Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
Bedrijf heeft geantwoord
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promo... Toon meer
Bedrijf heeft geantwoord
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contactgegevens
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Verenigd Koninkrijk
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,7
Uitstekend
409 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great service
We joined as one of the first bike shops and found it an easy process with great advise
14 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Hi just got endorsed by Simone she was…
Hi just got endorsed by Simone she was very helpful , explained everything clearly at each stage.
Nothing was too much trouble and any questions she answered quickly and with full details. Excellent customer service.
15 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Simone too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Joining Which
Joining Which? Trusted Traders was an engaging and challenging experience made easier by the staff, namely my initial contact Adrian, assessor Tim and most especially Endorsement Coordinator Simone Fitzgerald who was patient, polite and friendly throughout the initial process. I look forward to working with Kirsty going forward.
13 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone mentioned!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
We have just been approved by Which…
We have just been approved by Which trusted Trader, they were very helpful throughout the process. It was good to deal with the same person throughout. They kept us well informed. Happy with the service only down side was the length of time it takes, however got there in the end and happy to be approved so its worth it.
10 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll also take your last comment on board, thank you.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Complete waste of money
Complete waste of money. Don’t get endorsed which trust trader. You might as well be throwing money down the drian.
2 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Dear Kris, we are sorry you feel Which? Trusted Traders is a waste of money; we are proud that we have a retention rate of 88%.
Which? Trusted Traders takes all feedback seriously, so if you haven’t already, please call us on 02922 670 040 or email us at trustedtraders@which.co.uk so we can discuss this further. We appreciate the time you took to leave us this review. Thank you.
An Upgrade With Distinction
The task of upgrading our water softener unit was carried out expertly by a very capable engineer from The Pure Water People. It is a supplier that we have used for nearly 30 years and we have always trusted that any maintenance work carried out over that time will be of the highest standard. On this occasion Mike did an excellent job!
31 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us, you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Very helpful and supportive with a…
Very helpful and supportive with a scheme that goes far and above the average approval scheme.
20 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a kind review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly did a great job to get me through…
Molly did a great job to get me through the process becoming a proud member of Which? Trusted Trader. Thanks Molly
14 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving this great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be delighted to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly rocks
Molly rocks!
great staff could not have asked for more - so helpful
13 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Good to be part of Which Trusted Trader
Communication via both email and telephone was friendly and professional. The vetting process was a helpful and reassuring process. Plus the affordable monthly fee will really help my business. And proud to be part of the trusted trader thank you
12 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we certainly look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
very happy a great job done
I booked access4lofts in October 2024 and they guaranteed the price until March 2025 when I wanted it done. The job was to board out my loft and I can honestly say they done a fantastic job and were really clean and tidy all the way through. I 100% recommend them to anyone, a great job and a full guarantee you won’t be disappointed, thank you access4lofts.
11 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Mashworth Services
Mashworth Services - Electrical Services
It says on his flyer 'Electrical services with the Customer at Heart' So very true. Did all my repairs quickly and ended up charging me less than quoted which is most unusual nowadays. Very nice person I would highly recommend him to the elderly who live on their own in particular.
3 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Brilliant Experience
We have recently been accepted as a Which Trusted Trader and are extremely happy! All of the team I have dealt with so far, Alistair, Adrian, Molly & David have all been exceptional and I couldn't recommend them more. Thank you
3 maart 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such wonderful feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind words on to the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very friendly advisors and a lot of…
Very friendly advisors and a lot of helpful support and advice to achieve compliance. Look forward to a long proud and successful partnership with Which Trusted Traders
27 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Unfortunately, not trustworthy
I used a removal company, Hadley & Ottaway Ltd, who are a Which? Trusted Trader, believing that would guarantee me at least a reasonable level of service. However, the removal company's service was poor and when I got in touch with Which? Legal about what had happened they asked me to notify Which? Trusted Traders, which I did. The removal company didn't comply with several clauses in the Which? Trusted Traders Code of Conduct, but Which? Trusted Traders have done almost nothing about it. I've spent a considerable amount of time since October 2021 giving information to Which? Trusted Traders, but the last time I heard from their staff member Philip Thomas was on 29/11/23, saying he would respond as soon as possible. It has been like this all along with Which? TrustedTraders, with me waiting patiently and then having to chase them for a response.
