TrustonTap Reviews 175

Sharma was kind and caring and looked after my husband after a recent operation. We felt she was very concerned for his welfare and as he still had poor mobility and was confined to bed, kept checking on him regularly. She also looked after our little dog, Sophie, who obviously took quite a shine to her!

Trust on tap found us an excellent PA at short notice. They were very responsive over a bank holiday weekend

The administrators were helpful and friendly. But we needed emergency help (someone returning home after broken ankle), it was hard to talk properly to the proposed carer beforehand, she missed the first meeting, and turned out to be not appropriate. No one warned us of the £18 'Short-term booking fee'. I'd advise anyone needing sudden help to talk carefully to several proposed carers in advance, whatever the urgency!

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-shape at home in numerous ways. It has been a pleasure to have her company and help.

Has helped our situation, having additional support.
As I wanted, somebody else for Mum to interact with.

The team have been very effective and efficient, the process simple. I talked about our needs, received multiple resumes, decided who to video interview and then meet in person. Care for your loved ones is crucially important and in the end depends on the person actually providing the care. We couldn’t be more confident in Lindsay. She is exceeding all my and our expectations, has very quickly settled in and making a great difference.

As a P.A working for TrustonTap I have found them from the beginning to be extremely supportive, friendly and helpful encouraging the best from their carers and most important they genuinely care about their clients. I would and have happily recommended them to both potential clients and carers.

Antonia and her team were polite and patient with my mother.
I am so glad that I chose Truston tap as they have found for my mum a very caring carer.

The Carer we have is lovely, very professional and caring.

I was walked through each stage.Friendly,helpful staff.

Friendly helpful kind staff. Always have time to chat,quick response.
They look after staff and clients.
Payment on time.

I have been given a warm welcome by TrustonTap team.
The staff have been extremely helpful whenever I have got any work related issue.

After an initial meeting with P, both my relative and I who I care for, felt quite at ease. P is an experienced carer who displays compassion and thoughtful companionship to my relative and gives me support too. I would recommend TrustonTap for their professional management and empathetic approach to clients.

Lillian is excellent. She keeps a watchful eye on Juliet, intervening only when necessary and encouraging Juliet to be as independent as possible. She shows initiative in various ways and is happy to undertake other tasks such as ironing and dusting. She is the ideal carer.

Truston tap provided a reliable carer who I am very pleased with. Highly recommended

I use TrustonTap quite a lot and they are regularly and reliably helpful, both the drivers and the office. It;s been a great discovery and I keep on finding new things they can do to help me.

Very helpful and caring, arrives when promised

Gives the impression of being an efficient, well administered Organisation in my experience to date. My only constructive criticism is the latest change of appearance of the Invoice. Previously, the exact dates of service were listed. Now it just says - "Care Charges: Mon, Date/Month/Year - Sun, Date/Month/Year". Of course, the old detailed listing of exact dates, is my subjective preference. Surely it may not be impossible to list exact Service dates in a 7 day period.

My carer is very kind and helpful.