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The Travel Group Reviews 

276
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Kiaran has been a pleasure to work with. He was warm, responsive and helpful in finding flight options that suited my schedule, and explained the fare conditions clearly. Thank you for making the arra... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just back from Folkstone Kent ,fantastic holiday . Our coach driver Rob was a star. Very helpful, always cheerful, willing to help. Kept us informed throughout our holidays always on time when w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Samkelo has been doing the amazing work, her customer service excellence, timeous, professional, efficient. her critical thinking skills and solution driven approach, her attention to detail and acume... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would like to recognize Michelle for her outstanding support and dedication. She consistently goes above and beyond to help us and always makes time to assist when needed. Her contribution is truly... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau
  2. Business to Business-service

Geschreven door het bedrijf

✈️ Business Travel Specialists. At The Travel Group, we don’t do cookie-cutter. We do custom-crafted corporate travel that fits your business like a tailored suit: sharp, smart, and built to move with you. Every client gets their own bespoke corporate travel management solution because no two businesses are the same, and we think your travel service should reflect that. 🌍 From pricing to preferences, flights to fine details, we’ve got you covered with service that flexes around your needs. We're not just here to book trips, we're here to elevate your travel game and keep your people moving like pros. 💼 Ready to experience business travel with a twist of fresh? Join us on a journey where service has no ceiling, and your success is our destination.

Our Service & Savings Guarantee

If we don't hit the mark, we pay you!

That’s right, we don’t just talk the talk. We back it up with a bold promise: 🛎️ Not happy with our service? Simple, don’t pay for it. 💸 If we can’t save you on your current travel spend, We will pay you £500.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

276 reviews

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4,9

Alle reviews

(276)

112 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Always receive great support and advice…

Always receive great support and advice from Kiaran.

28 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Great support and advice, exactly the kind of baggage we’re always happy to add to your trip! ✈️😄

Thanks for the lovely feedback. We’re delighted our team keeps your business travel running smoothly and helps you stay one step ahead of the departure board! 🌍🙌

Beoordeeld met 5 van de 5 sterren

Our TTG team are amazing

Our TTG team are amazing - they respond swiftly to our requests, which often come in with short turn around times. They quickly understood our requirements and travel profiles and are eager to ensure that the service they are offering meets our needs and expectations. A huge thumbs up for Stacy and Kiaran - absolute stars!

28 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Henrietta!

We just added this review to our ‘Reasons We Love Our Job’ list—right at the top! 🎉 THANK YOU!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

10/10 for complex travel plans assistance

Kiaran was recently super helpful with some complex, multi destination, multi person trip planning off the regular tourist path. He responded quickly and delivered the options the same day so that we could look at making decisions that worked for us as a business.
He is an experienced travel consultant who understood the brief and knows the company and the senior management requirements.

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Karen

Your review is the customer service equivalent of a standing ovation. 👏 THANK YOU!
We'll be sure to pass the great feedback through to Kiaran!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

My experience with The Travel Group

I have been helped by Bianca Fivaz and she has lifted Mount Everest off my shoulders. She has been easily accessible, she has been on top of all arrangements and any changes that happen, and she has been my light at the end of the tunnel. I have worked with many people but none as pleasant as Bianca at The Travel Group.

28 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Dear Abigail

Your review is like the last slice of cake—pure joy! 🎂 THANK YOU! We will be sure to pass on the wonderful feedback to Bianca!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

The Travel Group manage our travel…

The Travel Group manage our travel efficiently and effectively. Kiaran and Stacy are a pleasure to deal with.

24 januari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hi Rachel

Your review is so good, we might just put it on a billboard! 🏙️ THANK YOU! Will be sure to pass on your feedback to Kiaran & Stacy :)

Best regards
Team TG

Beoordeeld met 4 van de 5 sterren

Easy and prompt with replies

Easy and prompt with replies and quotes. Good communication.

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Short, sweet, and music to our ears! 🎶💬
"Easy, prompt, and good communication" is exactly the vibe we aim for – like the espresso shot of corporate travel service ⚡☕.

Thanks for taking the time to share your experience – we’ll keep those fast replies and smooth quotes coming your way. ✈️💼

With appreciation and inbox-friendly speed,
The Travel Group Team 🚀💙

Beoordeeld met 5 van de 5 sterren

No Moon, just stars!

I was assisted in a timely manner. the consultants were quite patient and understanding with our impromptu requests for changes and additions to the travel arrangements.
I could go on and on about the fantastic service but It wouldn't change the shape of the moon, which is why I'm giving Mr. Schoeman the 5 stars! Get it? Tough crowd.

26 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Lesego

This review is officially our new love language. 💕 We appreciate you more than WiFi on a long flight! We will make sure Riaan receives your fabulous feedback!

Best regards
Team TG :)

Beoordeeld met 5 van de 5 sterren

My meeting with Amanda was well…

My meeting with Amanda was well informative. I believe that we can work well together.

27 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Kanyisa

Your review is like finding a 20 Rand note in your pocket—unexpected and totally amazing! 💰 THANK YOU! We will be sure to pass on your great feedback to Amanda!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Response time was excellent

Response time was excellent. Problems were dealt with in a logical and systematic manner.