My experience of Which? Trusted Traders is that their scheme offers nothing to customers. Contrary to their publicity, they don't require their members to comply with the Which? Trusted Traders Code of Conduct, and getting any kind of reasonable or timely response from Which? Trusted Traders has been almost impossible. I'm putting today's date for this, as it's been going on for so long that Trustpilot's date system doesn't go back far enough.
3/3/25: Thank you for your response. Which? Legal recommended I should submit a complaint about Hadley & Ottaway Ltd to Which? Trusted Traders (WTT), and I did that in October 2021, including photos and copies of correspondence. On 23/10/22 I was still chasing a response that showed someone at WTT had read my complaint. In my 4/4/23 email I tried again to explain the poor service from your member Hadley & Ottaway Ltd, and I detailed the WTT Code of Conduct clauses that Hadley & Ottaway Ltd had failed comply with. The Code of Conduct is described by WTT as the rule book for all members to follow, but there were 12 rules that Hadley & Ottaway Ltd failed to follow. For example, I should have been protected from Hadley & Ottaway Ltd employing staff who were not professionally competent, quoting for a service that didn't fit their own T&Cs, including unfair terms, including a term that had previously been struck out by the OFT, including terms contrary to the information provided in my home by one of their directors as he was selling me the service and which later turned out to have made the service unsuitable for me, and demanding full payment before any work was carried out. WTT hasn't investigated these breaches or taken any action. WTT's Code of Conduct is described as the 'framework of expected behaviour for traders to follow to protect themselves and consumers', but it is of no benefit to consumers unless WTT requires traders to comply with it. It is of benefit to poor quality traders, however, to be able to advertise themselves as a WTT member, not comply with WTT's Code of Conduct, and know they will face no consequences.
I've been a member of Which? for several years, and I believed that using a Which? Trusted Trader would protect me as a consumer, particularly as a disabled consumer, from the type of poor service I received from Hadley & Ottaway Ltd. However, it didn't do that.
Advertising a service that you don't provide puts Which? Trusted Traders in the same category as the poor quality traders you claim to protect consumers from.
26 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for your review, we are sad that you feel the service from the trader and us here at Which? Trusted traders hasn't been what you expected.
We have reviewed our records and can see we have had only one complaint about this trader, which was in 2021. We can see this was investigated at the time and having reviewed the outcome of this case again, we are satisfied that Which? Trusted Traders took your complaint seriously and dealt with it appropriately, advising on the courses of action available to you to resolve your complaint. We are also satisfied that given the history of the company as a Which? Trusted Trader, that it was appropriate that the business remained endorsed as a Which? Trusted Trader.
Very soon after a phone call GS Roofing…
Very soon after a phone call GS Roofing Ltd visited my property on 14/02/25 in Killearn to take pictures of my roof damage. This was followed up by a damaged tile being reinstated, the entire roof checked over, a blocked hopper pipe was also found and unblocked on 19/02/25, work completed as quoted. Work to my roof was done quickly and efficiently. I've used this business before and would continue to do so, also recommend their excellent service to others.
19 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Was very nervous about going through…
Was very nervous about going through the application but all members of staff I have dealt with at different stages have been so pleasant and helpful although they are assessing you. Proud to be a Which? Trusted trader and grateful for the extensive knowledge and assistance that they provide
19 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Fencing Acorn Fencing
Acorn fencing . Nick Feltham and work partner Timmy
Worked extremely hard and efficient,and also very tidy workers Would recommend them to anyone.We were very happy with the work they carried out for us.
Always kept you informed when they would be coming.
They deserve a medal.
18 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Small business, huge benefit
We are a small business that has been a Which? Trusted Trader for over 9 years. Having this endorsement has allowed us to quickly build trust with our customers and has generated a lot of installation work for us pver the years for a very reasonable fee.
9 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such positive feedback! It’s always great to hear from an endorsed trader, especially after working together for so long!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Style bathrooms Grimsby
We have just had Style bathrooms (Grimsby)renew our bathroom and found the tradesmen and showroom staff very professional. The workmanship was excellent everything done to perfection excellent service and wouldn't hesitate recommending them to anyone thank you.
3 februari 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders' profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
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