Trendiesty Reviews 86

Antwoord van Trendiesty

6 uur geleden geüpdatet

Dear Reviewer,

We are deeply saddened to share that Ellen, the original account holder, was one of our most cherished customers, and we were heartbroken to learn of her passing. Our sincere condolences go out to her family and loved ones.

However, we must address this review with full transparency. The return requests and communications were not made by Ellen herself, but by a third party who contacted us claiming access to her email, phone, and her credit card. When we inquired about the reason for returning items that Ellen had genuinely loved upon delivery, we were informed of her passing, yet the requests continued, seeking refunds to her original payment method.

Given the sensitive and legally complex nature of this situation, including the unauthorized use of a deceased person's account and identity, we were unable to process these returns through standard channels. Any refund or return related to the estate of a deceased customer must be handled through the proper legal and estate process, including verification by an authorized executor or attorney.

As a friend, you do not have the legal right to request refunds and collect money on a credit card that was not issued to you and accessed without authorization. This constitutes unauthorized use of another person's financial identity, which is a serious legal matter.

Furthermore, filing a false and misleading public review to damage our reputation while being the unauthorized party behind these requests only compounds the legal exposure you face. We will not tolerate attempts to harm our business image through false accusations.

We will be reporting this matter to the relevant legal authorities, as using a deceased person's identity to claim refunds raises serious legal and ethical concerns.

We deeply valued Ellen as a customer and hold her memory with great respect.


Update:
We must be transparent about what raised serious concerns on our end. When return requests were submitted, it was not Ellen contacting us, it was a friend who had access to her emails, phone, and sensitive personal information. What alerted us was precisely this: how could a friend have access to all of Ellen's private accounts, request returns on delivered items she had loved, and have the refund issued back to her credit card, a card that would then be accessible via ATM withdrawal?

We want to be clear, we are not suggesting bad faith without reason. But from a legal and ethical standpoint, we simply cannot process a refund to a deceased person's payment method at the request of a third party who is not a legally authorized executor or estate representative. This is not us making excuses; this is the law.

Any refund or return related to Ellen's estate must go through a legally authorized executor or attorney, with proper documentation such as a death certificate and proof of legal authority.

This matter is now being handled through our legal team. We have also reported the situation to the relevant authorities, as unauthorized use of a deceased person's identity and financial accounts is a serious legal offense.

We deeply valued Ellen and will always remember her fondly.

Warm regards,

Antwoord van Trendiesty

7 apr 2026

Hi Julie,

Please check your spam folder; your order updates, plus our responses to your previous email about order status, have landed there.

The emails were from customerservice@trendiesty.com.

We have received your email requesting order updates about your order and have responded with the latest info and details.

My regards!

Antwoord van Trendiesty

3 apr 2026

Hi Carla, thank you for your feedback.

Our sincere apologies for the inconvenience caused.

The refund couldn't be issued if the tracking for return is not received by our local team via Email. Please note that the refund is issued automatically within 48/72 hours after the tracking number is confirmed as delivered. Then it will depend on your bank's processing time for the availability of the funds, but sometimes the system lags, and the tracking isn't synchronized accordingly, especially for postal services like USPS tracking.

No worries at all, you can just email us at customerservice@trendiesty.com with your order number and tracking number, and we’ll resolve the case promptly.

Your patience and understanding are greatly appreciated.

Antwoord van Trendiesty

27 mrt 2026

Hi,
Merci pour votre retour. Le modèle que vous avez reçu est bien fabriqué en cuir suédé de vache véritable, et non en matière synthétique.

Pour ce prix, nous proposons une qualité accessible, et nous avons aussi des gammes supérieures à un tarif plus élevé pour un rendu plus luxueux.

Les délais de préparation (3-5 jours ouvrés) et livraison (7-14 jours selon douanes) sont clairement indiqués avant achat, donc vous saviez à quoi vous attendre.

Nos clients adorent généralement ce qu'ils reçoivent, et ce n'est pas notre intention de décevoir, mais pas de souci, merci pour votre retour.

Antwoord van Trendiesty

27 mrt 2026

Hi Dilfuza ,

It's frustrating when reviews include misleading details, especially after our extensive support. We regret your experience, but let's clarify the facts for future customers. Your claims don't match our records:

Tracking provided: Order updates and Tracking number emailed (check inbox/spam).

The wrong address delivery was a local carrier error. We provided proof, you said it wasn't your home, so we sent a free replacement promptly, delivered on time.

Days after receipt (not immediately), you requested a return for a "broken" zipper. We asked for photos of the bag and all items. You'd clearly used it, and the lock was damaged. Returns require everything intact with accessories.

You said you couldn't find the broken lock anymore. We offered a replacement lock. Then you wanted a specific key lock, not the same one that comes with the bag style. We sent two with keys.

After receiving them, you started badmouthing us with false claims like no tracking or refusing refunds.

We go above and beyond (free replacements, extras) for some cases, but some customers abuse it. Most love our quality and service.

It's very unfortunate that some customers stay silent when happy, but when there's an issue, they start offending and spreading false info just to strengthen their point and hurt businesses. A trustworthy person looks at facts, not fabrications.

Thank you.

Antwoord van Trendiesty

27 mrt 2026

Hi,
It's disappointing that you're posting what seem like inaccuracies here, especially since our private chats tell a different story. You ordered the bag, we fulfilled it, and sent the tracking number. After no updates, we investigated and found it likely lost in transit (which can happen).

We offered a replacement (but in gold hardware instead of silver) or a full refund; you asked to hold shipping until we sourced silver hardware. When it was out of stock, we refunded you fully within 48 hours of your confirmation, no case needed.

This is your second or third review with similar claims, despite our multiple solutions, discounts, and compensation offers, which you declined for cancellation. The refund was processed promptly. We aim to satisfy every customer, but false accusations like "fraud" aren't fair.

Antwoord van Trendiesty

2 feb 2026

Hi Janson!

8 bags in?? You’re officially family now! 😄 Seriously, your love for our leather and hardware keeps us going, thrilled you keep coming back for more. Thank you! ❤️

Much love,

Antwoord van Trendiesty

2 feb 2026

Hi there!

Love that you're getting compliments everywhere, that finish really does scream quality!
I'm truly sorry about the long delivery, though we've switched carriers multiple times, but the same hiccups pop up. Out of 100 parcels, about 10 hit delays or even get lost sometimes. No worries at all, a replacement or full refund is automatically offered whenever this happens.

Thanks for sticking with us! ❤️

Antwoord van Trendiesty

2 feb 2026

Hi Doreen!
Your second bag and counting, welcome to the addiction! 😍 Those quality bags letting you chase trends without breaking the bank? That's our whole vibe. Burgundy is gorgeous right now, and love hearing the straps are perfect lengths!

About that front compartment, we hear you and are tweaking the latch tension on the next batch so it stays snug. Thanks for the honest feedback, it makes us better!

Can't wait to make your third one epic! ❤️

Antwoord van Trendiesty

2 feb 2026

Hi Robyn!
Spot on about the quality matching genuine, super close! That smell? Totally normal from longer shipping days (real leather breathes, so a little fermentation happens). It'll fade completely after just a few hours in fresh air.

Our leather is carefully treated to remove imperfections and smells, so you're all good! 😊

Thank you for your support and love <3

Antwoord van Trendiesty

2 feb 2026

Hi Michelle!
Thrilled you love the quality and that comfy shoulder fit! Perfect packaging and worth the wait, right? So glad you're satisfied! 😊❤️

Cheers,