trotpets.com Reviews 855

i ordered 2 bowl expensive set with 1 slow eating bowl. i received 2 water bowls & broken lid. when i requested exchanging the bowl & supplying a new lid, i was denied at first. then they were rather rude in their response, telling me that if the item is not returned perfect I would not be getting a full refund.I told them I never used the bowl, am still waiting for a response. awful customer service. Hate doing business with unkind people.

I placed an order on December 29 and received a confirmation email indicating that my order was received and my credit card was charged. As of today, I have not received the order.

I have attempted to contact the company multiple times, including sending three emails to their customer service email provided and submitting several messages through their live chat feature. I also reached out to their logistics provider, who was unable to supply a direct contact or phone number; however, the representative did take my order information and offered to attempt to look into the issue.

Given the lack of response and the fact that the stated 3–7 day shipping timeframe has long passed, I am increasingly concerned that I may have been defrauded. Based on my experience, I do not recommend ordering from this website due to the absence of effective customer service and the failure to deliver the purchased product.

great product love the dish and water bowl set with magnetic tray and stand Schayla loves it too. company very easy to work with. ordered received in 2 days

Very impressed with product and quick delivery. I really wanted to slow down my 6 month old Sheltie puppy but didn't like the 'mats' that were plastic. It looked like the edges were sharp and might hurt a tender puppy tongue. I wanted stainless steel like my other bowls and this fit the bill. Glad I found you!

Have requested a refund for one of the stands I purchased, and have yet to hear back. The stand immediately came unglued at a crucial area.

The second stand we purchased is fine, not good. There were pieces in the build that you can tell quality is lacking.

Absolutely amazing products. Very good quality and craftsmanship. It is also a useful product all the way around. The magnet is strong and the mat around the dish is easy to clean along with the whole unit being aesthetically pleasing. I have ordered these products prior and it took weeks to get and the company was out of many colors. This time, they were incredibly fast and the all color choices in stock.

Just received our 3rd purchased set of Trot bowls, they are outstanding!! The large puzzle bowl slows down our big boy and the medium bowls work great for our “wants to be big” girl. I only wish they made the large bowls and mat in black. Love the magnetic feature and the easy clean up, no more food remnants on the floor. A bonus surprise was the lids, not sure how often we’ll use them (now that we have a set in all of our houses) but am pleased to try them out. These bowls are some of the best purchases I’ve made for our fuzz faces! Keep up the great work!

Really bad experience—ordered the bowls with the stand for Christmas, upwards of $150. Feel very stupid now. Assembled the stand and the legs are uneven lengths so the whole thing wobbles. The bowls are clearly not designed to be used on a stand because the food bowl doesn’t stay in place when the dog eats—he just knocks it off. Stand has no lip/edge to hold the bowl on. I can see this working on the floor but the stand feels like a cheap add-on they haven’t thought through. I requested a refund and they told me I couldn’t return it because the stand had been assembled. . . Which is the only way we’d know it’s defective. Would steer anyone away from this business—slick graphics, crappy product, nasty customer service.

May this year bring you happiness and peace. I hope all of you can achieve what you set out for.

Happy new year

The products we received are defective
I would say lousy customer service but I can’t even get a response from them!
So zero customer service.
I am just about to call my CC company and call this a fraud.

We love the style and look of these bowls! The magnetic base is amazing—especially with our energetic Black Lab puppy who loves to scarf down his food. The magnets keep the bowls firmly in place, and the puzzle bowl really helps slow his eating. Great design and very practical for high-energy pups.

Item has not yet arrived. Tracking still has it in New Jersey, I live in Arizona. I placed the order 6 days ago.

You didn't ship the full order and have not been responsive or made any effort to make the situation right. I would not recommend Trotpets to anyone.

It took almost a year and a half to get the color (olive) I wanted, in the size I needed, but the product was worth the wait. Great quality, and looks just as I imagined it would in my space.

I love the bowls. They are such an upgrade from what we had. Looks great too!

⭐️⭐️⭐️⭐️⭐️
TrotPets has excellent pet water and food bowls—very well made and thoughtfully designed. I also took advantage of their Black Friday deals, which were genuinely good and offered great value. Shipping was fast, and everything arrived quickly and well packaged. Overall, a great experience and a brand I would confidently recommend to other pet owners.

When my purchase arrived dented, it was easy to contact a customer service representative through their chat feature.

I sent a photo and a replacement is on its way to me.