Premium bag, pocket that can't hold a bottle Bought the Apex Compact Backpack in 2023. The exterior pocket can't securely hold a standard 24oz water bottle — it tips forward and falls out during no... Toon meer
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I purchased the Apex 3.0 backpack in January 2025 and recently noticed some issues with the external fabric. I raised this with May in customer service one evening and less than 1½ hours later, the... Toon meer
Bedrijf heeft geantwoord
I purchased the Troubadour Ember Backpack when I started a job that required frequent cross-city travel. I needed a lightweight option that could comfortably carry both work and personal essentials an... Toon meer
Bedrijf heeft geantwoord
Only positives to say The materials are all high quality and durable. I chose this bag initially as it has a "manlier" look than many of the leather options. It is still elegant though and it fits... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in London, Troubadour specialises in minimalist bags and accessories, designed for maximum performance. Timeless designs with twenty-first century touches. Stylish, but comfortable. Natural, yet waterproof. Lightweight, but hard-wearing.
Contactgegevens
Newbury St 129, 02116, Boston, Verenigde Staten
- troubadourgoods.com
3,7
Gemiddeld
56 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
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Awful service / experience
Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience.
4/8 - placed order
4/10 - fulfillment email w/ tracking
4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was
4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS
4/13 - support confirmed it is right tracking ID / was sent
4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID
4/17 - support confirmed tracking ID now works and that item was on the way
4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation
4/20 - requested refund instead, waiting on processing
7 april 2023
Review zonder uitnodiging
Antwoord van Troubadour Goods
Thank you for your feedback. I'm sorry the shipping of your order was such a frustrating experience.
We aim to have shipping times fall within the range of a customers preferred shipping method. Over the last several weeks, due to a fulfillment process upgrade, we have experienced delays longer than expected. To be transparent much of this upgrade involved moving locations and ironing out the new fulfillment flow.
Thank you for detailing your experience. We have gone back to look closely at what happened here and we just want to share the details from our records. We were able to confirm that the UPS tracking ID provided was not functioning. We confirmed that the ID provided to you was the correct information within our system. We have limited insight on why the error may be displaying and our staff member was not saying that you needed to seek out answer on your own by merely suggested reaching to UPS as their visibility would be more detailed than ours. Even after escalating to our warehouse contact, our staff was reassured the ID was correct and noticed at that time UPS was displaying basic information for the ID. Our staff was fully aware of the frustration this was causing and continued to advocate for your order even after email responses ceased. Behind the scenes we are able to see they looped their direct manager and both the warehouse contact and their manager to understand what was going on when no movement was occurring with the tracking information. It wasn't until our staff escalated to all direct managers that the warehouse team was able to speak directly to UPS. Confirmation was provided that UPS did not scan in the received package and that we should consider it lost. Our staff communicated this information to you as soon as news was shared with our them.
Normal protocol would involve a UPS investigation and replacement and refunds would be on hold until we receive closure/final update from UPS. Our support staff thought it best to either offer an immediate replacement or alternatively a refund due to the lapse of time since the order was placed. We apologize for this situation and our staff did everything in their power to track down the issues with your order.
This is far from the experience we would want any of our customers to have to deal with. Again, I am sorry this was such a frustrating process.
I recently purchased a Troubadour
I recently purchased a Troubadour backpack and I am extremely happy with my purchase. The minimalist design is sleek and stylish, and the bag is incredibly lightweight yet durable. The waterproof material is a great feature that provides peace of mind during rainy weather. The attention to detail in the design, from the quality of the zippers to the padded straps for added comfort, is impressive. Overall, Troubadour offers high-quality bags that are both functional and fashionable. I highly recommend this company to anyone in need of a reliable and stylish backpack.
23 maart 2023
Review zonder uitnodiging
Antwoord van Troubadour Goods
Thanks so much for your feedback! It makes our day hearing about how much our customers love their bags! We have passed on your review to our team. We hope you enjoy your bag for many years to come.
