This service is dreadful
This service is dreadful. That’s the only way I can describe. My granddaughter attends Sandwell Academy and since the school resumed on the 3rd of September she has experienced nothing but stress and the possibility of being kicked off the bus because of her ticket initially expiring even though her mother paid the deposit for an annual ticket and it has since expired. My daughter has tried on countless occasions to contact the office and find out what the problem is only to receive the same message each time that the Voicemail box is full and can receive no more messages. My daughter is also sent emails expressing her concern and there has been no response. I travelled up from London yesterday afternoon and had to take my granddaughter to school this morning as she had no other way of getting there. I have just returned from collecting her for the same reason. I know she is not the only one experiencing these difficulties and there is no way of making any contact with anyone to find out what the issues are. This is not a cheap service financially however the way these children are being treated is diabolical and cannot continue. My daughter is in the process of discussing these issues with other parents in order to raise and escalate these issues with the School in the first instance as there appears to be no other way of reaching any kind of resolution.