than the product. Will go to any length to get my money back! Do not buy this!
8 april 2026
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Byron, we're really sorry to hear about your experience, and we understand how frustrating this must be, especially in a mosquito heavy area.
Our product typically requires up to 14 days of consistent use to begin showing results, as it works by disrupting breeding cycles rather than providing instant elimination. After just 4 days, it’s still early in the process.
That said, it’s important to us that you feel confident in your purchase. We’ll reach out to you directly to help troubleshoot your setup and make sure everything is working as intended. If you’re still not satisfied, we will absolutely assist you with the refund process.
- Tougher than Tom | Customer Care
This will be year 3 using the mosquito traps.
We've been using the mosquito traps for two years. I've just installed them for this spring and summer.
Our lot has several shallow ponds, and mosquitoes used to be a major problem. Since using Tougher Than Tom, we've seen a significant decrease in mosquito numbers.
11 maart 2026
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Douglas, thanks for sticking with us for three seasons. That means a lot. We're really glad to hear the traps have helped cut down the mosquito activity around your property, especially with the ponds nearby. Hope you continue enjoying a much more comfortable yard this spring and summer.
- Tougher than Tom | Customer Care
keeping pests at bay
the mosquito bait and repellant, as well as the mouse repellent work very well
18 september 2025
Antwoord van Tougher Than Tom
Thank you for the kind review, Thomas. We’re glad to hear our mosquito bait, repellents, and mouse repellent are working well for you. Our goal is simple: create tough, reliable solutions that actually help people keep pests under control. We appreciate you trusting us to do just that.
Tougher than Tom | Customer Care
These products really work
These products really work! I hardly see any mosquitoes now, and the mice have definitely decreased. I’m sticking with this brand for sure.
4 december 2025
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi James,
Love hearing this, thanks so much for the kind words. We’re happy the products are making a real difference for you. Thanks for sticking with us and for taking the time to share your experience. We truly appreciate it.
Tougher Than Tom
Customer Service
It took a couple times to get the results I needed from the product
The first time I used tougher tan tom I didn’t feel that te product helped me as much as I would like. After I understood the concept and way that try should be used I was able to get a better result from the product.
17 september 2025
Antwoord van Tougher Than Tom
Hi Christopher,
Thank you for sharing this. We really appreciate you sticking with it and taking the time to understand how the product works. It’s great to hear that once everything was set up correctly, you started seeing better results.
Your feedback is helpful for other customers too, and we’re glad the product ended up working the way you needed. Thanks again for giving it another try and for leaving such an honest review.
Best,
Tougher Than Tom Support Team
I was skeptical until I tried it.
I was skeptical, but this stuff really works. Plus, the house (and garage and shed) smells great! I’m especially impressed at how it has kept the critters out of my garage and out of the classic car undergoing restoration. And all without poison!
30 september 2025
Antwoord van Tougher Than Tom
Hi Christopher,
This made our day. It’s always great to hear from someone who started out skeptical and ended up impressed. We’re really glad it’s been working so well in your garage and shed, and especially around your classic car. That’s not a small thing.
We’re also happy to hear you enjoy the scent and that it’s doing its job without poison. Thanks for giving it a chance and for taking the time to share your experience. We truly appreciate it.
- Tougher Than Tom, Customer Service Team
Bought to eliminate mice and after one…
Bought to eliminate mice and after one month still no improvement!
1 november 2025
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Deborah,
I’m really sorry this didn’t work the way you expected. After a full month, it’s completely understandable to be frustrated when you’re still dealing with mice.
Every home and situation is different, especially if there’s an active infestation or entry points, but that doesn’t change the fact that you didn’t get the results you were hoping for. We want to look into this with you and see what might be going on.
Someone from our team will be reaching out shortly to follow up.
Thank you for being honest about your experience.
- Tougher than Tom Customer Service Team
This company is great
This company is great, it’s just their products don’t work. At least not with the mice in my apartment. It did nothing to deter them.
22 september 2025
Antwoord van Tougher Than Tom
Hi Victoria, thank you for sharing your experience and for the kind words about our company. We’re sorry to hear the product didn’t deliver the results you were expecting in your apartment.
Effectiveness can depend on factors such as activity levels, entry points, and placement, and we understand how frustrating this can be. Your feedback is valuable and helps us continue improving both our products and the guidance we provide.
Our team will be reaching out to follow up and review your situation more closely.
Thank you for sharing your experience and giving our product a try.
The Tougher Than Tom Team
Ineffective
Spent the money, saw he guarantees on social. We still
Have mice everywhere the pouch has been placed
26 september 2025
Antwoord van Tougher Than Tom
Hi Daniel,
We’re really sorry to hear the pouches didn’t help with your mouse problem. We know how frustrating that is, and we want to help you figure out what’s going on. Sometimes mice are already inside the home before the pouches go down, or there may be small entry points letting new ones in. Placement matters too, and if the infestation is more widespread, you may need additional pouches to fully cover the space.