Filtered Product Reviews
EDIT: They posted my review after a couple of weeks, which I appreciate, so updating my review based on the customer service. Will follow up with the company to see if there is a way to resolve me issue.
Received the Troubadour Ridge Backpack as a gift. I really loved the bag, but the design is very sleek so the bottom of the shoulder straps are quite small (1 inch thick) and soft. This resulted in the straps loosening every time I put on the backpack. I wrote a 3 star review on their website, and they never posted it, even after I verified my email. It seems that they filter their reviews which is quite frustrating because you'll never know the cons of their products and be able to make an informed purchasing decision.
23 februari 2023
Review zonder uitnodiging
Antwoord van Troubadour Goods
Thank you for sharing your feedback. We value our customer's feedback and appreciate both positive and constructive thoughts. We have taken a look at our product review application and I do see that your feedback is there. Not all feedback is published immediately, sometimes they do and sometimes they are delayed. I do see that your feedback, placed on February 23rd, is queued up in the application.
To address the issue with your Ridge Backpack, we are sorry to hear that the straps are loosening. I am guessing that the buckle is not locking the webbed strap into place. If you would please reach out to our Support team and include a photo or better yet a video, if possible, detailing what is happening with the strap. We may then review the issue and determine best how to assist you.
I was not satisfied with the quality or…
I was not satisfied with the quality or the service with my Troubadour purchase. I ordered 3 items that were shipped in two separate packages, but troubadour only provided 1 tracking number and my online account info told me all items were in the one package. The package without the provided tracking number ended up at a UPS store for an entire week, without any notice or communication. I finally located it after contacting troubadour multiple times and finally getting the second tracking number. It was an unnecessary headache which would have been avoided if correct tracking information had been provided in the first place. I ended up returning all items because the quality was not as good as expected. Specifically, the sewing on the backpack was uneven and the zipper was uneven in a way that made it seem like it would not stay waterproof after repeated use.
27 januari 2023
Review zonder uitnodiging
Antwoord van Troubadour Goods
We are sorry to learn about your experience with Troubadour. I would like to address the UPS issue as best we can. When items are shipped we do send a tracking ID used to ship the order. If items were sent in multiple boxes, using the tracking function provided at the UPS site it will detail if the order was sent in more than one shipment/box. From that tracking page you are able to view the individual tracking IDs associated with the order. At the time of delivery, if the courier is unable to obtain a signature they have the option to either redeliver on another day or deliver to a UPS Access Point. We have not control over how the driver may choose to obtain the signature. However, if the delivery is dropped off at a UPS access point we are not notified, instead UPS updates the tracking information and provides the location of the Access Point. We apologize if this caused any inconvenience for you, again, we have no control over when UPS chooses this option.
We are sorry to hear that there was an issue with the quality of the products received. We aim for a higher quality of product and our Support Team is always willing to assist you to make things right. Troubadour's products carry a 5-year guarantee and in most situations we are able to repair most issues and in cases where we are unable to do so we are always happy to send out a replacement. We understand that you have made the decision to return your items for a refund. We wanted to reach out and apologize for your experience. If you decide to shop with Troubadour in the future our Support Team is alway there to assist you with any questions or concerns that may arise.
Simple and affordable
Simple and affordable! Nice bags, many thanks
5 september 2022
Review zonder uitnodiging
Antwoord van Troubadour Goods
Thank you for the feedback, Glenn. We appreciate your kind words and hope you enjoy your item for years to come!
Love my bag
Love my bag. Perfect for work. Never thought I'd stumble across the store on my way to dinner yesterday!!
9 september 2022
Review zonder uitnodiging
Antwoord van Troubadour Goods
Hi there! We are excited to hear that you stumbled across our store and even more exciting decided to step inside and check it out. What wonderful news that you found a perfect workbag. We hope you enjoy it for many years to come!
Bag great - customer service, not so much
The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box.
I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'.
I am only writing this review to try to get someone to PLEASE help me return the bag...!
Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.
