TrustPay Reviews 20

I enjoyed it though

Stay away... ancillary charges are absolutely astonishingly high and just increase over time without even signing a new contract as all rolling contracts!

Upon checking with the acquiring team, the Ancillary fees and services are additional costs that may apply to the transaction beyond the main price. These are separate from the core product or service cost and can usually be found within the Omnipay generated statement as a manual adjustment. 
 

The service with Trustpay has been exceptional at times that are important to us (as a customer)
Trustpay is a critical partner to us and we have worked with them for several years. Their normal service works well - but what sets them apart is how they have dealt with problems when they arise. We have had 3x in the time we have worked with them. Its a low number but each had an impact on our business, so important to us.
What has been exceptional is how quick they have dealt with the issue in each case and rectified the issue.
I have worked in payments for 15x years and this is the only company that i have felt inclined to recommend.

They have a standard charge for their fees, they want a rolling reserve of 10% of turnover for 6 months. Meaning they get to keep massive amount of money your business needs to survive

Read the contract carefully when signing. They will keep the money in your reserve account for 180 days even after the end of the contract. It was common for us to have to contact our customers or make a payment. We have a very bad experience.

Excellent acquiring bank in Europe with great knowledge of the Payments ecosystem. The entire team is constantly proactive, always needing to provide great solutions while keeping a very personalized approach.
Thank you TrustPay Team!

For all companies we recommend Trustpay, their services are very professional. We are a leading online and IT company providing many services worldwide and are working with over 150 senior developers all around the world. For us it is important to have partners like Trustpay what can help us with our online platforms as payment gateway and also paying fast and cheap our developers worldwide, even they are developer company or individual IT developers. Trustpay also offer mastercard for all our employers what gives instant upload to their cards what more easy can it be without any transactions time, costs or fees. Our world is transforming more and more to a digital world when time cost money and effort. Trustpay just make it easier for you. They are offering a complete solution for your business. We have been looking for long time to find a solution like Trustpay are offering, many banks and compliance teams dont understand the IT and online business, but Trustpay do. We have never had any issues with them and we have been working with them for many years now. This is the future. More and more people understand buying and paying online is the best and safest optioin. Are your company going online or need bank or payment solutions Trustpay can help you. Make it easy for client to pay both by card and bank online. Trustpay offer great gateway services and even faster SEPA payment for low fees, so your client can pay in an easy and safe way. Their services and support are great, they will help you in an easy way to setup your bank and gateway services. I can guarantee Trustpay is one of the best on the market and can highly recommend them.

I have been using Trustpay for the last 3 years without any issues. Great service and support. They are one of the few on the market who provides 3 in 1 solution. Bank, gateway and card payout services. This solution fits our business perfectly and helps us a lot to be competitive on the market. Also to pay our employers and partner in an easy and cheap way. Trustpay is our main partner and I can recommend them for all who need a safe and good partner either if you just need a bank solution and employers payout mastercard solution. Or if you have an online platform and need a good payment gateway. Trustpay will help you with all your needs and your company to make big progress with very low fees and short setup time. We have been over 10 years on the IT and online market and Trustpay is the best partner we ever have, therefore we gave them 5 stars.

We`ve been working with Trustpay for half a year at the moment with a group of companies, and I would like to point out their prompt replies, highly professional managers, and willing to help in any tough situation.

We've been working with TrustPay for several years now for our EU online sales. The entire TrustPay team is extremely helpful for any type of situation whether it's technical or more business focused. They are supportive partners and open to growing a relationship rather than just providing a banking solution. I look forward to many more years of working together.

I am not their customer, but I had a very positive experience with the customer support. Long story short:
I was a victim of a fake online seller and transferred money to his/her TrustPay account in advance. The item never arrived and the “seller” stopped communicating with me. I have decided to write to the customer support about my issue and inform them about the suspicions activities of that account. After few email exchanges, I received my money back from the “seller”. Thanks again! 🙌

Karin Szecsányiová, head of account management is by far the best account manager you could ask for. Always on spot with her answers, always one of the first to inform us about the new regulations we need to pay heed to, super helpul and always trying to find solution to accomodate everyone. I love working with Trustpay and that's 50% thanks to Karin (the other 50% is they are a good and reasonable acquirer).

We have been cooperating with Trustpay for several years and I must emphasize that the level of customer service is brilliant. Anytime we need help, they are available and proactive. I find Trustpay to be very reliable partner for card processing.

TrustPay has been very supportive since day 1. We have really appreciated their open views on how to conduct business and helped us to streamline the business of our merchants.

We're very happy with the leadership of TrustPay and their commitment to put the customer first.

TrustPay is a real backbone for our business.

Hi.
I have been in the global payments and banking industry for about 10 years.
I own a couple of companies by which we render, inter alia, banking consulting services. When my clients ask me for a bank to support their needs, my first and almost only recommendation is Trust Pay.
In a nut shell, they have great prices, wonderful and user friendly internet Banking system, very short response time and impeccable staff which is always looking to assist the client and make him/her satisfied.
A special gratitude and compliments to our personal account manager, Karin S. - she is always as professional as it gets, 'big picture' understanding of business needs and creativity when out-of-the-box thinking and solution is needed.

They have reached out to us, looking to become our new payment gateway and pushed for a deal. After they collected all the required documents for our application, they turned us down. It is a waste of time, If you are a business, avoid engaging with this company.

We have been working with Trustpay for 5 months, then one day our account got closed with no notice, braking our agreement.
In our contract is writing very clear in clause 7, bot parties has one month notice, but they never give us any.

We received an automatic email saying that our account was disabled. Our Support Manager (Maria Liptayova) is very unprofessional. She should at least notify us before it happens.

We also ask her feedback but of course, she skipped the questions. She doesn't know what means to give feedback.

Apart from that, She never supported us as expected. We reported her some bugs in their infrastructure but of course, she was never able to get fixed.

They also have a big lack on the IT side;
No development team
No sandbox environments

As a developer there is a big concern that they can keep money secure with no-sandbox.

Conclusion, definitely this is not a company you can work with or build any kind of trust.

I hope some authorities will shot them down in the next months.

We've been using their payment service for about a year now. Specificaly payment gateway for accepting visa and mastercard cards online for one of our eshops. Backoffice administration is total mess. One day you get an information that the transation was received, then it changes into processing and finaly as denied. By that time we have expedited couple of orders just to find that actualy the payments did not go through.After all, writing to all those customers to check whether the money really left their account ...Too bad.
Also, their payment gateway website look like a place where you would never like to leave your money. Their customer service does not see any problem, so we stopped using their services and do not recommend TrustPay as a reliable partner.

very bad support and IT infostructure.