Great customer service - managed to mess up my order for a McAlpine trapped gully x3. Emailed TradeHutDirect each time & they replied soon after to cancel & refund the order before it left their depo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from Trade Hut Direct from start to finish. I originally came across the company through B&Q, but decided to order directly from Trade Hut Direct as I urgently needed a bathroo... Toon meer
Bedrijf heeft geantwoord
An amazing range of products at sensible prices with free delivery. Easy to use website with friendly and helpful customer service from a real person. Now my first choice for tools and various technic... Toon meer
Bedrijf heeft geantwoord
The insect stick works however it slightly damaged in delivery so the box was stuck on the stick. It is very difficult to remove the cardboard box from the insect stick Trade Hut Direct contacted me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trade Hut Direct is much wider, much higher and much deeper than meets the eye. We began in the e-commerce world 15 years ago heavily involved in the tool, retail and tech sectors. Specialising in online shopping and marketplace optimisation we strive to give you a rich online journey as you browse our extensive range of products. We are proud to work alongside some of the biggest forward thinking brands as we look to offer the latest products as soon as they are released.
Contactgegevens
Verenigd Koninkrijk
- tradehutdirect.com
4,8
Uitstekend
120 reviews
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Great service and prices
5 oktober 2026
Antwoord van Trade Hut Direct
Hi Len,
Thank you for your 5-star review!
We're delighted to hear that you were happy with our service and competitive pricing.
Your kind words and positive feedback really mean a lot to us and are greatly appreciated by the whole team.
Thank you for choosing Trade Hut Direct. We look forward to serving you again in the future.
Kind Regards,
Trade Hut Direct
1st class service
1 oktober 2026
Antwoord van Trade Hut Direct
Hi Alan,
Thank you for the 5-star review.
We really appreciate you taking the time to leave your feedback and are delighted to hear you received first-class service.
Kind regards,
Trade Hut Direct
Stacy was great
Stacy was great , polite , professional and informative, would definitely use again and recommend
29 september 2026
Antwoord van Trade Hut Direct
Hi Sukhraj,
Thank you very much for your lovely review.
We’re really pleased to hear that Stacy was polite, professional and helpful throughout. We really appreciate your recommendation and your kind words.
Kind regards,
Trade Hut Direct
Antwoord van Trade Hut Direct
Hi Ian,
Thank you for the great review! We’re really pleased to hear you were happy with the fast service and competitive price.
We really appreciate your business and hope to see you again soon.
Kind regards,
Trade Hut Direct
Excellent service from Trade Hut Direct…
Excellent service from Trade Hut Direct from start to finish. I originally came across the company through B&Q, but decided to order directly from Trade Hut Direct as I urgently needed a bathroom part on a Friday for delivery the following day.
The website was easy to navigate, and before placing the order I called to confirm everything. I spoke with Stacey, who was absolutely brilliant — friendly, knowledgeable and very helpful, and gave me all the advice I needed. Thank you very much, Stacey!
I paid for next-day delivery and, despite being slightly apprehensive, the part arrived exactly when promised the following day. I genuinely cannot fault the service.
Fantastic company, excellent communication and very reliable delivery. Highly recommended, and well done to the whole team at Trade Hut Direct!
18 september 2026
Antwoord van Trade Hut Direct
Hi Vik,
Thank you so much for taking the time to leave such a detailed and lovely review.
We’re delighted to hear that everything went smoothly from start to finish and, most importantly, that the part arrived exactly when you needed it. We’ll also make sure your kind comments are passed on to Stacey — she’ll be really pleased to hear them!
Thank you again for choosing to order directly with Trade Hut Direct and for recommending us. We really appreciate your support and hope we can help you again in the future.
Kind regards,
Trade Hut Direct
Great customer service
Great customer service - managed to mess up my order for a McAlpine trapped gully x3. Emailed TradeHutDirect each time & they replied soon after to cancel & refund the order before it left their depot. They also were patient & understanding and left me feeling there are some lovely people out there - thank you! The correct part arrived the next day & exactly as stated. Pleasure doing business
24 september 2026
Review zonder uitnodiging
Antwoord van Trade Hut Direct
Hi Sally,
Thank you so much for your lovely review.
We’re really pleased we were able to help get the incorrect orders cancelled and refunded in time, and even happier to hear the correct McAlpine part arrived the next day as expected.
Thank you as well for your kind comments about our team — they genuinely mean a lot to us. It was a pleasure helping you, and we really appreciate your business.
Kind regards,
Trade Hut Direct
Delivered as promised with the goods as…
Delivered as promised with the goods as described
7 september 2026
Antwoord van Trade Hut Direct
Hi Ken,
Thank you very much for your 5-star review!
We're really pleased to hear that your order arrived as promised and that everything was as described.
We really appreciate you taking the time to leave us your feedback and hope to serve you again in the future.
