Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Toon meer
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Lees wat reviewers zeggen
Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Toon meer
Bedrijf heeft geantwoord
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kledingwinkel
- Babykledingwinkel
- Decoratie- en interieurwinkel
- Winkel in modeaccessoires
- Herenmode
- Damesmodewinkel
Geschreven door het bedrijf
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contactgegevens
Fieldhouse Lane, SL7 1LS, Marlow, Verenigd Koninkrijk
- help@truly.co.uk
- www.truly.co.uk
4,5
Uitstekend
244 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Outstanding
Outstanding service delivery came pretty much the next day !
Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale
20 april 2026
Ordered 2 crystal ice buckets
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to click n collect which I took full advantage of. I was so impressed with the quality and style of the ice buckets that I placed a 2nd order fur 2 more. Again…sent out the next day with full tracking. I will be collecting tomorrow. Thank you to whoever packed my order with such detail and care.
20 april 2026
Review zonder uitnodiging
Great product and packaged very well
2 februari 2026
Service great but I found the website…
Service great but I found the website difficult to navigate
2 februari 2026
The most beautiful shawls ever
The most beautiful shawls ever! I think I’ve bought 10+, for family and friends.
Seriously, so beautiful, if they came in more colours I’d buy them all!!
26 januari 2026
Quality product, excellent customer service
Easy purchase. Great customer service - actual person. Fast delivery. Great quality and value for money.
25 december 2025
Great product
Great product, great buying experience. Questioning value when a quality item is reduced by over 60% in sale - suggests it’s over priced to start with.
27 augustus 2025
Excellent quality & customer service
Excellent quality - beautifully soft merino & cashmere jumper; looks way more expensive than actual price; speedy delivery & robust packaging; lovely message on the box - really special touch!
24 november 2025
Delighted !
Rapid response to any queries coupled with good quality items at fair prices .
(Nicely wrapped too and delivered quickly !)
24 november 2025
Great customer service
The delivery through Royal Mail failed and the tracking status never changed. I got in touch and the customer service was excellent, they shipped the item through DPD and I received it same day.
The item is great.
Good job
5 november 2025
I was very disappointed… The garment…
I was very disappointed… The garment came and there was nothing wrong with it but it was way too big… I requested a return on two occasions and never heard anything back whatsoever. I am now left with a garment and it doesn't fit… The returns system clearly doesn't work… Very disappointed ☹️
9 november 2025
Review zonder uitnodiging
Antwoord van Truly
Hi Wendy,
Thank you for getting in touch and for sharing your feedback. I’m really sorry to hear you found the returns process unclear — we always want this to be as simple and straightforward as possible.
For your reference, all the details about how to return or exchange an item are outlined on our website here: https://truly.co.uk/pages/returns
. You have 35 days from the date of purchase to return or exchange any unworn items, and the step-by-step process is explained on that page.
That said, your feedback is very valuable to us, and we’ll make sure to review the information to see if there’s any way we can make it clearer for our customers.
Made my 1st purchase from Truly last…
Made my 1st purchase from Truly last week. The jeans arrived promptly they were very high quality, they were packaged really nicely and great price.
Overall a very positive experience from Truly. Well done
1 oktober 2025
Fast delivery
Fast delivery, kept informed at each step, good all round service
10 september 2025
Review zonder uitnodiging
Order came quickly
Order came quickly. Part of order was missing but Truly customer service were on it straight away so can’t take any stars away for that
27 augustus 2025
Ordered wrong size
Ordered wrong size. Returned next day (confirmed by Royal Mail). Been chasing customer services for either a refund or exchange for 4 weeks now. Wife is upset because it was an anniversary present. What a shame. Sadly I can’t recommend this store.
2 juli 2025
Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
25 juni 2025
Antwoord van Truly
Hi Elena, thank you so much for the positive review! We are so glad that you love your purchase.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
9 maart 2025
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