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Janet

Wow, thank you for the glowing review! We’re blushing like a tomato on a sunny day! 🌞 We’re thrilled you had a fantastic experience, and we’re ready to keep delivering service that’s as awesome as a puppy in a bowtie! We will be sure to pass on the awesome feedback to Charmaine!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Proper Old School Genuine Service

Glad to have Charmaine on board and spearheading the travels, absolute gem, star and stunner to deal with

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Colin

This review is getting an honorary spot in our ‘Hall of Awesomeness.’ 🏅 You’re the best!
We will be sure to pass on the amazing feedback to Charmaine!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Charmaine is amazing.

Charmaine is a travel agent that will go out of her way to assist. I had the annual Mining Indaba in Cape Town this year. It is always chaos with arrangements and people extending their stays or cancellations last minute. Charmaine was there for me every step of the way, on e-mail, WhatsApp and calls throughout that whole week and then months leading up the Indaba. I woudl have had sleepless nights without her.

3 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hi Verna

Your review just got upgraded to ‘legendary status.’ 🏆 Thanks for making our day!
We will certainly pass your amazing feedback on to Charmaine!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Employee of the year....

Hi

Charmaine Lucas is the best travel agent have worked with at The Travel Group. Always friendly and ready to help no matter the situation. Turn around times are accurate and quick. I have been dealing with Charmaine for a few years so the experience is over all.

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hi Charlene

We were already having a good day, but this review just turned it into a legendary one! 🚀 THANK YOU! We will make sure your amazing feedback reaches Charmaine!

Best regards
Team TG :)

Beoordeeld met 5 van de 5 sterren

Kiaran is very helpful and responsive…

Kiaran is very helpful and responsive with excellent customer service

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Theo

Your review just gave us the same thrill as skipping a rock perfectly across the water. 🌊 THANK YOU! We will most certainly pass your amazing feedback on to Kiaran!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Kiaran was extremely helpful

Kiaran was extremely helpful, proactive, and went out of his way to ensure that my needs were met without delay. 5/5 experience.

3 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Maui

If this review were a sound, it’d be a mic drop. 🎤🔥 Nailed it—thank you! We will be sure to pass this fabulous email on to Kiaran!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Consistently Excellent

I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Charmaine.
Her dedication to ensuring a seamless and enjoyable travel experience has consistently exceeded my expectations.
From the moment I began planning my trips, Charmaine has been incredibly attentive and proactive.

She goes above and beyond to ensure every detail is meticulously arranged, and her commitment to checking in on my well-being, regardless of the time, is truly commendable.

Her unwavering support and genuine concern for my comfort and satisfaction have made every journey a memorable one.
Charmaine's professionalism, expertise, and personalized approach set her apart in the industry. She is a true asset to your team.

Thanks,
Nico Immersive

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Hello Nico

This review deserves a standing ovation, a slow clap, AND a confetti shower. 🎉 THANK YOU!
We will be sure to pass on this incredible feedback to Charmaine!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Charmaine is the best

Charmaine is the best, quick to reply to request and where we have a problem she will always see where she can help. Love working with her!

24 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Dear Michelle

You just filled our ‘Bucket of Happiness’ to the brim. 🪣💛 Thanks for the love!
We will certainly pass this wonderful feedback on to Charmaine!

Best regards
Team TG!

Beoordeeld met 5 van de 5 sterren

Melody is great!

Melody is very friendly and always helpful. She provides a great service and excellent support during system glitches. Melody is definitely my go-to person at Travel Group.

25 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Dear Elani

If this review were a dance move, it’d be the moonwalk—smooth, iconic, and impossible to ignore! 🕺 Thanks a ton! We will most certainly pass your fantastic feedback on to Melody!!

Best regards
Team TG :)

Beoordeeld met 5 van de 5 sterren

excellent services

excellent services, very customer centric

5 februari 2025
Review zonder uitnodiging
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Antwoord van The Travel Group

Dear Michalis

We’d write you a thank-you song, but our singing is questionable. 🎤 So just know we’re super grateful! We will be sure to pass on your super feedback to Kiaran!

Best regards
Team TG

Beoordeeld met 5 van de 5 sterren

Great focused customer service

The Travel Group is very focused on customer service, and puts in the extra time to manage accounts with a personal touch. Requests are handled timeously, and invoices and confirmations are extended as soon as approval is given.

17 februari 2025
Review zonder uitnodiging
Logo The Travel Group

Antwoord van The Travel Group

Thank you for the fantastic feedback! ✈️ We believe corporate travel should come with first-class service, even when the seat doesn’t! 😄

From quick turnarounds and prompt confirmations to keeping the paperwork flying in the right direction, we’re delighted our personal approach is making a difference. Here’s to many more smooth journeys ahead! 🌍🙌

Beoordeeld met 5 van de 5 sterren

Flight cancelled at 7am

Flight cancelled at 7am, Kiaran on the case by 7:30. All sorted and alternative flights arranged by 8:30. Now that what I call service. Thanks again.

21 februari 2025
Review zonder uitnodiging
Logo The Travel Group

Antwoord van The Travel Group

Hello Ian

We were already excited about today, but now we’re really doing a happy dance! 💃🕺 Thanks a ton! We will be sure to pass on this amazing feedback to Kiaran.

Best regards
Team TG

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