True North Mortgage Reviews 

I never knew getting a mortgage could be so straight forward. A big thanks to Robert Dang for getting me a better rate than what the banks were offering and also to Nidhi A. for assisting me through the entire process with the documentation. Not to mention that they got the signature electronically, so I didn't have to step out of my house at all for the mortgage.

Paul Hernandez really went above and beyond the spectrum in helping us get approved. He was very trustworthy, and transparent in his good intentions in helping us re new our mortgage. It was a big decision on our part, but the process was smooth and hassle free. Paul always was there for us and was on top of the situation. He was quick to email us, and always had updates for us when we needed them. It was reassuring to us to know how things were going at the end of each day and before the weekends came, which really helped us not worry about things. Once we had all our paperwork in and the approval was set in place it went very fast all the way through to the lawyer side of things. At every step we had full trust in Paul and True North. They were professional, courteous, and we never once had second thoughts about reaching out to them. I highly recommend working with them and also working with Paul Hernandez.

Mukul was the best. Words can’t express how grateful we are for his effort.

Experienced, calm and always assuring.

A great member of the Tru North Mortgage team

Huge thanks to Robert Dang from True North for making my mortgage process so smooth! He worked day and night to get everything closed on time, handled bridge financing perfectly, and answered every single one of my (many!) questions with patience and care. Honest, professional, and truly looking out for his clients—plus, he got me the best rate. Couldn’t recommend him more! ❤️

Our mortgage broker, Hiren, was great to work with. Extremely responsive, non judgmental and genuinely wanted to help us out.
This was first time I have ever used a broker...better service than the bank that I had a 25 year history with. A great experience overall.

Can't emphasize enough the incredible support and commitment to seeing our house purchase through that we experience from Sean Arshad The entire process. I sold my house and bought my house within a fairly short window and there was numerous complications along the way that Sean dealt with with professionalism, knowledge and a can-do attitude. He even took it on himself to get a final document that I needed for financing dealing with a bit of a precarious situation that I am forever in his gratitude for. I don't think we would have gotten our house if we hadn't gone with him and can't recommend him enough.

My husband and I have owned 5 homes, 2 of which have been through True North. The broker we dealt with this time - Jacky Cheong blew every other bank and broker out of the water. Instant email responses on holidays, after hours and weekends! No days of waiting to hear back from your traditional bank or credit union. Process was super fast which we appreciate and Jacky really knows his stuff. Highly recommend saving yourself the hassle, time, and money due to a higher rate. Just call True North first.

I just got a mortgage through True North Mortgage.
The broker I dealt with is Jaspreet Kaur. Fantastic!
I was going through a nightmare trying to renew with my previous bank and Jaspreet in two days had me a new mortgage plus extra cash with a major Canadian bank. Jaspreet kept me up to speed almost everyday and sometimes 2-3 times in a day. Even after closing she was in contact to make sure everything was going according to plan. Cant thank her enough. This is my second mortgage with True North and I highly recommend this company in particular Jaspreet Kaur
Mike Mackay
Nanaimo, BC

Rishi Patel makes the process very straightforward. He is always ready to answer questions, and explains everything very thoroughly. He has access to excellent rates and seeks the best deals for his clients. I was impressed with his advice. Above all he ensures that his clients are happy with their choice.

Manthan Patel was my mortgage advisor. He really help me with whole process and answered my all questions. Very responsive and helpful. Thank you Manthan

Jaspreet was wonderful to work with through multiple transactions. She was calm, professional, knowledgeable and insightful from beginning to end.

Joyce Lee is the most diligent, communicative professional we've ever worked with. We’re so grateful for the effort she puts in to keep us informed 24/7 and updated throughout the process of our mortgage needs and whenever we have concerns.

Thank you for your fantastic effort! :)

Was a FTHB and got an amazing rate with great terms for my mortgage working with Mohammad Allan. Would recommend

Really cooperative company and i had very great experience Harman was really great and exceptional customer service.

I highly recommend True North. Hiren was so helpful, responsive and patient. He explained everything so clearly and even though the process took longer than expected he handled everything professionally and made the experience easy for us.

Worked with Jheel Shah. Fantastic experience. She really knows the process, was very timely with her communications and streamlined my whole application process. I would highly recommend her!

I wanted to remortgage and tap into some of the equity in my home to pay off some debt and to have room for a few significant renos. I searched the internet for a Mortgage Broker because I wanted someone to shop around for me which is one of the obvious reasons to have a brokerage represent you. Well little did I know just how smart that decision was because Elizabeth Hewes from True North Mortgage took the reins immediately and first off made me feel comfortable with having a broker versus dealing with the Bank's representatives. I sat back and took a few basic instructions - like what I was looking for and to provide the list of documents required for any Mortgage Refinance. Elizabeth was very organized and was very communicative keeping me up to date when it mattered and she answered all my questions promptly. I was nervous about remortgaging but having that skill and communication and experience there at every step of the way made me feel at ease. Elizabeth worked hard and looked after my best interests in dealing with all the possible lenders and recommended the one that would preserve and improve my already very good credit rating. She found a lender that came perfectly close to lending me what I needed! Elizabeth also helped me with running some calculations on how much my new mortgage would cost me over the length of my Mortgage so I could make sure I had lots of equity left when the time might come to sell my property. She is an amazing lady - a real leader in her field and just so personable. I am glad that I went through the list of brokers and found her. I will always use her in the future if I need to remortgage again or for other real estate acquisitions.

I had a fantastic experience working with Marcus Tan at True North. He was responsive, knowledgeable, and made the entire financing process feel smooth and stress-free. He took the time to explain everything clearly, answered my (many) questions at all hours, and found me a great rate. I really appreciated his professionalism and steady communication throughout. Highly recommend!

It was a great experience. I was able to get the best mortgage rate which is very helpful. Considering the amount of time that we have to renew my mortgage we were able to do it. And Im beyond thankful.

Dave church who was my mortgage broker at True North, was very helpful and understanding of my needs. As a first time homebuyer, he explained everything making the process smooth and stress free.