Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
Bedrijf heeft geantwoord
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You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
Bedrijf heeft geantwoord
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promo... Toon meer
Bedrijf heeft geantwoord
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contactgegevens
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Verenigd Koninkrijk
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,7
Uitstekend
409 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Broken 'slide and swing' Patio Doors....No more!
I had been unable to open my 'slide and swing' patio doors for 3 years as the company that manufactured and installed them became insolvent owing to the Covid19 pandemic. I called Woodfield Windows Southern to see if they could help fix the doors. I was so impressed with the professionalism and speediness of their response. I felt it necessary to right a glowing review for this company as they were not only able to fix my doors but also at a reasonable price. Well done them!!
21 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great service
Great service, Beth has been fantastic throughout+ Alistair was great throughout our video chat about protocols +conduct.
Thankyou very much hoping for a great working future together
13 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for both Beth and Alistair; we'll be sure to pass this on to them!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Thank You
I would just like to say a thank you and appreciate all the support I had whilst doing this endorsement from Simone (who was exceptional) and Tim the assessor, they were patient and explained everything to me so I could carry out the tasks that was necessary for my application. A Big Thank You
1 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Communication was great from the start
Communication was great from the start
Very friendly staff helpful with good advice pleasant to deal with *****
11 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Professional, Friendly and Hassle-Free Sign-Up Process
I recently joined Which? Trusted Traders and was really impressed with how smooth and straightforward the whole process was. Everyone I spoke to was professional, friendly, and genuinely helpful from start to finish. It felt like they really wanted to make sure I understood everything and was comfortable at each step. The process had a good flow to it and never felt rushed or pushy. A great first impression of the organisation, and I’m glad to be on board.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
5 stars
5 stars – Outstanding Service from Start to Finish
Simone Fitzgerald was incredibly helpful and made my whole experience completely stress-free. From the first contact, she was friendly, professional, and took the time to explain everything clearly. Nothing was too much trouble for her, and she really went above and beyond to make the process smooth and easy. It’s rare to come across someone so genuine and efficient. Highly recommend Simone — a real credit to Which? Trusted Traders.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Avoid Which trusted traders
I hired a trader named Handy Property Services—endorsed by Which?—to refurbish my kitchen, and it turned out to be an absolute nightmare. He caused extensive damage: chipped units and worktops, installing them incorrectly and damaging my new appliances - dishwasher, oven and microwave all damaged, drilling right through panels, damaging tiles (some of which are now loose), and leaving the kitchen in a poor and unfinished state. The cost to rectify the damage will be significant.
Despite initially agreeing to make good on the issues, the trader has now ceased all contact and is refusing to carry out any further work. I reported the matter to Which?, provided all the requested evidence, and asked them to take action or at least publish my review. However, they've failed to do anything. I’ve called repeatedly for an update—no one is ever available to speak, and despite leaving my details and sending multiple follow-up emails, I’ve had no response.
I’m extremely disappointed. I’ve always held Which? in high regard and trusted their endorsements, but in this case, I feel completely let down.
18 juli 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
We're sorry that you have had to leave a review about our traders. We take all complaints about our traders seriously and will investigate your complaint. We would be grateful if you could contact us at trustedtraders@which.co.uk so we can gather more details about your complaint.
We also offer a free dispute resolution service for customers of our endorsed traders. If you would like to use this service, please contact us at trustedtraders@which.co.uk
Super helpful! Very pleased customer.
Beth Foston at Which? TT has been excellent helping our small business with endorsement. She kept in touch with us, offered assistance if we needed it and sent everything we needed to do in an email with clear steps. Great customer service and super helpful. Would happily recommend.
23 juli 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
If TT is as good as the…
If TT is as good as the efficient/knowledgable/friendly and helpful representatives I have interacted with then we are looking forward to a long partnership
7 juli 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone involved!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly was great
Molly was great, its a rigorous process to go though but we felt well supported. Everything was explained well and good communication throughout.
1 juli 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Molly, thank you; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Simone was really helpful couldn’t…
Simone was really helpful couldn’t asked for a better person to help us through the endorsement stage
7 mei 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone too, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Could not fault the service at all from…
Could not fault the service at all from start to finish. From our first enquiry to finally becoming accredited we were looked after by each member of the team. The process was straightforward and not intimidating at all despite the rigorous checks they have in place. Special thanks to Simone,John and Beth who helped make the process a smooth one.
13 juni 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone mentioned!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Awesome Customer Service Throughout
We have been very very impressed with the level of customer service from which trusted trader throughout our application. It's taken a few weeks and helped us tighten up our services also. Simone and Alistair have been available every time we've needed some advice and guidance and we are very proud to be part of the Trusted Traders going forward :)
10 juni 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Simone and Alistair!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
All ran very smoothly and I was kept…
All ran very smoothly and I was kept well informed by Simone every step of the way, great job
30 mei 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
A happy trader
The process of becoming a which trusted trader was pretty rigorous, which can only be a good thing.
I was happy with the information provided to me at all stages of the application process.
Now I hope to reap the rewards of their endorsement.
28 mei 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Many thanks
Although rigorous I was supported throughout the process. Well done everyone
21 mei 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a great comment! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
A lot easier than i thought.
A lot easier than i thought.
I was expecting the process to be very long winded and difficult, the entire process was fairly straightforward, the people i worked with were extremely helpful, friendly and could not have done more to help me.
7 mei 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our newly endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We're delighted to hear you had a good experience!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Fantastic support from Molly – truly outstanding!
I had the pleasure of working with Molly while setting up my Which? Trusted Traders account, and I honestly couldn't have asked for better support. From start to finish, she was incredibly helpful, patient, and knowledgeable. She guided me through every step of the process, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward. Molly's professionalism and friendly attitude made a huge difference – she’s been absolutely amazing. Thank you, Molly!
30 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Molly too, thank you; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great company to have work for you
The guys were very pleasant and easy to talk to.
They did a professional job and completed the electrification of 3 garage doors in about 5 hours which we thought was exceptional .They went through the workings of the remotes and demonstrated the operation fully
They cleaned up after they had finished
They stuck to the quoted price which we found most acceptable.
We would not hesitate to recommend James and his son Ryley ,they were a pleasure to deal with.
Thanks for a great job well done and I now don't have to struggle physically trying to open any of the doors..
22 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
all round excellent communication
16 april 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a positive comment!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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