Hi so today we went to the Lake District and honestly it was absolutely beautiful. We started off going on the coach then it took us to the steam train ride which then we got off and headed to the boa... Toon meer
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Lake District- 6th August It is not the first time when I booked a trip with Trips and Tours UK, and like last time was an amazing experience, professionally service and comfort for travels! Samay... Toon meer
I recently went on a Cornwall tour with Trips and tours and we had such a fantastic time! The trip was so well organised from start to finish which made the whole experience stress free and we made so... Toon meer
Bedrijf heeft geantwoord
I always love travelling with Aliya and Sabah. I’ve been travelling with them, for years and they have never disappoint. The trips are always so well organised. We are regularly updated with the iti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Trips and Tours UK, your gateway to fun and adventure across the UK and Europe! Dive into exciting day trips and unforgettable nights with our expertly curated tours. From sun-soaked beach outings and exhilarating funfair rides to the enchanting world of Disneyland, we have it all. Join our happy travelers and let us make your next journey a blast! Visit our website to explore and book your next fun-filled adventure today!
Contactgegevens
Bentley Lane Industrial Estate, Bentley Ln,, WS2 8TL, Walsall, Verenigd Koninkrijk
- +447576523293
- Info@tripsandtours.uk
- tripsandtours.uk
4,7
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285 reviews
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Cornwall trip
I took part in the Cornwall tour between 25th and 27th August 2024 and it wasn’t as expected (the places we visited were really nice though). Definitely not worth the price we paid. Also, the advert was very misleading and it was not made clear that the hotel will be between one and two hours away from the main attractions. This is not something that you would think about when booking a trip, so I didn’t ask before joining. When I told them about my disappointment with this the response I got was “you were welcome to ask any questions before the trip”. Day 2 we spent 4 hours in total on the coach between 10am and 8:30pm.
Also, no regard was given to people from different cultures which was very disappointing. I invited my friend from Italy to take part in this tour and we were very excited about it, but at the end of the trip we were both very disappointed. She specifically came to Birmingham for this tour. I also invited my cousin and her daughter from Wales to join us. I shared this trip with other friends of mine but they couldn’t come and to be honest I am glad the didn’t. On Day 1 they only played Asian music assuming that everyone is happy with this. And it was very very loud. Imagine 6/7 hours on the coach like this with loud music. If you are thinking about sleeping, you can forget it. I don’t mind hearing or learning about other cultures but they should be more considerate I think. Day 2 and 3 the situation did improve as they told us that we can send our own songs to be played but it did go back to their original playlist again.
Also, don’t expect it to be a guided tour as you will be taken to places and they will tell you to explore on your own, which is fine but there should be more transparency so that someone can come prepared. Since the signal is bad over there, it was also very difficult to research places to see what to do during the free time given (especially on day 1 when we went to St Ives). Overall there was a lack of honesty and transparency. I think for one day trips is fine but definitely not for trips longer than 1 day. I wouldn’t recommend it to anyone, unless you don’t mind spending so much time on the coach to reach places.
The hotel was in Liskeard and it was a Premier Inn so don’t expect much from it and you will be sharing a room with 3 other people unless you pay extra to have your room with less people. The room was very small and you could hardly breathe in there. There was a bad smell the whole time.
Also, I heard other people during the trip complaining about the price and the location of the hotel, so believe me, I wasn’t the only one unhappy.
Finally, their customer service is not good at all as no regard is given if you are unhappy with the experience or service offered.
25 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Faiza,
Thank you for taking the time to provide your feedback regarding your recent Cornwall tour from 25th to 27th August 2024. We are genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
Firstly, we sincerely regret that you felt the tour did not offer good value for money. We strive to ensure our advertisements are clear and accurate. We provide all customers with the opportunity to ask any questions regarding the tour, and these questions are always answered with honesty and integrity.
Your feedback regarding the accommodation is also taken very seriously. We partner with reputable hotels to offer comfortable stays, but we will review the room arrangements and the issues you faced to ensure they meet our standards. Our choice of accommodation in Liskeard is based on both quality and value, and we understand that the distance from some attractions may have impacted your experience. However, as we cover a vast number of attractions, it is not always possible to stay in close proximity to all of them. That said, a significant amount of planning and research goes into the itinerary to allow our group to experience each attraction to the fullest without compromising the schedule. We are happy to take your comments on board and will aim to improve the itinerary to minimise time spent on the coach wherever possible.
Regarding the music selection, we are deeply sorry if it made you feel uncomfortable. We provide all guests with the opportunity to send a selection of songs they would like to be played, which you did, and we played your list to accommodate you. We want to reassure you that our aim is to create an inclusive environment for all guests.
We also apologise that you felt the travel time was extended on Day 2. However, we covered two attractions and planned a lovely meal for the group at a restaurant. As you are aware, halal food was a requirement for the group, and this was extremely limited at the attractions we planned to visit on Day 2. Our guide, Aliya, checked in with everyone via text and, after receiving a majority response, including yours, arranged for the group to go to a restaurant for a nice meal. I believe you had not accounted for the travel time to the restaurant, which may have contributed to your feeling; however, it was gratifying to see that the group thoroughly enjoyed their meal, as did you. The itinerary is carefully planned to consider many factors, including the opening hours of attractions, but we take your comments on board and will aim to improve the itinerary to minimise time spent on the coach wherever possible.
