BAD TREATMENT OF A CUSTOMER BY PARKVILLE TOWING IN PARKVIĹLE Missouri
My apartment complex recently towed my vehicle from the complex for no reason and used this company to do it. The complex apologized profusely for this mistake and thankfully fired the employee that caused the problem. The complex paid the $400 plus tow bill, as well as an ancillary bill. When I went to the tow company to pick up the car I was kept waiting for several minutes and I calmy, but directly and politely asked questions of the office staff. Finally, the owner and his "manager" showed up in separate vehicles. The "manager" jumped out of his truck and approached me in a loud and angry, aggressive manner. This "manager" accused me of treating his office staff improperly, which never happened. And when I told him that since he was not a witness to any of my interaction with the office staff, his opinion carried absolutely no weight in the matter. As he kept repeating the same statement to me and my same statement back to him, the owner stood absolutely quite as a customer was being treated this way, I finally turned to the owner and had to ask if he truly was the,owner which he confirmed. I advised him that I would no longer be dealing with his poor excuse for a manager and I wanted my car back now. I happened to turn to my right and there were 2 uniformed local police officers, who stepped in and said to the owner, give this guy his car back. I finally retrieved my car and had a few moments to calmly talk with the owner. At this point I advised him I would be taking my vehicle to my mechanics for a thorough evaluation of the vehicle after the tow and I advised him that if damages were done I would be holding his company and the apartment complex to account for the repairs. I then proceeded to take my vehicle to 3 different certified professional mechanics , who had a history of working on all of my vehicles and knew them inside out. Each of the mechanics stated that the damage they saw was never present prior in my vehicle and each of the 3 felt the damage was done by the towing. Each of the three different businesses stated that the repair would be extremely time consuming, and expensive to a point.where none of the businesses would even write an estimate. But each one of the three businesses assured me that they had never seen that damage on my vehicle previously. When I had prior conversations with the apartment manager that individual stated at first , the tow manager stated , they would repair any damage they caused and then changed her story to say that that statement came from the tow truck driver. Since I could not present a legitimate written estimate for repair , I advised the apartment management of that fact and that I would like to seek a compromise. It should be noted that neither the apartment management nor the tow service would accept any responsibility for the damage to my vehicle. It's my opinion that there are too many of these kind of services (towing services)available to a consumer and saying that I would strongly suggest anyone that needs this kind of service for their vehicle to avoid this company. It is not correct for any customer to be treated like this, by a business and if you are, my suggestion is to let others know of the treatment you received At no point was I the one that created this problem. And yet both the apartment complex and the towing service stated , they would accept no responsibility for these damages. I would strongly suggest that anyone that can avoid this towing company should do so because of their lack of professionalism and poor customer treatment. I am sorry that there's no way to rate this company at half of a star.Because that's truly all they deserve. Again, if you need towing services AVOID THIS COMPANY you will be glad you did.