I made a purchase and realized my shipping address was not correct, I contacted True Sea Moss through their website and received a response almost immediately saying they could fix it. I sent them wha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our first order arrived today with one of the jars broken and leaking all over the box. We took photos and spoken with someone who responded quickly and resolved the issue immediately. I was kind of e... Toon meer
Bedrijf heeft geantwoord
Please order at your own risk. This company is sending me products after I've requested them to stop due to me not signing up for a subscription. I've also let them know that financially, I can't affo... Toon meer
Bedrijf heeft geantwoord
This company actually was able to make sea moss tolerable. The fact that it was ready to go was fantastic.Anything with mango tastedGood wasn't fond of sour , but who is. For convenience, this was won... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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The product is amazing!
The product is great! With the service to match! Prompt, easy, and clear support. Very happy customer!
11 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you find our product amazing with service to match and prompt, easy, and clear support! We truly appreciate your support and we would be honored to keep serving you as a very happy customer 🌿
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that you have had a great response from our customer service so far! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely thrilled that you had a great experience with us! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
Great response
Received my order today and one of the jars was busted and customer service quickly responded and told me they would be sending me a replacement jar. Thanks for the great customer service.
11 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the busted jar, but we are so glad our customer service quickly responded and sent a replacement! We truly appreciate your kind words and your support 🌿
I had a problem with my shipping…
I had a problem with my shipping address, and it was very easy to comunicated with the costumer support and Alex really helps me with this issue. The reponse was quick and efficient, I really recommend True Sea Moss.
11 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that Alex really helped you with your shipping address issue with quick and efficient response! We truly appreciate your recommendation and your support 🌿
What for subscription
Once you order your automatic in a subscription which is hard to ,cancel. Once I finally found it you have to be sure you cancel all orders if you asked for more than 1 flavor. Then they had a recall now chatting with them was very easy she walked me through everything and sent out new ones. My only bad experience was canceling.
11 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your honest feedback and we truly appreciate you sharing your experience with the subscription and cancellation process. We completely understand your frustration about finding it hard to cancel and we want to clarify that our subscription model is outlined at checkout, but we always want to make it as easy as possible for our customers. We are so glad our chat team was able to walk you through everything and send out new ones - we truly appreciate your support and your patience 🌿
Great company
Great company. Very responsive customer service. Clear process with subscriptions and cancellations. Yummy product that works! It’s the only thing I’ve stuck with during this glp1 journey.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that you find us a great company with responsive customer service and clear processes! We are so glad our yummy product works and that you have stuck with us during your GLP-1 journey — we truly appreciate your support 🌿
The friendly customer service agent…
The friendly customer service agent immediately understood my issues and resolved them to my satisfaction. Very pleasant experience.
11 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that our friendly customer service agent immediately understood your issues and resolved them to your satisfaction! We truly appreciate your support and we are so glad you had a very pleasant experience 🌿
Very good customer service!
Very good customer service. I've ordered many times. Today one of the jars I received had spilled out into the box, and they immediately processed a replacement jar. Very nice.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you so much for your wonderful feedback and we truly appreciate you being a loyal customer who has ordered many times! We are truly sorry about the spilled jar but we are so glad we immediately processed a replacement for you — we would be honored to keep serving you 🌿
One of my jars arrived broken from…
One of my jars arrived broken from shipment. Customer service immediately sent out a new jar without any hassle. Excellent service!
