I had a problem with my Trackstar giving me false alerts. I spoke with Emily and she was absolutely fantastic in helping solve the problem. She was very polite, informative and certainly knew her prod... Toon meer
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I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Toon meer
Bedrijf heeft geantwoord
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Toon meer
Bedrijf heeft geantwoord
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Contactgegevens
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Verenigd Koninkrijk
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Goed
309 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Emily was extremely helpful in…
Emily was extremely helpful in providing guidance on the Trackstar app and showed great patience in answering all my questions.
5 juni 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're delighted to hear that Emily was able to provide helpful guidance and patiently assist you with the Trackstar app. Your satisfaction means a lot to us, and we’re always here if you need any further support.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable customer sevice
8 mei 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that you found our customer service friendly, helpful, and knowledgeable. We truly appreciate your support and look forward to assisting you again in the future!
Wow Real customer service as it should be
Wow ! Spoke tomorrow a real I’ve person in the UK who knew her stuff! Sorted out an issue with no fuss or stress ! This is how customer service should be ! Top marks to Helen!
2 mei 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen provided you with the exceptional service that we strive for. It's great to know that she was able to sort out your issue quickly and efficiently.
Your kind words mean a lot to us and we appreciate you taking the time to share your experience.
Simple process to arrange
It seems to have been a simple process - although to be fair it was all arranged through my Group 1 BMW dealership.
12 maart 2025
Antwoord van Trackstar
Thank you so much for your 5-star review! We’re thrilled to hear that you found the process simple and smooth. It’s great to know that your experience with your dealership, Group 1 BMW, met your expectations.
Antwoord van Trackstar
Thank you for your fantastic review! We're delighted to hear that you find our app easy to use and that our customer service met your expectations. Providing a seamless experience for our users is our top priority, and your feedback reaffirms our efforts.
This is are second purchase S5 with are…
This is are second purchase S5 with are 1st one the phone APP wasn’t tracking on the phone But it was being tracked on the office system but now it’s very good you just tap your phone and it updated straight away not cheap but it’s a big peace of mind knowing that your vehicle is being tracked, would highly recommend this product especially if you got a valuable vehicle
17 maart 2025
Antwoord van Trackstar
Thank you so much for taking the time to share your experience with our S5 product! We're thrilled to hear that your second purchase has exceeded your expectations, and that the app is now functioning seamlessly with your phone.
We understand how important it is to have reliable tracking, especially for valuable vehicles, and we're glad to provide you with peace of mind. Your recommendation means a lot to us, and we truly appreciate your support.
I talked with Helen about registering…
I talked with Helen about registering my Trackstar, there were several problems but Helen persevered over 2 days to come up with a solution. She was also very patient and treated me with the utmost respect.
A very good ambassador for the Trackstar team.
8 april 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for taking the time to share your experience! We're delighted to hear that Helen was able to assist you with your Trackstar registration. Her perseverance and dedication to finding a solution truly exemplify the values we uphold.
Excellent customer service
Helen was excellent. Handling a difficult situation patiently and effectively.
7 april 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen was able to handle the situation with patience and effectiveness. She truly embodies our commitment to providing excellent service.
Excellent Response rate
I dealt with Emily and it was refreshing to deal with somebody who seemed to genuinely care about resolving any issues and ensuring timely responses. If my business was not based up in Glasgow I would be offering her a job!
28 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such exceptional service. We pride ourselves on our commitment to customer care, and it’s wonderful to know that it made a positive impact on your experience.
We appreciate your generous offer—Emily is indeed a valuable member of our team!
After several false alarms
After several false alarms. Emily from customer services followed up on the issue, kept me fully informed throughout the whole process to resolution. She, in my experience is an outstanding member of the Trackstar Customer Service Team. Thank you!
24 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Emily from our customer service team. She truly embodies our commitment to excellent service, and we’re glad she was able to assist you effectively.
Your satisfaction is our top priority, and we appreciate your patience throughout the process.
I was not told about how to activate…
I was not told about how to activate the item even though I spoke to someone on the phone. she just directed me to the website. Not all of us are IT savy!
5 februari 2025
How to set a geofence
Can’t thank Helen enough for all her help and guidance through the process of setting geofences on the new app. Especially as I was Mr Grumpy! All now working and set up. Many thanks!!
11 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're delighted to hear that Helen was able to assist you with setting up geofences on the new app, even when you were feeling a bit grumpy! It's fantastic to know everything is now working smoothly for you. We truly appreciate your feedback and are here to help anytime you need us
Great service over the telephone
I telephoned to renew my contract and received first class service. Ehsan was very professional and made me feel like a valued customer.
It was a pleasure to do business with him because he made the process so easy.
I received confirmation of my renewal within seconds of putting the phone down. Very impressive.
10 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Ehsan provided you with first-class service and made your contract renewal process so smooth and efficient. Your satisfaction is our top priority, and it's great to know that you felt valued as a customer. We appreciate your business and look forward to serving you again in the future!
Excellent product and service
Helen at Trackstar was very patient and professional in answering all my questions. I have used Trackstar for 10 years without a single problem.
5 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for taking the time to share your experience! We’re delighted to hear that Helen provided you with the patience and professionalism you deserve. It’s fantastic to know that you have been with Trackstar for 10 years and have had a seamless experience throughout.
Your continued trust in us means a lot, and we look forward to serving you for many more years to come
GREAT SERVICE
Always good service from trackstar and always a human at the end of the phone.
Emily especially is very professional and knows her stuff. I will definitely be sticking with trackstar. Never let me down .
5 maart 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We are thrilled to hear that you consistently receive great service from Trackstar. Emily will be especially pleased to know that her professionalism and expertise made a positive impression on you.
We truly value your loyalty and are committed to maintaining the high standards you expect from us.
Than was excellent and very informative…
Than was excellent and very informative and helpful 5 star servicev
26 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your fantastic review! We're so glad to hear that Than provided you with excellent, informative, and helpful service. We strive to deliver a 5-star experience for all our customers, and your feedback truly motivates us.
Great Service
Great service. Very easy registration process, and Helen provided some additional help and advice.
26 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your wonderful review! We're delighted to hear that you found our registration process easy and that Helen was able to assist you with helpful advice. Our team is dedicated to providing excellent service, and your feedback means a lot to us.
Peace of Mind…
My tracker was simple to set up and worked very well in my BMW. On the odd occasion I forgot the disc, I was called quickly to check the car was in my possession. Great peace of mind.
20 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your fantastic review! We're thrilled to hear that you found our tracker easy to set up and that it works seamlessly with your BMW. It's great to know that our proactive approach to keeping you informed provides you with peace of mind. Your satisfaction is our top priority, and we appreciate your feedback.
Helen well understood my dilemma at…
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month deal as alternative which I accepted. Well done Helen.
19 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We’re thrilled to hear that Helen was able to understand your situation and provide a solution that worked for you. Our goal is always to offer flexible options that meet our customers' needs, and it's great to know that you felt supported in your decision.
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