Travel Associates New Zealand Reviews 

Tanya give us excellent and personal service for our recent trip. She provided knowledgeable, efficient and helpful advice which enabled us to relax and enjoy the whole process from initial enquiry to return to NZ with our sanity intact.

The three separate places of accommodation that Jane chose for us were all pretty much perfect for our requirements. We couldn't have expected any more from our flights nor car rental either.

There have been ongoing issues since 2020 about our flights to India - covid forced repeated postponement, and then in Nov 2022 my daughter's health led to the cancellation of her trip at the last minute. Polly was very helpful throughout, working with us on the changes to dates, and obtaining a credit for unused tickets from SIA. Always attentive via emails and phone calls. Very very satisfactory service and care...Thank you Polly!

We had a cancelled river cruise midway through our holiday to the US Natasha & Michael worked on a plan b & had it all sorted the same day New cruise Flights and accommodation booked

Tanya was exceptional from the booking process, answering any questions I had, super fast at responding, & very onto it when it came to flight delays/cancellation. She went above & beyond. Everything was so easy, I won’t hesitate to book with her again in the future!

I just thought I would take the time to write a review in regards to the absolutely amazing support both myself and my brother received from the lovely Rindie

Late last year both myself and my brother sought help from Rindie in booking flights to go and visit family in the UK.
As my brother is a nervous flyer we had quite a few request such as window seats, short layovers where possible and affordability and Rindie was very understanding of our needs and provided us with a couple of options to choose from which suited us best.

By taking a warm, empathetic and genuine approach to helping us- Rindie really helped in easing the stressful process and also in helping my brother feel more confident and less anxious on our journey.

On our flight home- we unfortunately ran into a flight delay due to a minor technical issue on our airline. At first we were very stressed out to hear this as it meant we would miss our layover but to my surprise we received a message from Rindie to check we were both okay and to ensure
Us that our airline would take care of us and ensure we are looked after and provided for in terms of a hotel and food.

Getting this message from Rindie was the icing on the cake because it made a very upsetting and stressful experience a calm and collected one which is amazing.

I have never met someone so kind and dedicated to their role as Rindie before, but I am so glad we sought help from her and definately will do so in the future.

To travel associates New Zealand - thank you so much for hiring Rindie - you’ve made an awesome choice there.

And to Rindie- thanks once again for all your help and support. You truly are AMAZING- never forget that

Tanya Chaffey came highly recommended and boy does she deliver. I approached her with a very last minute booking 8weeks out! Sent her a list of destinations and dates and she whipped up an in depth itinerary of places, hotels and flights in 3 countries and 8 destinations within literal hours of me emailing her, Tanya is so lovely to deal with, very prompt on communication and she knows hers stuff, she took all of the stress out of the pre planning especially last minute.
We will definitely be using Tanya again.

This was my first experience using a travel agent as I normally book everything myself and Michael Cory-Toussaint was fantastic. I was worried about my first time travelling since Covid but working with him made booking everything hassle-free and travelling was so much less stressful because of it. Michael's customer service was brilliant and he went above and beyond at every stage, from calling the airlines to make sure that the way my name was written on the ticket would be ok (I've always had issues at check in with the way my name is written on my passport) to checking in with me when I was at the airport. I had a really great experience and would 100% use Michael to help me book future vacations.

Using Rindie Voldchenk for years. Always trying to go out of her way to help. Best service all the time. Thanks

We used Tanya Chaffey, she listened to exactly what I wanted and made the whole process so easy. She checked in from time to time to see if I needed help with anything and with any changes. She updated us on our itinerary before we left so at all times we knew what was happening. This ,made our overseas trip a pleasant experience while traveling.

Megan Elliott was such an incredible help. From our first in shop inquiries to flight delays and changes, she supported us through it all. Travelling as a family of six can be very daunting specially post Covid travelling changes. I am so grateful for the information and help Megan provided. What a great team. Thanks

Well experienced consultant who keeps you in the loop

Kelly at the Merivale branch is a very helpful, efficient travel agent and always gives wonderful service. Highly recommended.

Tanya Chaffey has provided me with travel advice and bookings for several years now. She's always impressive in her full service approach, putting packages together that exactly hit the mark of what I require and providing excellent advice along the way.

Jane from Chaffey & Turner in Tauranga was hugely helpful in planning my 3-month trip to Europe. Her enthusiasm for travel is infectious and she took time to understand exactly what I wanted from my experience. All of the arrangements she prepared for me went off without a hitch, and I also really appreciated that she maintained contact to check if everything was going ok. I couldn't recommend her highly enough to anyone planning travel and I would definitely work with her again for my next overseas trip.

As usual Jane is efficient and pleasant to deal with, effortless and easy to sort 😊

Extremely knowledgeable/fast response time/great at solving problems.....always a pleasure to work with. Feels as if they are on "my side" when dealing with hotels/airlines/cruise companies

Tanya was amazing to deal with, super knowledgeable and made our trip so stress free. Thanks heaps, highly recommend her service. Nikki and Chris.