I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Toon meer
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I started ordering and my first few boxes were great, however lately by boxes have arrived with partially unthawed products! My most recent box arrived completely unthawed! The packets of dry ice were... Toon meer
Bedrijf heeft geantwoord
I will never go back to grocery for meat ever again, neither will you. Not after I tried quality like this. I usually shop at Walmart but go to Sobey's or Great Cdn Super store for meat but now it is... Toon meer
Bedrijf heeft geantwoord
I have been ordering from truLOCAL for nearly 3 years. Regardless of how many years it has been, it still feels like Christmas morning opening their carefully packed boxes of delicious-tasting meats... Toon meer
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2,7
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truLOCAL is awesome.
truLOCAL is awesome.. it is so convenient to choose items in my subscription and have them delivered to my front door.. They have such a wide selection to choose from (sometimes I even have trouble doing so) from your basic chicken and beef cuts, to lamb and bison. Another reason I love truLOCAL is because everything (except the fish) is local to Alberta.. I love knowing where my food is coming from.. It can be a little pricey, not far off from your farmers markets where you can find these products… but having the knowledge of which farms my meat is coming from outweighs the costs! Their customer service team is wonderful, always willing to help when needed.. I love truLOCAL!
24 januari 2023
Review zonder uitnodiging
Antwoord van trulocal.ca
Morgan! truLOCAL loves you!
Thank you for this kind review, we are so happy to hear that you're happy with the service. We appreciate the support so much :)
Veeery fast delivery - great quality too!
Surprisingly my last box came what felt like immediately (after one day). Meat quality was top-notch. No complaints at all.
3 januari 2023
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Ryan, we are so happy to hear that you're happy!
Thank you so much for taking the time to leave this review :)
Please don't hesitate to reach out if you ever have any questions or feedback at all!
Antwoord van trulocal.ca
So happy to hear this! We definitely love writing the notes - we appreciate the kind review so much.
Better than going to the store!
I ordered my box pre-christmas, got a box for myself and for a gift. The options were great, and the message from my giftee was absolutely overjoyed. I was going to make this a one time thing but after shopping around found that not only was truLOCAL competitive but were better in some areas plus free delivery, could not beat that.
I will keep you posted on how the saga continues!!
3 januari 2023
Review zonder uitnodiging
Antwoord van trulocal.ca
We are SO happy to hear this, Jeremy! :)
We sincerely appreciate you giving us a try and trusting us with your gifting-needs -- we were super excited about the new holiday box options this past year, so it's really great to hear that you enjoyed them as much as we had hoped.
Please let us know how your next box goes, and please don't ever hesitate to reach out to us at info@trulocal.ca if you have any questions or feedback at all!
I love the selection and the quality!
I love the selection and the quality of meat and seafood. So many amazing local products to try! The customer service is exceptional, and its so convenient to have everything delivered on dry ice direct to your door, without needing to be home/sign for it.
3 januari 2023
Review zonder uitnodiging
Antwoord van trulocal.ca
Janine! Thank you so much for taking the time to leave us this review, it means so much to us. Please don't ever hesitate to reach out in the future if you have any feedback or suggestions at all, we are all ears!
Antwoord van trulocal.ca
Thank you so much for taking the time to leave this review, we sincerely appreciate it :)
Love truLOCAL Meat!
Excellent experience with truLOCAL Orders!
Recommend it to everyone who would like to have premium quality meat delivered right to your doors!
16 december 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Thank you SO much for this kind review! We love you right back!
Excellent Customer Service. Difficult Website.
The customer service is excellent but the website is a little hard to navigate when you have discount codes. I've had to contact customer service a few times but every time, they've been amazing. If there's a mistake or you don't cancel your box on time, which did happen to me once, they were very quick to cancel and credit my card back. If for some reason you miss the window though, I could see it being a problem because they ship out so quickly.
Products have been fantastic. The salmon pies in our house are a must. As are the bison burgers. Highly recommend and have been using their service since 2020 with only one price increase. That's not terrible considering the current state of inflation everywhere.
10 december 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Carri! Thank you so much for taking the time to leave this review, we sincerely appreciate the honest feedback so much :)
We are so happy to hear you're enjoying the salmon pies & bison burgers - keep an eye out in your next box, we've added a little something extra in there for you ;)
And thank you for the feedback about the website - any feedback we can get helps us to improve our service as we grow.
We want to hear feedback from daily users like yourself, because you guys know way better than we do what pain-points you're running into and where we can work to improve.
The functionality of the website is definitely high up on our priority list as we continue to grow and improve, so if you ever have any feedback or suggestions at all - we are all ears!
Thanks for being a great customer, Carri :)
Top notch food and service!
I’ve been ordering from Trulocal for 4 years now and I can’t thank them enough for consistently delivering quality healthy food. I also want to mention that they have impeccable customer service as they consistently come through by finding a quick solution to any issue that has come up throughout the years. I’ve never been treated better by a company so thank you!
