I was running late for my appointment and the WhatsApp service was so easy to use, they helped change my appointment time to 15 minutes later. When I got there, Naomi and Ausra were soooo amazing! The... Toon meer
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Lees wat reviewers zeggen
I had a great experience at Townhouse in Canada Place. This was my second time going for a luxury pedicure with gel. Ramune took great care of me and did an incredible job on both the pedicure and... Toon meer
Bedrijf heeft geantwoord
Went to book gel pedicure. Only one client. Apparently fully booked for 3 days so had to use a machine and I was booking a £77 pedicure for 3 days time as there was no other option. Too complicated! S... Toon meer
Bedrijf heeft geantwoord
I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Manicure and pedicure
Had a manicure and pedicure.
My cuticles were butchered during the manicure - over exuberant removal which was painful, caused bleeding on numerous fingers and left scabs!
Customer service is really hard to contact.
And the most frustrating part, you cannot book a removal online as a stand alone service.
Never again!
12 mei 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for sharing your feedback. We’re very sorry to hear about your experience, particularly the discomfort and bleeding you experienced during your manicure.
We’d really like to look into your experience further, but unfortunately we’ve been unable to locate your customer profile from the information provided. Please contact our Customer Care team at customercare@townhouse.co.uk, so we can locate your booking and investigate this with the relevant team. Love, Team T x
Antwoord van Townhouse
Thank you for your lovely feedback, Faaliha! We're delighted to hear you enjoyed your service with Prabh. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Great pedicure
Liza was super attentive whilst doing my pedicure, really clean place as well.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Rita! We're delighted to hear you enjoyed your service with Liza. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Priya left me with Excellent nails
10 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your service with Priya. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Very professional excellent work from…
Very professional excellent work from Bledina
9 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Bellossat! We're delighted to hear you enjoyed your service with Bledina. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Had a great experience today
Had a great experience today - dual mani-pedi, with gel removal and a cat eye on my finger nails. Service was prompt, with a great attention to detail. Special thank you to Zaina who created a beautiful nail and cat eye shape.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Emma! We're delighted to hear you enjoyed your service with Zaina. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Ok for the first look but..
At first all looked fine but after drying my toe nails and put on my flip flops the colour came off and had to repaint. Oddly they didnt say to put on flip
flops prior painting. The girl was spending lots of time on the hard skin removal but at home at a closer
Look it still didnt look great, neither the painting. As it was a gift I cant do
much but Definetly wont go back. Maybe I just got unlucky.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for sharing your feedback. We’re sorry to hear that your pedicure didn’t meet the standard we aim to provide. We understand how disappointing it must have been.
We’d really like to look into your experience further. Unfortunately, we’ve been unable to locate your customer profile from the information provided. Please contact our Customer Care team at customercare@townhouse.co.uk so we can locate your booking and investigate this further.
Love, Team T x
Great experience with Drashti
Great experience with Drashti! Very helpful with guiding me to pick a color that looks good on me
7 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your service with Drashti. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Townhouse for the win!
Alis deserves a raise! She gives an amazing pedicure. My feet were a wreck and she made them gorgeous again. (Sheffield location)
7 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Elizabeth! We're delighted to hear you enjoyed your service with Alis. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Absolutely appalling customer service
Avoid Townhouse if you value being treated with basic respect.
I arrived slightly late for my appointment after informing the salon in advance, yet I was met with some of the rudest, most dismissive customer service I've ever experienced. The staff were abrupt, argumentative and made absolutely no effort to find a solution. Their attitude was shocking from the moment I walked in.
When I complained about how I had been treated, their response wasn't an apology—it was to tell me I would no longer be allowed to book at that salon. That tells you everything you need to know about how they treat customers. Truly unbelievable.
To make matters worse, this isn't even my first poor experience. On my previous visit I paid a premium price for a gel manicure, only for it to chip after just two days—the worst gel manicure I've ever had. I've had gel manicures all over the world and have never had one fail that quickly.
For a brand that markets itself as a premium salon, the quality and customer service are anything but premium.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi, thank you for taking the time to share your feedback. We're sorry to read about your experience. Unfortunately, we haven't been able to locate a Townhouse account that matches your review, so we're unable to investigate the details further.
We'd really appreciate the opportunity to look into this for you. Please contact our Customer Care team at customercare@townhouse.co.uk with your full name and the details of your visit, and we'll be happy to review what happened.
Hema was amazing
Hema was amazing! Very patient and professional. My toes are looking good! Happy customer! Thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Andreia! We're delighted to hear you enjoyed your service with Hema. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Perfect Nails
Melika at Townhouse Fitzrovia was so lovely and looked after me. My nails are very pretty and perfect for summer. Thank you!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Nicole! We're delighted to hear you enjoyed your service with Melika. We look forward to welcoming you back to Townhouse soon! Love, Team T x
5 star pedicure
Rosalia was fantastic, very attentive, friendly and my pedicure was amazing! Highly recommend Townhouse nails! 💅
4 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Amy! We're delighted to hear you enjoyed your service with Rosalia. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Just had the most amazing pedicure.
Just had the most amazing pedicure at the new Town House Champneys Tring with Hannah so relaxing highly recommended.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Stacey! We're delighted to hear you enjoyed your service with Hannah. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Lauryn did an amazing job with my nails…
Lauryn did an amazing job with my nails she took so much care and they look amazing. Thank you lauryn xx
4 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sophia! We're delighted to hear you enjoyed your service with Lauryn. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Hannah was fab!
Hannah was meticulous throughout my manicure taking great care every step of the process. I love my fresh set - thank you!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Jess! We're delighted to hear you enjoyed your service with Hannah. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Truly incredible and relaxing
Freya was really polite and friendly. I feel more relaxed and loved the experience
4 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Bex! We're delighted to hear you enjoyed your service with Freya. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Hema was absolutely amazing
Hema was absolutely amazing. She is very friendly and dors her job very professionaly. Thank you Hema! :)
3 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your service with Hema. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Avinisha was great!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback, Sally! We're delighted to hear you enjoyed your service with Avanisha. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Beautiful nails
Beautiful nails, fabulous service, very happy customer
1 augustus 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely feedback! We're delighted to hear you enjoyed your service. We look forward to welcoming you back to Townhouse soon! Love, Team T x
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