Kind regards,
Trade Hut Direct
Delivered on time
4 september 2026
Antwoord van Trade Hut Direct
Thanks for the 5-star review, Mike! Great to hear your order arrived on time. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Trade Hut Direct
Antwoord van Trade Hut Direct
Thank you for the 5-star review! We're really pleased to hear your order arrived quickly and exactly as described. We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
Trade Hut Direct
Delivered air conditioning on time…
Delivered air conditioning on time during hot spell. Customer service very helpful when I spoke to them.
5 augustus 2026
Antwoord van Trade Hut Direct
Thank you for taking the time to leave us a review. We're pleased to hear your air conditioning unit arrived on time, especially during the hot weather, and that our customer service team was able to help when you contacted us.
We really appreciate your feedback and hope to serve you again in the future.
Kind regards,
Trade Hut Direct
Excellent quick fulfilment of my small order
Excellent quick fulfilment of my small order - so good to have a reliable supplier with a huge range of fixings and hardware
17 juli 2026
Antwoord van Trade Hut Direct
Thank you for the fantastic review! We're delighted to hear you were pleased with the quick fulfilment of your order and our range of fixings and hardware. It's great to know you can rely on us, and we really appreciate your support.
Kind regards,
Trade Hut Direct
Antwoord van Trade Hut Direct
Thank you for the great review, John! We're pleased to hear you found our website easy to use and that your order arrived quickly. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Trade Hut Direct
Great customer service
I ordered a portable aircon unit during the second heatwave. My order was processed efficiently and on time, and I received my order in 2 working days! Paul in customer service was extremely helpful with my many questions.
22 juni 2026
Antwoord van Trade Hut Direct
Thank you for the fantastic review, Kikie! We're delighted to hear your air conditioning unit arrived so quickly, especially during the heatwave. We'll be sure to pass your kind comments on to Paul — he'll be really pleased to hear them!
Thank you for choosing Trade Hut Direct, and we hope to welcome you back again soon.
Kind regards,
Trade Hut Direct
Delivered fast and on time from a…
Delivered fast and on time from a company that appears to offer very good quality and value for money. The company sells on a prime day platform, but it is cheaper to buy direct.
9 juni 2026
Antwoord van Trade Hut Direct
Thank you for the great review, Jason! We're really pleased to hear your order arrived quickly and on time, and that you found our products to offer great quality and value for money.
We also really appreciate you choosing to shop directly with us. Thank you for your support, and we hope to see you again soon!
Kind regards,
Trade Hut Direct
Fantastic
Easy to talk to, very easy to order from, great price & fantastic delivery, 1st Class service
16 juni 2026
Antwoord van Trade Hut Direct
Thank you for the fantastic review, Elaine! We're delighted to hear you found ordering with us easy and were pleased with the price, delivery and service you received.
We really appreciate your kind words and look forward to serving you again in the future!
Kind regards,
Trade Hut Direct
Excellent delivery setvice
12 juni 2026
Antwoord van Trade Hut Direct
Thank you for the great review! We're really pleased to hear you were happy with our delivery service. We appreciate your feedback and hope to serve you again soon!
Kind regards,
Trade Hut Direct
ordered an Evolution R255TBL+ table saw…
ordered an Evolution R255TBL+ table saw and was sent a completely different product. After providing photographs and evidence, the incorrect item was collected and I was advised that a replacement had been dispatched and that tracking details would follow.
After further delays, I was then informed that the replacement could not be supplied because the supplier's stock was incorrectly labelled. The order was ultimately refunded in full.
Whilst I received my money back, that is the bare minimum I would expect after being sent the wrong item. The process took weeks to resolve, the saw had been purchased as a birthday gift, and I was left having to start my search all over again.
The most frustrating aspect was being told that a replacement *had been dispatched*, only to later be told that the correct item could not be supplied at all.
A very disappointing experience from start to finish.
"Update: Following my review, the company contacted me directly, investigated the issue, provided a detailed explanation, and offered a £50 Amazon voucher as a goodwill gesture. The original experience was still poor, but I appreciate the way the complaint was ultimately handled."
I have changed my rating based on the customer service I received following my experience.
17 juni 2026
Review zonder uitnodiging
Antwoord van Trade Hut Direct
Good Morning,
Thank you for taking the time to share your feedback, and we're sorry to hear about the experience you've had.
We understand your frustration, particularly regarding the delays and the information provided about the replacement. This is certainly not the level of service we aim to provide.
We have requested some information to allow us to fully investigate the matter. If possible, could you please reply to our request with your email address so that we can review the case in more detail and discuss this with you directly?
Kind Regards,
Stacy
Trade Hut Direct
very easy transaction
26 mei 2026
Antwoord van Trade Hut Direct
Good Morning Martin,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the transaction easy and straightforward. Your feedback is greatly appreciated, and we hope to be of service to you again in the future.
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