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our customer service immediately sent out a new jar without any hassle! We truly appreciate your kind words about our excellent service and your support 🌿
Not for me but I still recommend
Ordering was easy, canceling was easy and the customer service was top notch. Unfortunately, I was not a fan (texture issue I couldnt get past) but I definitely giving it a shot to see if you like it and I recommend the company.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your honest feedback and we truly appreciate you giving our product a shot even though the texture was not for you! We are so glad you found ordering and canceling easy with top notch customer service — we truly appreciate your recommendation of our company and your support 🌿
Great product and company
I have done a few months of the sea moss so far and love them! I had some issues with mailing and a product before and I was able to contact someone and get the issue resolved quickly, efficiently, and kindly. Truly love this product and their customer service.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you have done a few months of our sea moss and love them! We are truly sorry about the mailing issues but we are so glad we resolved them quickly, efficiently, and kindly — we truly appreciate your love for our product and customer service 🌿
Multiple Kudos for Company & Product
The product tastes delicious. I have not taken it long enough to see weight loss assistance. As a senior citizen I enjoy how it is not too sweet or bitter. Also at 71 even though I do not like the AI - techno driven experience, True Sea Moss' online chat experience was good. The customer service was good and pleasant. The "algorithm" was not too fast like some sites and it really is affordable. The other thing I like is that the online representative did not try to convince me to change my initial request which was to cancel due to non affordability, but instead helped we walk through my subscription so I could see it was affordable and could stay in my fixed income budget. All around rare delightful experience.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful and thoughtful feedback and we are absolutely delighted that you enjoy our delicious product and found our online chat experience good and pleasant! We truly appreciate your kind words about our team not trying to convince you to change your request but instead helping you see it could fit your fixed income budget — we are so honored to provide you with a rare delightful experience 🌿
This company enrolled me in a monthly…
This company enrolled me in a monthly subscription when I made 1 purchase. I cant say that I felt any difference using the product for the 1 month. There is no way to speak with a human and it appears I will be stuck paying an additional 40 bucks. Order with caution
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear about your frustration with the subscription enrollment and that you did not feel any difference after using the product for a month. We want to clarify that our subscription model is outlined at checkout and is designed to ensure you never run out of your favorite sea moss, but we absolutely understand that sometimes customers may not realize they have enrolled. Please reach out to us directly at support@trueseamoss.com with your order details and our team will carefully review your situation and do everything we can to find a fair resolution for you. We genuinely appreciate your feedback and we hope you will give us the chance to make this right 🌿
Got my order and one was broken
Got my order and one was broken. They were fast to replace it. I love the product. Thanks for a fast response. Awesome company!
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we were fast to replace it! We truly appreciate your love for our product and your kind words about our awesome company — we would be honored to keep serving you 🌿
First time ordering
Our first order arrived today with one of the jars broken and leaking all over the box. We took photos and spoken with someone who responded quickly and resolved the issue immediately. I was kind of expecting it to be harder than it was or take a lot more time trying to get a replacement jar. I am very happy with the quick response and easy resolution. The box was even marked FRAGILE, but arrived pretty beat up.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the broken jar on your first order, but we are so glad we resolved the issue immediately with quick response and easy resolution! We truly appreciate your kind words and we are so happy you found it easier than expected — we would be honored to keep serving you 🌿
Great
It was stress free to chat with customer support...i really appreciate the ease of the chat
9 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely thrilled that you found our chat support stress free and easy! We truly appreciate your support and we would be so happy to help you again anytime 🌿
I have been taking their sea moss for 2…
I have been taking their sea moss for 2 months now and love it. I also had one come broken due to the mail service and they sent a new one right away. Customer service was excellent
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you have been taking our sea moss for 2 months now and love it! We are truly sorry about the broken jar but we are so glad we sent a new one right away with excellent customer service — we truly appreciate your support 🌿
This company not only sells the best…
This company not only sells the best products but their whole customer service team is the best! I would definitely recommend these products to everyone. You will not be disappointed!
I just want to say to the team, thank you for all you do for the customers. I am truly grateful.
Best,
LF
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your absolutely wonderful feedback and we are overjoyed that you find we sell the best products with the best customer service team! We truly appreciate your recommendation to everyone and your kind words — we are so grateful for customers like you and we thank you for all your support 🌿
Great customer service
I’m sure it’s a great product, I personally didn’t like the taste. Plus it’s a little expensive when I’m on a fixed income. I cancelled my subscription. They were very kind and took care of it right away. I received a package and wanted to return it. They didn’t charge me for it and told me to keep it. I thought that was a very nice thing to do.
10 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your honest and wonderful feedback and we truly appreciate you giving our product a try even though the taste was not for you! We truly appreciate your kind words and your support 🌿
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