Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
Bedrijf heeft geantwoord
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You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
Bedrijf heeft geantwoord
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promo... Toon meer
Bedrijf heeft geantwoord
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contactgegevens
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Verenigd Koninkrijk
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,7
Uitstekend
409 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great customer service
Simone replied to every email promptly and made the process go a lot smoother, she was always there when needed.
16 december 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone too, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Smooth & Supportive
The process to sign up with Which? as a Which? Trusted Trader has been smooth. Their operatives are knowledgeable and very supportive. Actions provided are backed with legislation. They have helped our business become even more professional and provide information to our customers in an easier to understand format. Thank you
16 december 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I live in a converted house
I live in a converted house, which has 6 apartments. We needed replacement stair and landing carpet, so contacted Goods Carpets of Kings Heath, Birmingham. Over 2 days William and his helper removed the old and replaced with the chosen new one. They were polite, hardworking and professional - I couldn’t have asked for better!
4 december 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
A very comprehensive review of my…
A very comprehensive review of my business made easy with very nice people to deal with. A pleasure to be associated with the Which brand.
28 november 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Top class proper company.
25 november 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such great feedback about your experience with Which? Trusted Traders!
Trusted for MANY years
Where do i start.....Beth Foston was fantastic, calm cool and collective, the whole process was smooth and very clear on what is expected of our company, we are proud to have the WHICH logo on our website etc.....as for the cost per month HA HA pennies compared to what you get back, thank you Beth & the team @ WHICH.
20 november 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Everything is well planned to get…
Everything is well planned to get everyone up to the high standards that people associate with the Which? brand!
Everyone I have spoken to has been incredibly helpful and passionate about Which?
20 november 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Worthwhile assurance level!
The Which team were very thorough in their assessment process. Responses and guidance were spot on. Great to see that their assurance process is valid and worthwhile.
13 november 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I find really easy and very helpful…
I find really easy and very helpful team especially Simeone Fitgerard
She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich trusted trader I hope I find right team to find my future projects
Thank you everyone
29 oktober 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member, thank you for your kind feedback about Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
⭐☆☆☆☆ “Which? Consumer Champion?” – A Complete Disgrace and Utter Hypocrisy
I once believed Which? Trusted Traders stood for fairness, honesty, and consumer protection. What a joke. This organisation has proven to be a disgrace to its own name — taking people’s money, ignoring basic decency, and behaving like the very cowboys they claim to protect consumers from.
For weeks, they’ve hounded and harassed me to change documents that official authorities have confirmed are perfectly valid. Their relentless badgering shows a total lack of knowledge, empathy, or professionalism.
I repeatedly explained that my wife was under the care of a neurosurgeon after being rushed to hospital with a serious brain condition. You’d think any decent organisation would show compassion and back off. Not Which?. They bombarded me with emails and calls, showing zero humanity.
Then came the most disgusting part. On Friday 17th October, while my wife was in theatre undergoing brain surgery, they called again. I cut them off to focus on my family — and their response? To take our next Direct Debit payment and remove our listing without a word of decency or understanding.
That’s not the action of a trusted consumer body — that’s the behaviour of a cold, money-grabbing, heartless operation. They hide behind the “consumer champion” label, but behind the scenes, they treat real people with contempt.
Their actions are cruel, unethical, and shameful. It’s crystal clear they care about nothing but money. People mean nothing to them — you’re just a number in their system.
Over the past year, I’ve watched several other reputable local businesses walk away from Which? Trusted Traders, and now I completely understand why. Their integrity is rotting from the inside out.
If you value compassion, honesty, or professionalism — stay well away. Which? Trusted Traders is nothing more than a disgusting, hypocritical cash machine, hiding behind a shiny badge of “trust” they no longer deserve.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Dear Darren,
We’re truly sorry to read about your experience and deeply saddened to hear about your wife’s health challenges, we sincerely wish her a full recovery.
We’d like to clarify that we only suspended your account as we didn’t receive the correct documentation within the required timeframe, as per our endorsed Traders contracts. As a consumer protection scheme, we’re obliged to ensure all traders have valid and up-to-date information. Without this, keeping the account active would pose a risk to consumers and potentially your own company.
We fully understand that this coincided with an incredibly difficult personal time, and are genuinely sorry for the added stress this caused.
We have reached out privately to discuss this matter further and to see whether there is any way we can offer support or clarification. We value feedback from every Trader, and as our intention was not to be unsympathetic, we’ll take this as a learning opportunity to ensure we handle similar situations with greater care and compassion in future.
Molly made the who process a breeze!
Molly was friendly, knowledgeable, and helpful through the whole application! Everything was explained clearly with regular check-ins. Couldn't recommend more.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great application Servuce
Great application Servuce, just goes to show how much tradesmen and women are vested to be which trusted trader. It wasn’t easy to get vetted but I was well workaholic it. First class service and 100% there if you need them. Would highly recommend becoming a which trusted trader.
26 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Beth was great to deal with and helped…
Beth was great to deal with and helped me so much to get organized. Great customer service!
18 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Dean 1st call south West locksmiths...1st class
Booked at short notice. Arrived on time. Very reasonable price. Excellent service. Dean at 1st call south West locksmiths
17 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
The whole process was made so simple…
The whole process was made so simple and everything explained where needed. Simone was always on the ball with chasing up and making sure things moved forward ahead of schedule. A real benefit to any business and top class guidance
11 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Which? The perfect trading companion
Which? Trusted Traders has been an exceptional platform for an established small business such as ourselves. The communication is first class and enquires are from the very customers we are looking to target. My client manager, Sam Rashdi has been incredibly good in maintaining good communications, and has always been there to support us should we have any concerns. If you feel your business is first rate, then I would definitely look at Which? Trusted Traders to profile this.
10 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Sam too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Excellent service
Excellent service, big thank you to Molly!
2 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member; we'll be sure to pass this on to Molly too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Outstanding Guidance and Assistance from the Which? Team
Thank you, Simone and Tim, for their outstanding assistance and support throughout our entire application to become a Which? Trusted Partner. They were always responsive to our questions and guided us every step of the way. Their professionalism and willingness to help made the whole process much smoother, and we truly appreciate their efforts in helping us get approved.
2 september 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member and thank you for your kind feedback about Simone and Tim; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
MTS Plumbing and Heating
Jim offered a full and clear quotation proposal and carried out the boiler replacement job very well. This, combined with a competitive quotation, ensured we made the right choice in selecting MTS.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Fantastic experienced knowledgeable…
Fantastic experienced knowledgeable staff. Taking step by step process, advising you and your business giving you the best confidence in gaining good work platform.
Have just successfully completed all my checks and now managing my own business profile page. Adding all previous places and photos of when where and works being carried out by my business.
Great Staff knowledgeable Adding additional information to help current standards in marketing handling customers and customer care.
There's so much more. Just would like to add a big thank you.
Thanks again
29 augustus 2025
Review zonder uitnodiging
Antwoord van Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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