They provided the wrong keepers but when I tried to call them they had no phone line to call, I filled in the CC form on their webpage but no response, I replied to the email they sent me previously... Toon meer
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Lees wat reviewers zeggen
goods not received. contacted after 11 days, no response. Opened paypal case after 13 days and order was cancelled within minutes of this. received a one line email stating cancelled, no explanation o... Toon meer
I ordered a backset lock from Tradelocks, as their prices were much lower than anywhere else. I was not disappointed, despite there being some negative reviews. It came within two days and was a per... Toon meer
Fantastic service and super products. Always deliver on time and it's a fast turn around from ordering to having a delivery. Thank you trade locks for all your hard work. Kind r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TradeLocks is a leading name when it comes to door hardware, security, domestic and auto locksmith tools. Brands include Fullex, Intelligent Hardware, Oro&Oro, UAP, Genuine Lishi, KeyDIY and many more. Buy your door hardware today!
Contactgegevens
UAP Ltd, Orbital 60, Dumers Ln, BL9 9UE, Bury, Verenigd Koninkrijk
- 0161 796 7268
- info@tradelocks.co.uk
- tradelocks.co.uk
3,5
Gemiddeld
149 reviews
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Good value locks
Good value locks, but it would be good to improve some customer service and online website for better ordering experience.
4 november 2021
Antwoord van TradeLocks
Thank you for sharing your experience with us Vikas. We really appreciate you taking the time to share your rating with us. Your feedback helps us do better. We look forward to seeing you again soon.
Antwoord van TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you were sent the incorrect item in the first instance. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
For being state side with an order
For being state side with an order, it was quick and painless. Only one hic cup, the tracking information did not update. But I reached out to customer service and they squared me away on the details.
2 november 2021
Antwoord van TradeLocks
Thank you for sharing your experience with us Bryan. We really appreciate you taking the time to share your rating with us. We are glad this issue was quickly resolved. We look forward to seeing you again soon.
First class customer service
27 oktober 2021
Antwoord van TradeLocks
Thank you for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Excellent fast dispatch and delivery
24 oktober 2021
Antwoord van TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Great service from Tradelocks
Great service from Tradelocks, only marred by poor courier experience (second time in a row I have been missing advised of delivery)!
19 oktober 2021
Antwoord van TradeLocks
Thank you for your kind words and valuable feedback. We have passed on your comments regarding delivery and will look into how we can make our delivery service better. All the best, Team TradeLocks.
Zoe was excellent and patient
Zoe was excellent and patient. Organised the correct parts at a good price which were attempted delivery two days later by DPD. Unfortunately we were out so re scheduled for two days later. Fitted door handle and now house secure!
16 oktober 2021
Antwoord van TradeLocks
Thankyou for sharing your experience with us Martin. We really appreciate you taking the time to share your rating with us. We are glad our team were able to fulfil your needs. We look forward to seeing you again soon.
great service...excellent customer…
great service...excellent customer service....fast postage
11 oktober 2021
Antwoord van TradeLocks
Thankyou for sharing your experience with us Mr Austin. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Antwoord van TradeLocks
Thanks Wyn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Antwoord van TradeLocks
Thank you for sharing your experience with us Bob. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
5⭐ Service And Fast Postage
To Be Fair Was Worried By Some Of The Reviews,But We Gave These Guys A Chance,And I'm Glad We Did. Had A Problem With Delivery,But They Phoned Us Back And Our Order Was With Us The Very Next Day! Ordered From These Again A Few Days Later And Had No Problems At All,Fast Postage And Customer Service ⭐⭐⭐⭐⭐
1 oktober 2021
Review zonder uitnodiging
Antwoord van TradeLocks
Thank you for sharing your experience with us Melly. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Good if all Ok, dreadful service if problems
I hardly ever leave reviews but felt so strongly I am now. If all goes well, they deliver promptly and accurately, which is minimum I'd expect, so that's as far as the good part goes.
If you have a problem:
1) If you return an item they charge a 'restocking fee', never had that from any other online retailer, I'm not even sure if that's legal under UK distance selling regulations
2) Failed lock after 6 months light use, had to call a locksmith at far times the cost of the lock to fix it, Tradelocks response 'For us to look into any kind of credit/refund, please can you send me a locksmith report explaining the actual issues they found before breaking the lock please? This would need to be on Letter headed paper from the locksmith company you used and including their contact details.' So you want that despite being sent photos of broken lock under £20? Letter headed paper, is that still a thing? Fob off to avoid refund. So I'll find another supplier in future.
25 september 2021
Review zonder uitnodiging
Excellent service in the end
Excellent service in the end.
Some sales staff might do with a bit of customer service training and the delivery service they use (dpd I think) could do better.
24 september 2021
Antwoord van TradeLocks
Hi Greg, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Quick and easy ordering.
Quick and easy ordering via the website. Delivery was prompt with good communication on the progress of the order.
16 september 2021
Antwoord van TradeLocks
Thank you for your review Will. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Practically the only place on the…
Practically the only place on the internet that had the lock size I required.
16 september 2021
Antwoord van TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Were glad we could help! Look forward to seeing you again soon.
Tradelocks first class no fuss.
I’ve used Tradelocks on several occasions now for my Maintenance and Repair business and can’t fault them in any way. Easy to use ordering system and quick delivery, especially to the Highlands where we are based. First class.
9 september 2021
Antwoord van TradeLocks
Thank you for your review Robert. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Happy with the product
Happy with the product - the unit didn't quite measure up but managed to fit it to the door.
9 september 2021
Antwoord van TradeLocks
HI Sarah, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Many thanks to tradelocks for taking the time to reply to review. I just want to add:- Good service & business practice always deserve good reviews, My original comments were well deserved !"
This was the first time I have used Trade locks, their key blank prices are the best I could find online and the delivery time was excellent. I have no hesitation in recommending this seller & will be using them again in the future.
8 september 2021
Antwoord van TradeLocks
Thank you for sharing your experience with us Alan. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Well my parcel of as damaged and…
Well my parcel of as damaged and content L st. They said they had re-sent my order but I have never received it.
23 augustus 2021
Antwoord van TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
Complete waisting time selling night…
Complete waisting time selling night vision lishi sending simply lishi not even night and argument latter is good quality
17 augustus 2021
Antwoord van TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
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