23 oktober 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Jennifer! You have been nothing but an absolute pleasure to have as a customer over the years.
Looking into your account notes from our end, we can see many notes, left by multiple team members, commenting on how sweet you are.
Thank you for your kind words, and thank you for always treating our team with compassion and respect. We are truly so grateful for every interaction with you.
Goodbye Trulocal
I was purchasing from Trulocal for about 3 months when I was feeling like I'm not getting my money's worth so I cut back my order so I could get a good comparison. And what I found out was crazy. They're charging me $160.00 a month for about maybe $100.00 worth of food. I cancelled right away and told them they should be ashamed of what they're doing. No reply. So please if you're thinking about using Trulocal stop now and find someone else. Please.
Trulocal I hope you go out of business soon
5 september 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Chris, thank you so much for taking the time to leave this review!
We are so terribly sorry to hear this :(
Our prices are definitely comparable to your boutique grocers, with the added convenience of direct-to-home delivery plus the local factor.
Given the rising costs of meat, packaging, dry ice, shipping, labour, etc - we definitely do our very best to keep our pricing competitive to other similar direct-to-home services, but we certainly appreciate any feedback we can get to work to improve as we grow.
In regards to not replying to your comment, we are so terribly sorry. It looks like you left your comments in your cancellation survey.
Those comments are filed into your account for feedback to review quarterly, but the comments don't actually get automatically sent over to our customer service team.
The best way to reach our team is at info@trulocal.ca - we are happy to help in anyway we can.
We sincerely apologize again, we appreciate you giving us a try and truly hope you've found an awesome local source nearby!
I would stay away ordering meat from…
I would stay away ordering meat from them.
I placed my only order on Aug 13th which Novax (carrier) sent me a confirmation which was shipped on 16th. I was genuinely excited to try it out.
I get an email from truLOCAL on August 16 saying that second order has been shipped (yes 1 days later my "first" order arrived). I gave them a call 4 times to cancel and ask why they are sending me the second order for no reason and none of the time they picked up their phone. Once I get a hold of them on 17th of August via email they say that I clicked on “Get My Box Now” from my profile page on August 15th 6:48PM to trigger the second order (which I never did). I sent the email to treLOCAL on August 16th 10:13pm that I did not order or click on “Get My Box Now” and asking to be cancelled.
They sent me the exact same order without any modification and charge me the full price for something that I did not order. What a poor customer service
19 augustus 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Aki,
We are so terribly sorry about this situation - as mentioned in our email communication, we do have an account history log that logs customers' actions taken on each individual account.
It does appear that 'Get My Box Now' was selected on your account, triggering a second order to be pushed through.
It isn't uncommon for customers to receive more than one box in a given week (i.e. if they are having some extra company over or have gone through their contents quicker than originally planned) - so it's not something that we would have flagged internally as suspicious or as a possible mistake.
That being said, we always do our very best to reverse any orders that are unintentionally placed!
We can cancel & refund an order before it has been packed and shipped out - but it's unfortunately incredibly difficult to reverse an unintentional order once it has been shipped and delivered successfully.
Especially given the current situation with COVID-19, we aren't able to accept returns for food. :(
It looks like you did send us an email into marketing@mail.trulocal.ca, which is an unmonitored marketing email for newsletters - our Consumer Experience Team handles communication through our customer service inbox - info@trulocal.ca - so that explains why your email to us was missed. We are so terribly sorry, this is an all-around unfortunate situation and definitely not the experience we want you to have with us. Please feel free to email us at info@trulocal.ca when your freezer is getting low again - we would love to send you a box of your choice of contents, on us!
Great products!
We’ve had a subscription from Trulocal for a couple of years now. For the most part, the cost is comparable to grocery stores (there are some products that are slightly more expensive) but we like the idea that we’re shopping local. We also like the range of products available. The meats have always been good - we particularly like the bison and grass fed beef - and we’ve never had a problem with quality.
4 april 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi there, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know which Haupt is behind this kind review! :)
Two years of great products.
We've been ordering from them since the beginning of the pandemic. The cost is a lot cheaper than buying at grocery stores or local butchers (we're in Northern Ontario). Shipping is always fast (we get it 2 days after it being shipped which is impressive.) and it usually ships out within a few days of us ordering it. It's packed with dry ice in the summer, and with these awesome reusable ice packs in the winter that last over 24 hours on their own (we reuse them for when we need ice packs) and longer when packed with frozen items. We stick to ordering products from Ontario producers and have never been disappointed. Meats are always juicy and flavourful. I also love the add on options they have for fruits and vegetables now. The few times I've contacted customer service (about promo codes or with questions) they've always been extremely helpful.
23 maart 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi EC, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know who the customer is behind this kind review!
Tru “local” sent us shrimp from china
Tru “local” sent us farmed shrimp from China. Even frozen it smelled like sewer. Absolutely horrible taste, not local and a cheap product.
