Truly Experiences Reviews 624

Ellen and Maria-Teodora were amazing help for me while I was booking an experience this week. They were able to ensure I got the exact booking I wanted and also add a separate extra person purchase to my overall booking. It was such a smooth booking experience and I will definitely be using them again!

The team (especially Vanessa) and Maria-Teodora ) are always professional, responsive and just all around really lovely to work with! I would highly recommend!

Very effective and quick service from Maria-Teodora (even over the Festive Period). I wasn't able to find decent availability with the voucher I had been gifted, and Maria helped me exchange it for a similar experience with better availability.

Great service from Ellen. Quick and professional to use for both the experience voucher and redeeming it!

Excellent customer service from Vanessa, who dealt with my booking.

Great service, super friendly and efficient

Elen was super helpful in arranging everything. The teathre got moved by the provider and she helped reorganizing the day. We were very happy with her.

Straightforward resolution, thanks Jian

Ellen was an excellent customer service representative. I had the trouble of booking since the button of the online form did not working properly but Ellen made my date with her helpful and satisfying assistance. Her replies were very fast and her promises were always true. Thank you Ellen for everything.

First class! We were given a Truly Experiences voucher as a gift. We identified a preferred date, and a second preference date and submitted online.
Within 48 hours we were given a confirmation from Ellen of Truly Experiences that our first choice was confirmed.
Thank you very much!

Fantastic customer service and assistance from Ellen at Truly Experiences.
Dealt with things really fast and a pleasure dealing with her!

Terrible!! Do not book!! They didn’t give us the right start time or venue which was just stressful!! There was nobody to call or email - unbelievably bad service!! Book directly with the wine academy instead!!

Provided incorrect time and no location at all for a wine tasting. Spent an hour walking around Mayfair trying different hotels to try to find the correct one.

Uncontactable. Phone number didn't work and did not respond to emails sent during the day.

Having used Truly a number of times since 2016, I'm so disappointed in the how bad both their Product & Customer Service has become.

In 2019 I purchased an experience for my Sister in Law's 40th, which suddenly was "no longer offered" and so the only option was a refund or to pay more to have a different experience. I've since purchased another experience which also now suddenly is "no longer available" and having emailed multiple times; I'm having no luck in contacting anyone at Customer Service for a response; even after the automated chat bot explained I should have an expedited reply after 24 hours.

I'm fully aware that the pandemic has negatively impacted the hospitality industry and accept that this was likely the case for the first negative experience for the purchase in 2019. However, having purchased an experience post pandemic and had the exact same response, I'm of the opinion Truly are using the Pandemic as an excuse to disguise poor management and customer service.

Booking request for experience acknowledged immediately and kept updated throughout process by Jian, so avoiding any delay in reserving hotel accommodation and other dependent arrangements

Had someone named Vanessa who helped me through the entire process .. very helpful in her answers , explanation on how to go about making my booking and prompt with her replies and follow up . A good service, so well done.

Truly organised a long New York weekend for us. We had won this as a charity auction prize and expected lacklustre execution... How wrong we were - they picked a great, well appointed and centrally located hotel (The Iroquois), organised a private tour of the Metropolitan Museum with a genuine professor of Art History and sent us off to a great New American 5 course dining experience at Gramercy Tavern. Our timing requests were promptly accommodated as well. Great experience indeed!

Ellen was great. Very helpful and prompt with her communication.

My only gripe was that the voucher was ambiguous to the fact that the experiences had different price points.

We ended up having to 'top up' our voucher so that we could actually make use of it as none of the experiences available had the monetary value of the gift amount sold to our friends

Jian has been super helpful and really responsive!

Ellen has been very helpful in making changes to an original voucher experience, her responses are always very fast and she delivers on her promises. I had never used Truely myself before receiving as a gift however I look forward to using them again soon. Thanks again Ellen for going the extra mile it is appreciated