Townsend Store Reviews 

Joined the queue at 8pm or should i say melee for the record store day online sale in a forlorn attempt to secure a copy of def leppard live at leadmill well what can i say ??/ Well quite a few things actually. To say def leppard are a band that everyone supposedly hates this seems to have sold pretty well. Second I have never agreed with the concept of record store day i actually think it harms the record industry rather than helps it and its always lifelong fans like myself who always end up getting bent over and missing out and this is no exception. Waited in the queue for 20 minutes then got kicked off the website twice then finally when i thought i had struck gold i approved the transaction with my credit card provider pressed okay and the order was gone ......... as if it never even existed not a trace of it anywhere and now guess what? thats right folks its sold out .
How very convenient. What a total and complete clusterxxxx. Sadly i already have a pre-order with this firm for the pyromania 40th anniversary release, I shall wait and see what happens with that one with interest. But whatever the outcome of that it will be the first and last time i buy anything from them.

I ordered a Vinyl/CD box set as a pre-order on 26th March. The item did not arrive on the day of release (29th March), and I received no communication whatsoever. I went on the website and all it said was that my order was Active, but they were awaiting stock. Yesterday I decided to phone them being over two weeks since I placed the order. I was told that the stock for this item had never been received and they offered a refund. The refund was quickly processed, which was good, but throughout the two weeks I had no communication from them to let me know there were issues with stock. I have no issues in that sometimes stock can't be sourced as expected, but a little communication would have been nice. Luckily I have managed to source the item from elsewhere at the same price, but I won't be using this pre-order service again.

Just adding to the previous reviews stating how awful this company are, they may offer bands the ability to set up a webstore but their fulfilment and customer service is appalling.

You want to support the band but then you’re treated badly in the process. Ordering an album months in advance only to receive it a good week or so after it’s freely available in the shops.

If your favourite band uses Townsend Music, they won’t be your favourite band much longer if you order from their webstore. Buy it from your local retailer instead.

Awful company. They don't even attempt to get preorders to you for the day of release and overcharge for the postage for the privilege of waiting extra days for your orders.

When pre-ordering a cd you expect it to arrive on the release date. Not days later or not at all yet

Absolutely disgrace, it’s as simple as that.
I placed an order on the 23rd December. Due to Christmas, I expected the vinyl would be delivered later than scheduled which was absolutely fine by me.
Placed orders elsewhere with other vinyl stores/sites even after this date. They were shipped within a reasonable time frame and I’ve received them.
17 days later, my order with Townsend Music has still not been delivered.
After numerous of emails which went unanswered over numerous of days. I finally received an email from Townsend today 08/01/2024.
They’ve not even shipped my item yet! Absolutely disgraceful.
On top of that, they are not even in a rush to send it to me as the email stated -

Hello,

Thank you for your enquiry.

This order shows that this is currently in processing for dispatch. Our team are working around the clock to have all orders sent out as soon as possible, and you will receive a dispatch confirmation email once this is posted

Apologies for any inconvenience

Regards

TM Stores

Seriously, really consider where you purchase your vinyl’s from.

Scammers. Fake. Make page look like new model army site. Take money. Don't deliver or respond. AVOID.

Ordered vinyl/CD which all came in promptly! First time ordering over seas. Super happy with my purchase
*Skinny Lister-Shanty Punk blue vinyl, signed CD, and pin badge*

Pre-ordered LP love lines album package which included Vinyl, CD and signed print. All items listed on invoice but when I opened package, no signed print! Contacted them via Facebook messenger. They apparently resent signed print but nothing has arrived. I messaged again and they just dismissed the issue and told me no more stock to resend again!! Very disappointed, will never order from them again!!! The signed print package was the very reason I preordered as an ‘exclusive’ package!!!! Absolutely disgusting to take money and then don’t actually deliver!!!

I ordered the Cat Stevens "king of a land T shirt" weeks ago and was advised medium size to follow.

Despite constant chasing still no delivery.
How come a product launched to coincide with the new Cd release does not have stock of such a common size.
i am not happy and have requested a full refund.

Very expensive packaging for a terrible service. Consistently send out non vinyl items in inappropriate cheap packaging. Have had several issues over the years and the most recent one shows that some things never change.

Absolut customer unfriendly company!
In case of lost products they didn't answer back.
Noone at this company is helpful!

You cannot reach them, only no reply adresses!

DO NOT TRUST THEM!

DO NOT ORDER VIA THEM!!!!

CHEATER!

They dispatched a bonus CD separately to my main order. The envelope was empty. And they didn't have any more of the bonus CDs to send me. They were offering to refund the 85cents for the bonus CD - I told them to cancel my full order. At least they did that.

Ordered a Porcupine Tree shirt back in September. Three months go by without a status update, so I email them. "We're still working on it, sorry." Sure, this is possibly their last tour, I can understand some stock issues. It's now six months past and I emailed their support about the shirt whose status hasn't changed at all. I was told they were still chasing the supplier, and a few minutes later received another email saying my order was canceled. I didn't ask for or suggest this. When I asked about it, they said the item was no longer in stock.

Support replies promptly but has no useful information, ever, and would just tell me to look at the status of the order because that had the most accurate information. Six months of waiting for a shirt that turned out to be out of stock, and I'm sure these very fine people would have happily held onto my money forever if I never contacted them about it.

On the bright side, they were very quick to send the refund, though that didn't include the "currency conversion fee" my bank charged me, so I still ended up paying money and receiving nothing.

Do not buy from this company.

They take your money without stating whether the item is actually in stock. If not, then you have literally no idea if it will ever be sent (as they await stock from their supplier......).
Support also useless when you contact them and not exactly customer focussed.

Worst service I've had to deal with. Item never delivered and and no help from them at all in resolving the issue. Theft at the highest order

Terribly poor, item had not been shipped at all. After a claim, they sent out another, cheaper item. Now I have to go through a lot of trouble to get my money back. They want me to pay for the return of the wrong item Townsend sent. No communication at all, would really make a difference if they put effort in pro-active communication.
Not recommended whatsoever.

I order a bundle that came with a cd a vinyl and a signed print the signed print never arrive I sent them an email 3 times and they replied once saying that I didn’t order it when I no full well I did as I would not have paid for the bundle they have now emailed saying that they were out of stock of the print in that case they should have contact me to confirm I’m still happy to place the order which I most definitely wouldn’t have please do not use this company use respectable retailer they cares for customers not one that misleads lied and took my money

Ordered item 4th Dec for Christmas present, rang them 21st Dec, as gave them benefit of the doubt Surprise , surprise not been dispatched, no updates at all. 3 DM's unanswered asked could be put on overnight as way of little compensation.Recevied email 6pm 48 hour will probably now hit postal action.Never again

I ordered a Limited-edition blue vinyl and was sent a black copy, told sorry we sent the wrong one but tough.
I have had problems with the store many times, not sure why I go back to them. shocking customer service.