9 januari 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Catherine, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Looking into our email communication, we can see that a member of our team responded to your concerns via email on January 10th but needed some more information about the name & email the account was under in order to issue a refund or replacement, as we weren't able to find an account under your name!
Could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
This company is a scam and will commit…
This company is a scam and will commit fraud and charge your credit card for product they you never ordered or received.
HIGH SCAM ALERT!
7 januari 2022
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Mike, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We can't seem to find an account or any email communication for a customer with your first and last name in our records, could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
Dissappointment
Orderd a Christmas box December 19 and recived confirmation to be delivered within 7 days when contacted theu informed us we chose shipping January 5th we cancelled never again stick to costco or Omaha steaks
25 december 2021
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Mike, thank you so much for taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our holiday gift boxes have the option to choose a shipping date upon checkout, a little calendar pops up and you can select when you would like your box to ship -- it looks like your wife had chosen January 5th as the preferred shipping date upon checkout, which is why the box didn't ship prior to that selected date :(
We do see here that our team was able to cancel and refund the order for her back in December.
We sincerely apologize once again for any inconvenience this may have caused and will certainly take this feedback into consideration for our holiday box planning for this upcoming season.
Antwoord van trulocal.ca
Hi Sumaia!
We are so sorry to hear that you're receiving some unwanted ads :(
Ads will often be displayed if the platform you are using believes you would be interested in the service or product it is advertising (ie. if you've interacted/engaged with similar services or products, if you've interacted/engaged with the service itself, or left comments on the ads). If you would like to see less ads, you can always click the "..." on the top right corner of the ad, and select to no longer have the ads show up for you :)
We hope this helps!
Just received my box ...
Just received my box .... Je viens de recevoir ma boîte.... Overpriced ! Trop chère!!
16 april 2021
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Elkin, we are so sorry to hear you didn't enjoy your box :(
That's certainly not the experience we strive for.
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Our prices are comparable to a specialty grocer, with the added convenience of home delivery plus the local factor.
We do our best to be as transparent with our pricing as possible - the two box options and prices are listed on our website, and the contents are fully customizable so that you know what to expect once your package is delivered :)
If you have any suggestions on how we can improve, please feel free to reach out to us at info@trulocal.ca - we always appreciate any feedback we can get, both positive and negative!
We sincerely appreciate you giving us a try, and hope you've found a service that suits your needs :)
I’m seeing some negative reviews for…
I’m seeing some negative reviews for Tru Local although my experience with them has always been mostly positive and when there was an issue it was rectified immediately. It is true that it is definitely more expensive to order your meat this way however people comparing the price of a locally sourced ethically raised beef to the price of Walmart meat which by the way is mostly sourced from the States is like comparing Apples to Oranges and I realize some people aren’t concerned about sourcing or the quality of the food they consume as much as the bottom line. I will also say that there is absolutely no comparison as far as quality to what you will find in most grocery stores. As far as their competitors go without actually naming one of the most popular ones people need to understand sourcing because one in particular uses mostly American beef so this is in no way supporting local farmers as well as the fact that American farming practices in general are not as regulated as Canadian. I will finish by saying that if I was feeding a family and not just two people I couldn’t afford to use Tru Local as my main go to for meat and I do supplement with another distributor for seafood and also a local market for some meat items. I would have given this rating five stars if it were not for the fact that this last order was delivered almost one week after ordering and I did notice a difference in how some items were packaged although everything was received intact and still frozen. I expect the quality of the items to be the same and if not I’ll update this review later. I believe they are using a different delivery service now and I’ll have to see how it goes.
11 april 2021
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Kim,
Thank you so much for taking the time to leave this review. It is so thoughtfully written and we sincerely appreciate it :)
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
You have always been very pleasant to chat with, please don't hesitate to reach out in the future if there's anything at all we can do for you. Wishing you well!
They cannot deliver on time
They cannot deliver on time. A 6 or more day window for delivery for a frozen product is not acceptable. I understand that they are dealing with courier services. Just won’t work for me. I ordered my first box and it came on the first day that was listed , so I signed up for the subscription, but I am still waiting for my second box to arrive On the last day of the 6 day window.
6 april 2021
Review zonder uitnodiging
Antwoord van trulocal.ca
Hi Lorette, we appreciate you taking the time to leave this review!
We understand that this review is from last year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews.
We sincerely apologize for your experience with the delivery timelines :( That is never the experience we want our customers to have.
It looks like when you first began ordering, we were still adjusting to the various challenges presented to us from everything going on with the pandemic - we were hit with some product and dry ice shortages, courier delays, staff shortages, and an increased volume in orders. That being said, we've had some time to adjust since then, and we sincerely apologize that this resulted in a less-than-fantastic experience for you.
Should you choose to give us another shot in the future, please don't hesitate to reach out to us directly at info@trulocal.ca, and we will give you a promo code to hopefully make up for your last experience :)
Thanks so much Lorette!
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