28 september 2022
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Kay,
Thank you for the feedback. We're always happy to know that people like the make and design of our bags. I'm sorry your experience processing a return was frustrating.
We always reply to customer emails and phone calls within 1 business day. We have gone back to look closely at what happened here and we just want to share the details from our records. We returned each phone call the same day but the phone was not answered when we called. As we did not reach you by phone, we also followed up each phone call with an email to you. After the phone calls, when you sent an email, we replied to that email and you received that reply (this is where we were finally able to connect and get you a new return label). All that to say, somehow our phone calls and emails were not getting through and I think this is where wires got crossed.
Again, I'm sorry this was a frustrating process.
Really enjoyed their bags
Really enjoyed their bags! High quality and stylish. Super durable
9 juni 2022
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Wesley,
Thank you for taking the time to write about your experience. We are so glad to hear that you are enjoying the style and design of your bags. We hope you continue to enjoy using them in the years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Terrible customer service
I bought a bag from them that was faulty. All emails ignored. Feels like a scam!
4 juli 2021
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Jonah,
We have searched our order history along with all communications and do not have a record of a purchase or email from you. If you do have any issues at all, please reach out to us at contact@troubadourgoods.com. We’re a friendly bunch and we very much stand behind everything we make.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Excellent & High quality premium bags &…
Excellent & High quality premium bags & accessories. Great design & attention to detail. Now my new favourite bag company.
6 juni 2021
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear P. Cole,
Thank you for taking the time to leave us a review. We highly value your feedback and are happy to hear that you enjoyed your experience with us.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Excellent customer service and products
Excellent customer service. I have recently interacted with the brand’s customer service team. I must admit they have shown great professionalism, fast and hustle free service! Not to mention how great their Pathfinder Slim Briefcase is! I love it.
31 maart 2021
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Vasile,
We are so glad to hear that you enjoyed your Pathfinder Slim Briefcase. It was a pleasure assisting you with your inquiry. Thank you for taking the time to provide us with this feedback. We hope that you continue to enjoy your bag.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
A+ Customer Service & Quality Product
I love the quality, look, and feel of the bag. Looks beautiful on top of my Away luggage. On top of that, the customer service is great. A zipper fell off the front pocket, and I emailed them about it - they got back to me quickly and are sending 2 new ones. Great service and a quality product (which is hard to find in the days of Instagram ad fake quality stuff)
Keep it up Troubadour!
24 november 2020
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear John,
Thank you for taking the time to write about your experience, we appreciate your feedback! We are so glad to hear that your Troubadour bag complements your collection. Our customer service team was more than happy to assist with your repair. Please let us know if we can help with anything in the future.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Great minimalist designs and it’s build…
Great minimalist designs and it’s build to last a long time. The bags are fantastic quality with some clever compartments. With such attention to detail and great customer service. Troubadour will always be one of my favourite brand.
20 december 2019
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear De Melo,
We are so glad to hear that you are enjoying your Troubadour bag. Our goal is to combine performance with style and love hearing that this is reflected in your experience. Your feedback is highly valued, so thank you for taking the time to share. We hope you continue to enjoy using your bag in the years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Love my Pathfinder briefcase
Love my Pathfinder briefcase! Super high-quality, straps feel unbreakable
11 december 2019
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Gideon,
We are so happy to hear that you are enjoying your Pathfinder Briefcase! Thank you for taking the time to share this feedback on your experience with the straps of your Troubadour bag. Our goal is to combine performance with style and love hearing that this is reflected in your experience.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Bought a stylish laptop bag from…
Bought a stylish laptop bag from Troubadour Goods. Quality of the fabric and finish is incredible and the service from start to end was amazing. Packaging and delivery were impeccable.
10 maart 2019
Review zonder uitnodiging
Antwoord van Troubadour Goods
Dear Craig,
Thank you for taking the time to write about your experience with your Troubadour laptop bag. We're glad to hear that you're enjoying the quality of our design. We really appreciate your feedback and have shared this with our design team. It was a pleasure assisting you and we hope you continue enjoying your bag for years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
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