We appreciate your point about the tour being more self-guided than you expected. Our tours are designed to provide a balance of guided commentary and independent exploration. Additionally, we understand the frustration caused by limited phone signal in remote areas and will consider how we can better assist guests in planning their free time.
Lastly, we are truly sorry to hear about your experience with our customer service. We pride ourselves on our service, and it is disheartening to learn that we did not meet your expectations. Please be assured that we are looking into this matter to ensure that all customers feel heard and valued.
We value your feedback and are committed to learning from it to enhance our services. If there is anything further you would like to discuss, please feel free to contact us directly. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Kind regards,
Aliya, Sabah & Team
Cornwall tour
Went on the Cornwall tour with Aliya
She made sure we were comfortable and kept checking on my son uwais.
We enjoyed the whole experience and my son uwais was very happy throughout the journey. Thanks Aliya x
25 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Mrs Begum,
Thank you for sharing your lovely feedback about your recent Cornwall tour with us! We’re so pleased to hear that you and your son, Uwais, had a wonderful experience.
It’s great to know that Aliya made sure you were both comfortable throughout the journey. We’re thrilled that Uwais enjoyed the trip and was happy during the journey – that’s exactly the kind of experience we aim to provide.
We look forward to welcoming you and your family on another adventure with us soon!
Warm regards,
Aliya, Sabah & Team
Cornwall 3 day trip
I went to Cornwall with Trips and Tours and had a really good time. The trip was packed with travel to all of Cornwalls popular destinations -St Ives, St Michael's mount, Minack theatre, and more.
Aliyah was our tour guide. She talked to us all, made sure the coach journey was filled with fun and games and was lovely and patient throughout. I had a leg injury and Aliyah would regularly ask how I was and organised a taxi for me to make the walk to the minack theatre easier for me.
I felt safe and comfortable throughout the trip and will definitely be booking more trips with Trips and Tours.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Zenab,
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear that you had a great time on our Cornwall tour and enjoyed visiting some of the region's most popular destinations.
We’re especially pleased to know that Aliya made your trip enjoyable and comfortable, ensuring you felt safe and well-cared for throughout. It’s wonderful to hear that she went the extra mile to assist you with your leg injury – she truly embodies the spirit of our team.
We can’t wait to welcome you on more trips with us soon!
Warm regards,
Aliya, Sabah & Team
Barmouth Beach
We travelled last week to barmouth with Aliya, we had a lovely day she was the sweetest really understood my nephew who was autistic. Coach service was excellent music was not to loud, overall a very well organised trip. Thankyou!
Shamim
18 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Shamim,
Thank you so much for your kind review! We’re delighted to hear that you had a lovely day on your trip to Barmouth with us.
It's wonderful to know that Aliyah made the experience special by understanding and accommodating your nephew's needs. We take pride in providing a comfortable and enjoyable service for all our passengers, and we’re glad to hear that the coach service and music level met your expectations.
We truly appreciate your feedback and look forward to welcoming you on another trip with us soon!
Warm regards,
Aliya, Sabah & Team
I had an amazing experience
I had an amazing experience. The trip was outstanding and very friendly Hajera our tour guide was the sweetest!! She made the whole experience ❤️❤️❤️👌
Regards zuhaib ilyas
25 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Zuhaib Ilyas,
Thank you so much for your kind words and wonderful feedback! We are delighted to hear that you had an amazing experience on your trip with us. It’s fantastic to know that Hajera made your journey so special – she truly is a gem, and we will be sure to pass on your compliments to her.
We hope to have the pleasure of welcoming you back on another adventure soon!
Warm regards,
Aliya, Sabah & Team
Antwoord van Tripsandtours
Dear Samia,
We’re delighted that you had a great experience with Hajera on your recent trip. We look forward to seeing you again soon!
Warm regards,
Aliya, Sabah and Team
I had an amazing experience
I had an amazing experience. The trip was organised and very fun! Hajera our tour guide was the sweetest!! She made the whole experience so fun and honestly we all loved her.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Sabrina Ahmed,
Thank you so much for your wonderful review! We are excited to hear that you had an amazing experience on your trip and found it both well-organised and enjoyable.
It’s fantastic to know that Hajera, our tour guide, added so much to your experience. We will certainly pass on your kind words to her, as we know she takes great pride in making every journey special for our guests.
We truly appreciate your feedback and hope to have the pleasure of welcoming you on another adventure with us soon!
Warm regards,
Aliya, Sabah & Team
weston supermare Beach trip
loved the trip the superviser hajera made it all the better and was wonderful. hope to be travelling with you guys soon.
25 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Fozia Razak,
Thank you for your lovely review! We are very happy to hear that you enjoyed the trip and that Hajera helped make it even more memorable for you.
Your kind words mean a lot to us, and we are pleased to know you had a wonderful experience. We look forward to welcoming you on another journey with us soon!
