I had a problem with my Trackstar giving me false alerts. I spoke with Emily and she was absolutely fantastic in helping solve the problem. She was very polite, informative and certainly knew her prod... Toon meer
Bedrijf heeft geantwoord
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I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Toon meer
Bedrijf heeft geantwoord
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Toon meer
Bedrijf heeft geantwoord
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Contactgegevens
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Verenigd Koninkrijk
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Goed
309 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Great customer support
Helen was extremely helpful in resolving my account issues across several e-mail exchanges and a phone call.
17 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We are delighted to hear that Helen was able to assist you effectively in resolving your account issues through both email and phone communication.
Your satisfaction is our top priority, and it’s fantastic to know that our team was able to provide the support you needed. We truly appreciate your feedback and your trust in us.
Helen cared and did
Helen cared and did. She helped better than many and the product is excellent, highly recommended.
Prof BM CBE
17 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Helen provided you with exceptional care and support.
It's wonderful to know that you are satisfied with both our product and the service you received. Your recommendation means a lot to us, and it motivates our team to continue delivering the best possible experience for our customers.
Great customer service👍
14 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and your feedback motivates us to keep delivering excellent service.
cancelled my trackstar and am disgusted
Have just cancelled my trackstar as our motorhome has now been sold, and moving to caravan which doesn't have a tracker on it. Unfortunately only renewed trackstar in Dec as part of conditions for insurance. Think it's disgusting that you can only transfer your remaining subscription to another vehicle and no refund is given.
12 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for taking the time to share your feedback. We understand that the cancellation of your Trackstar subscription can be frustrating, especially given your recent change in vehicles.
Our subscription policy, including the non-refundable nature, is outlined in our terms and conditions to ensure clarity for all our customers. We strive to provide value through our services, and we regret that this situation did not meet your expectations.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Great customer service.
Great customer service by Helen and others in helping me take over an already-installed tracker.
11 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen and our team were able to assist you with taking over the tracker seamlessly. Providing excellent customer service is our top priority, and it's fantastic to know we met your expectations.
Trackstar experiences overall
I have had Trackstar on my vehicles for many years, with no complaints and excellent service.
Looking to have another device fitted to a new vehicle, which is on order and awaiting a delivery date. This is currently being dealt with by Helen Fisher, her customer service and various information being first class to date.
I look forward to liaising with Helen further, once I have concrete dates
10 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the years and are thrilled to hear that you’ve had excellent service with Trackstar.
It's great to know that Helen has been providing you with first-class customer service during your recent experience. We are committed to ensuring that your next device installation goes smoothly, and we look forward to assisting you further.
Very helpful and polite
Very helpful and polite the young lady certainly knows what she was doing very pleased with her services
6 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team member helpful and polite. We take great pride in our staff's expertise and are glad to know that you were pleased with her services.
Antwoord van Trackstar
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us and found our installation process efficient and polite. Our team strives to provide the best service possible, and your feedback truly motivates us.
Emily was absolutely fantastic talked…
Emily was absolutely fantastic talked me through everything. Lovely pleasant young lady. It was a pleasure dealing with her.
5 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such fantastic service. She truly is a pleasure to work with, and we’re glad that she made your experience enjoyable.
I have had my motor home for over 3 years and learnt sooo much from Emily today.
I have had my motor home for over 3 years and never been able to find out who the tracker supplier is. I contacted Marquis and never had any help, today they even gave me a wrong number for you. Eventually got through and spoke to Emily, she was fantastic and noticed my email has been misspelt from day 1 and that is why I have never received any. She has now sent them all through and a certificate for my insures that I didn't know exsisted. Then she introduced me to the trackstar app. Thank you Emily, I want to adopt you. Kind regards Penny Williams.
3 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your fantastic 5-star review! We are delighted to hear about your experience with Emily. It’s wonderful to know she was able to assist you in resolving the issues you faced with your motor home tracker.
We truly appreciate your patience throughout the process, and we’re glad Emily could provide you with the information you needed, including the certificate for your insurance and the introduction to the Trackstar app. Your kind words mean a lot to us, and we will make sure to pass on your compliments to Emily!
Helen was absolutely great very helpful…
Helen was absolutely great very helpful and polite. Sorted out my problem,& got me up & running a very professional lady. A big thank you.
3 februari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Helen provided you with such great service. We take pride in our team's professionalism and dedication to helping our customers, and it's fantastic to know that we were able to sort out your problem promptly.
Your appreciation means a lot to us, and we will be sure to share your kind words with Helen.
Great support from Helen
Great support from Helen, dealt with my issue in a very professional manner, problem addressed to my satisfaction.
27 januari 2025
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your wonderful review! We’re delighted to hear that Helen provided you with great support and handled your issue professionally. Your satisfaction is our goal, and we’re glad to know that your problem was addressed to your satisfaction.
Antwoord van Trackstar
Thank you for your feedback! We’re glad we could assist you with fitting the tracker quickly. Your satisfaction is important to us !
Antwoord van Trackstar
Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful and reassuring. Your satisfaction is our top priority, and we look forward to continuing to support you in the future!
Professional outfit placed in my new…
Professional outfit placed in my new BMW. All good
10 december 2024
Antwoord van Trackstar
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our service and that you're satisfied with the installation in your new BMW.
Expensive / Poor Service
Expensive : plus very expensive annually .
Poor explanations from dealer ; no response from company via email.
Massive disappointment !
5 december 2024
Antwoord van Trackstar
Thank you for sharing your feedback. I sincerely apologize that your experience did not meet your expectations. I see that you reached out to our Support Inbox last night, and I will ensure that a team member contacts you this morning to address your concerns promptly.
It appears that the email address you used previously is not our official Support email, which is why you may not have received a response. However, in the emails you received upon setting up and activating your account, there is a 'Contact Us' section with the correct support details.
We appreciate your understanding and look forward to resolving this matter for you.
Customer experience from Emily
Emily Jones, the Senior Support Administrator was efficient, clear and empathetic with my case. The customer experience was excellent and I would thoroughly recommend
31 december 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Emily Jones, our Senior Support Administrator, provided you with efficient, clear, and empathetic assistance
Customer experience is our top priority, and it's rewarding to know we met your expectations.
Very competitive price.
Very competitive price with installation taking place when stated. The installation was carried out by a polite and friendly technician and all went well.
19 november 2024
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that you found our prices competitive and that the installation process met your expectations. Our team takes pride in providing friendly and professional service, so it's fantastic to know that our technician made a positive impression.
Very pleasant and helpful staff a…
Very pleasant and helpful staff a pleasure to deal with
13 december 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff pleasant and helpful. Providing excellent service is our top priority, and it's rewarding to know that we made your experience a positive one.
Helen is absolutely amazing and…
Helen is absolutely amazing and professional. Helped me so quickly with my questions!!!
16 december 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen was able to assist you quickly and professionally. Your satisfaction is our top priority.
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