Our team will reach out to learn more about your setup and walk you through the best next steps.
Thank you for sharing your experience and giving our product a try.
The Tougher Than Tom Team
I ordered 3 of these packs and we…
I ordered 3 of these packs and we started by placing 10 pouches all around our basement, mostly near the ceiling behind hearing ducts, where we can hear the most activity. We also have some live traps that we set. Well, the first night there was SO much activity, and we think this was due to the smell. In the first 2 nights we trapped 4 mice and relocated them, and since then we haven't trapped or heard any, so I think the pouches are definitely working!
20 november 2025
Review zonder uitnodiging
Antwoord van Tougher Than Tom
Hi Monique,
This is amazing to hear. Thank you for sharing such a detailed update. It sounds like you handled everything perfectly, and we’re so glad the pouches helped calm the activity in your basement. We really appreciate your trust and your support of our small business.
Customer Service Team
Tougher Than Tom
Product working great!!
24 september 2025
Antwoord van Tougher Than Tom
Hi Troy, we’re happy to hear the product is doing its job. Thank you for your feedback and for trusting our small business. Your support means a lot to us.
Customer Service Team
Tougher Than Tom
Waste of money
These products were a waste of my money. Ending up switching to something that worked much better.
18 september 2025
Antwoord van Tougher Than Tom
Hi Shauntrice,
We’re sorry to hear the products didn’t help with your situation. We know how frustrating that can be when you’re hoping for relief. Our team will be reaching out to take a closer look at your order and see how we can support you moving forward.
Thank you for sharing your feedback with us.
The Tougher Than Tom Team
Still getting mice with two packs down
3 november 2025
Antwoord van Tougher Than Tom
Hi Kathy,
We’re really sorry to hear the pouches didn’t keep the mice away. That’s definitely not the result we want for our customers. Our team will be reaching out to learn more about your setup and help find a better solution for your space.
Thank you for giving our products a try and sharing your feedback.
The Tougher Than Tom Team
I received my order in a very timely…
I received my order in a very timely fashion and set all 4 jars up on back patio where my wife and I hang out all the time until the mosquitoes have their way. I didn't set them up according to directions given like I should have so they didn't seem to work. I reached out to you guys and complained only to find out my own ignorance lol. They sent me new packets without hesitation so I'm very satisfied with that. Follow directions kids, they're there for a reason. Now I wait until next spring to see. I'll recommend based on that alone
26 september 2025
Antwoord van Tougher Than Tom
Hi Gary,
We really appreciate you sharing your experience and having such a great sense of humor about it. We’re glad our team could help get you back on track and that everything arrived quickly. You’re absolutely right, following the setup steps makes all the difference.
We’ll be looking forward to next spring with you and hope the results make patio time even better.
The Tougher Than Tom Team
I bought the Mosquito TNT kit which was…
I bought the Mosquito TNT kit which was good for 30 days and the Mega Pack with a buy 2 get 1 free deal to cover an additional 90 days. $69.27 OTD
I had high hopes of controlling the mosquito population around our house as this product was highly touted for eliminating mosquitoes.
I prepared the solution exactly as instructed and spread the 4 solution cups around our property. It was supposed to really start working after the initial 14 days.No change. I waited til the 30th day and mixed up a new batch. After an additional 25 days the mosquitoes were just as bad as when I started this experiment.
I sent an email to customer support explaining what had happened. They responded with a nice email explaining how to do the process and offered me another 30 day kit which I refused. Any refund was not offered.
So after spending $69.27 I have 4 cups with their little hangers and 2 30 day solution packs which are useless.
I DO NOT RECOMMEND THIS PRODUCT
4 augustus 2025
Antwoord van Tougher Than Tom
Hi Travis,
We’re really sorry to hear about your experience with the Mosquito TNT kit. It’s clear how much effort you put into following the steps, and we completely understand how disappointing it must have been not to see results after giving it so much time. That’s not the outcome we want for anyone who trusts us to help with their mosquito problem.
Our team will be reaching out to you directly to review what happened and make sure we find a fair solution. We truly appreciate you taking the time to share your feedback, it helps us learn and improve.
The Tougher Than Tom Team
Sorry
Sorry, didn't work. I had mice in my car. I cleaned them all out, put 2 of these in the car...and the mice were still there. They even ate one of the packets.
29 september 2025
Antwoord van Tougher Than Tom
Hi Dion,
We’re really sorry to hear the pouches didn’t work for your car situation. That’s definitely not what we want for our customers. Since the pouches are made with natural oils, some mice may be more curious at first before the scent fully disperses. Our team will be reaching out to learn more about your setup and help make this right for you.
Thank you for giving our products a try and sharing your experience.
The Tougher Than Tom Team
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