Warm regards,
Aliya, Sabah & Team
Very nice and satisfied with the…
Very nice and satisfied with the service provided saba was very nice bubly and joly person she entertain us all through the jurney and make us feel special.
Very happy and will defiantly use trip and tours again.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Tahira,
Thank you for sharing your feedback with us! We are delighted to hear that you were very satisfied with the service provided on your trip.
We’re especially pleased to know that Sabah made your journey enjoyable and memorable with her cheerful and lively personality. We will be sure to pass along your kind words to her.
It means a lot to us that you had such a positive experience, and we look forward to welcoming you on another trip with us in the future.
Warm regards,
Aliya, Sabah & Team
Day out in London
I visited the Buckingham Palace and Maddame Tussauds with Trips and Tours UK today. Our guide Aaliya was proffesional, very knowledgeable and well organised. I had an amazing time. Aaliya kept the group engaged and entertained with games, singing and lots of facts. I had a great experience and looking forward to my next trip.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Surinda Chadda,
Thank you for taking the time to share your wonderful feedback! We are pleased to hear that you had such an enjoyable experience visiting Buckingham Palace and Madame Tussauds with Trips and Tours UK.
We’re delighted that Aliya’s professionalism, knowledge, and organisation helped make your day memorable. It's fantastic to know that her efforts to keep the group engaged and entertained were appreciated. We’ll be sure to pass on your kind words to her.
We look forward to welcoming you on your next trip with us soon!
Warm regards,
Aliya, Sabah & Team
Visited London today with Trips and…
Visited London today with Trips and Tours UK. We had a wonderful experience. Coach arrived promptly and driver was extremely professional. We did face some road closures and traffic which affected our schedule. I was impressed how Aliya went above and beyond to liaise with both attractions and reschedule the group accordingly. One of our passengers had accessibility requirements and Aliya did her level best to accommodate this into the schedule. Trips and Tours care about the customer’s experience and I would definitely recommend :)
21 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Dear Manjit Chadda,
Thank you so much for taking the time to share your feedback with us. We are very happy to hear that you had a wonderful experience during your recent visit to London with Trips and Tours UK.
We appreciate your understanding regarding the road closures and traffic that impacted our schedule. It is great to know that Aliya's efforts to liaise with the attractions and reschedule the group were helpful. We are especially pleased that she was able to accommodate the accessibility requirements of one of your fellow passengers. At Trips and Tours UK, we strive to ensure every customer has a memorable and enjoyable experience, and we are thrilled that this was reflected in your journey with us.
Thank you for your kind words and for recommending our service. We look forward to welcoming you on another tour soon!
Warm regards,
Aliya, Sabah & Team
Amazing Hospitality, worth the money 💰
First time travelling with Trips & Tours UK and loved it! Great Vibe on the coach, great destinations and well worth the money. Already booked for another trip with them, will definitely travel with these guys from now on. Thank you for the hospitality x
18 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Thank you for your review Iram, it was a great pleasure having you travel with us. We look forward to seeing you on many more of our trips
Hi Aliya
Hi Aliya
First time i travelled with you and i had a very great experience with you hopefully i will be travelling with you again.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Salma, thank you very much for traveling with us. We look forward to seeing you again very soon!
Simply one of my favourite ❤️
My family and I have traveled before with you guys simply amazing service then and now I will definitely travel with you guys again
18 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Afsanah, thank you so much for choosing us to travel with on your coach trips. We pride ourselves on the amazing service we offer. We look forward to seeing you again very soon
Our family had been to London recently…
Our family had been to London recently and Saba was really helpful and nice girl.We had an amazing time on the bus.looking forward for more trips with her.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hello Asma, thank you for traveling with us to London, Sabah is an amazing host. We look forward to seeing you and your family again very soon
Excellent service
Excellent service. So thoughtful of sis Aliya to help all in planning the day too!
15 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Thank you Humaira for your review. Aliyah always tries her best to help where she can. See you again soon
Very good organized tour.All family has…
Very good organized tour.All family has been enjoyed. Thank you
16 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Ghulam, thank you to you and your family for traveling with us. We look forward to seeing you soon
Reliable service
I am using trips and tour’s services from few years . Very good service and both Saba And Aliya are brilliant tour guides and gives enough information about places. I have been London, Torquay, Durdool Door ,Llandudno and Berry Island.Always had great experience with trips and tours 🥰
13 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Hamza, thank you for being a loyal customer, we always enjoy having you travel with us. We appreciate the review and look forward to seeing you on future trips
Thankyou Aliyah for the organising a…
Thankyou Aliyah for the organising a lovely trip to London. You kept us all entertained and awake! Would love to travel with you again, looking forward to more trips. Highly recommended. Rify
15 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Rify, thank you for your review and for traveling with us to London, it was a great day! We look forward to seeing you again very soon
Really enjoyed my day trip to London
Really enjoyed my day trip to London. Aliya was great and friendly person. She helped us how to get to places if we was stuck. Keep up the good work, trips and tours are great to travel with.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Tripsandtours
Hi Naddia, thank you for your kind review. Aliya is a great asset to our team and always goes out of her way to help. We hope to see you again soon on our trips
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