Trendaura Reviews 

I ORDERED A JACKET£49.50 THEY SENT THE WRONG COLOUR AND I WANT TO SEND IT BACK. I HAVE ASKED FOR THE RETURN ADDRESS A FEW TIMES, PLEASE SEND ME THE CORRECT ADDRESS SO THAT I CAN RETURN AND HAVE MY MONEY BACK.
Mrs Marjorie McKenna
30, Bentfield Drive. Prestwick. Ayrshire

AVOID THIS SITE TERRIBLE CUSTOMER SERVICE Would give it a zero if I could a disgrace, got trousers for my hubby wish I hadn’t oh they arrived ok but try getting a refund …..nope didn’t reply to numerous emails total absolute crap of a company

An appalling company to deal with. I ordered a brand "Charles", size L, merino wool cardigan on 14th May. According to their shipping details, this order should have been processed within three business days. With no communication after two weeks, I emailed to query the delay. Getting no explanation, I asked for a full refund. They then claimed it had been despatched, so no refund was possible. When I asked for tracking details, after further delay some pretence of despatch details was added to the order page on the website, but nothing from any courier.
I raised a dispute with Paypal. On 20th June, a few days before the deadline for their response to Paypal, I received a package containing a cardigan. Not merino wool, smaller than size L, and with all the usual labels giving brand, fabric and care instructions snipped out. Paypal refused my refund request because they had been given some evidence of a delivery.

Wish I’d read the reviews first! Ordered three weeks ago and the tracking hasn’t moved since day one. Customer service, when they eventually reply just say the item is in transit and it’s the courier that hasn’t updated the tracking. At this point I’m just not convinced the item has been despatched at all. Avoid like the plague!

I ordered a trouser suit on April 29. I read the reviews after wards! So I was astonished when it turned up on May 19. It was a strange yellowish beige colour and so huge it reminded me of coco from the circus. Dreadful quality and limp. The carrier name was Yunexpress the address under the receipt was Albuquerque USA I returned it to LondonE145HU on 3 June tracked!

Further to my review of the 16th May, I was very surprised to see that on the 26th May I was reimbursed in full by TrendAura. There has been no correspondence to explain their change of heart so I assume it was only because of my bad review. I have been lucky this time, but my advice remains the same.

I placed my order for a blazer 4 weeks ago! Nothing has arrived yet. Also when I purchased my item, it managed to place an order for a small size blazer too. Which means I have paid for 2 items. Also I have discovered that should I return 1 item, I won't receive a full refund on it. This company needs investigation by trading standards! Which i will now be pursuing

I placed my order on 30th March; it still has not arrived. I have emailed the company several times and get the same automated reply, and I don't reply
I spent £100 and wish I had read the reviews before placing this order. I am still seeking a refund for the failed order.
TBH I would not rate this company and service with a 1 star - 0 star
Hello,

Thank you for your message.

Rest assured, your file has been forwarded to the relevant department so they can begin the necessary procedures to process your request.

We will get back to you as soon as we have more information from them.

Thank you for your patience and please do not hesitate to contact us if you have any further questions.

Dreadful experience

I placed an order on 27/02/26 which I still have not received as of today 14/04/26. I have sent many emails asking for information regarding the order and all I get is a response asking for my patience. I think I have been patient enough after six weeks and I have asked for a refund. They say that they will enquire but nothing happens. I should have read TrendAura reviews first!

The clothes arrived on 20th March, a month after the order was sent. The quality of the items are poor and some of them are see through. I have been trying to get in touch for a refund and with no luck. Avoid at all costs.

Stay away. I ordered a dress £128.00. I didn’t like the dress and asked to return the dress I was told I could have a 30% refund. I declined and haven’t heard a thing since.

I did not receive my order. It was delivered to a block of flats and I live in a house on the street. I am going round in circles with this. They have asked me to contact the courier. I said it is not my responsibility to chase the courier and quoted the Consumer Rights Act 2015. They are asking for proof I did not receive the package. You could not make it up.
I wish I had read the reviews before ordering.
Terrible company.

Terrible company. Do not order from them! Poor customer service. Items do not match the quality shown on the website. They do not resolve issues when contacted.

Ordered what looked like an elegant wide leg jumpsuit. Item finally arrived and is definitely NOT as represented in the photo. Not elegant, not wide legged, clingy and poor representation of the image used. Lesson learned. Do not buy from this site.

this is a scam company from china do not buy from them
you have been warned, they dont say they are in china
things take weeks to show up if at all.

I ordered a dress from this company . It took approximately 3 weeks to arrive. It was nothing like the picture on the web and fabric was awful . Emailed and eventually got a reply after 3 days saying they would refund 40%.

Hmm no I want a full refund and you can have the dress . I will now contact Amex to see what I can proceed .

ordered a leather coat nearly three weeks ago nothing arrived no response to e mails or messeages do not buy from this company its a scam

Company sold cork sandals but when they arrived, they weren't cork as described and depicted but 100% very cheap plastic. Don't buy from this company

I ordered a top for my partner weeks ago. It eventually arrived in the wrong size and the quality was poor. I eventually gotvan offer to choose something of a hgher quality, gift the top to save return costs and i would get a 40% discount. There was nothing of a higher quality i wanted but there was a nice looking pair of shoes for the same price. The Customer ServicecManager, Leia, interevened to say she would order shoes for me and also r3fund for the top as a gesture of goodwill. I accepted but nothing has happened and i am sick of chasing ... only shop with this lot if you want to lose your money .... i am prepared to take this further though if it remains unresolved as hate this kind of scam.