Quick delivery as promised and perfect product for my grandaughter. Very comfortable fit for a slightly tubby child. Well done Trutex
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The school grey trousers are great. Unfortunately the front stitching comes undone just below the zip. I have had to have 3 pairs out of 5 repaired.
Bedrijf heeft geantwoord
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Toon meer
Bedrijf heeft geantwoord
After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Trutex
Geschreven door het bedrijf
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Geschreven door het bedrijf
- Uniform they grow out of, not wear out
Contactgegevens
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Verenigd Koninkrijk
- 01200 421206
- td@trutex.com
- trutex.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Efficient service
23 juni 2025
Antwoord van Trutex
Hi Christine
Thank you for your 5 stars on service.
Kind regards
David
Exactly the product we needed at a…
Exactly the product we needed at a great price but having had the sports trousers before, we know they are good quality.
31 juli 2025
Antwoord van Trutex
Hi Jayne
Thank you so much for your kind review! We're delighted to hear that the sports trousers were exactly what you needed and that you're already familiar with their great quality. It's always wonderful to welcome returning customers who trust our products. We’re glad you found them at a great price too! If there's anything else we can help with, please don’t hesitate to reach out.
Kind regards
Elizabeth
100% recommend
Uniform is slightly more than some high street stores but is very well made and worth it in the long run if you can. Delivery received next working day. Wouldn't hesitate to use again.
16 juli 2025
Antwoord van Trutex
Hi Lorna
Thank you so much for your kind recommendation! We're really pleased to hear that you're happy with the quality of our uniform and that your order arrived promptly.
Higher-quality uniforms last longer, withstanding the daily wear and tear and will save you money in the long term.
Kind regards
David
I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong item and had to phone customerservice they replied promptly and sorted it out
30 juli 2025
Antwoord van Trutex
Hi Derek
Thank you for your review! We're really glad to hear that our customer service team was able to help you quickly and sort everything out.
We appreciate you taking the time to share your experience.
Kind regards
David
Quality uniform and great service!
The quality of the school shirts is far superior to most other providers. It is great that the top bottom is attached to some elastic which makes the collar, when buttoned, more comfortable. A nice touch! Also the service is very efficient!
29 juli 2025
Antwoord van Trutex
Hi Gillian
That's amazing to hear - thank you so much for your positive feedback. Quality is our top priority along with customer service so your comments are much appreciated.
Kind regards
Elizabeth
I had a query about an item also I…
I had a query about an item also I wanted to return an item the customer service I received was excellent
29 juli 2025
Antwoord van Trutex
Hi Lesley
Thank you so much for your 5 star feedback. We are very proud of our Customer Service Team and I will pass on your kind comments.
Many thanks
David
On point on all I’ve seen with products…
On point on all I’ve seen with products I’ve purchased from here
28 juli 2025
Antwoord van Trutex
Hi Tez
Thank you for your feedback and more importantly, your returned custom. Our customers are very important to us and we look forward to serving you again.
Kind regards
Elizabeth
Very easy to order skirt was good…
Very easy to order skirt was good quality unfortunately it was too big and slightly too long. I would definitely recommend
29 juli 2025
Antwoord van Trutex
Hi Teresa
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate.
Although the skirt was too big we appreciate your comments on quality and your recommendation.
We appreciate it may be a little late this time, but if you need to order again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
Kind regards
Elizabeth
Delivery was on time securely packaged…
Delivery was on time securely packaged and quality and fit if school skirts were excellent one very happy grandaughter
29 juli 2025
Antwoord van Trutex
Hi Shirley
So pleased you received your order promptly. Quality is our top priority so we appreciate your comments.
Great to know that your granddaughter is happy too.
Kind regards
Elizabeth
recived my order and one set of them…
recived my order and one set of them was a set of returns that was 2 diffrent sizes and had someones elses name in them
29 juli 2025
Antwoord van Trutex
Hi Elaine
Thank you for your feedback. We're really sorry to hear about your experience. This is certainly not the standard we aim for, and we completely understand your frustration.
Please reach out to our customer service team at td@trutex.com, and we’ll be happy to resolve this for you as quickly as possible.
We appreciate you bringing this to our attention and will investigate how this happened to ensure it doesn’t occur again.
Thanks again for your honesty, and we hope to make things right.
Kind regards
David
Antwoord van Trutex
Hi Timmy
That's great news! Thank you for letting us know and for taking the time to leave us 5 stars for quality and fit. Much appreciated.
Kind regards
Elizabeth
Antwoord van Trutex
Hi Diane
That's great to hear! Thank you for the lovely feedback.
Regards
David
Great uniform from Trutex
I placed my order and arrived in 3 days. Good quality uniform and would order again. Great service. I would highly recommend Trutex for uniform
25 juli 2025
Antwoord van Trutex
Hi Sean
Thank you so much for your 5 star review. We're delighted to hear your order arrived quickly and that you're happy with the quality of our uniform and service. We really appreciate your support.
Kind regards
Elizabeth
Antwoord van Trutex
Thank you Lucy - great to hear this.
Regards
David
Antwoord van Trutex
Hi Bea
Delighted to hear you received your order quickly and you are so happy with the quality.
Your 5 star review is much appreciated.
Kind regards
David
Absolutely dreadful website
Absolutely dreadful website. I was hoping to order a school blazer for my son. I tried to create an account but I was asked to enter the school’s LEA code. I looked this up and was informed that schools do not typically give out their LEA codes so I was unable to create an account be a it wouldn’t let me proceed without this information. How anyone orders anything online from this site is a mystery to me. I tried BE Uniforms instead and ordered the required blazer in less than 2 minutes.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Trutex
Hi there
The LEA code is used to help identify the correct school and uniform range supplied by "Trutex Direct" and can be found at the bottom of the School Specific Uniform List provided to parents. If it was a school specific item and you haven't had a Trutex Price List and you have managed to purchase it from BE, I doubt that we would have been able to supply this for you as we do not have any cross-over schools with them. If it was a plain item, you wouldn’t have needed to create an account. If this is the case we’d really appreciate it if you could contact us at td@trutex.com to confirm the school name and if we need to correct anything on our side. Our TrustPilot record means a lot to us and as you can see from the many 5 star reviews, our website provides an easy shopping experience for parents who are in receipt of their school specific log-in and password, which takes them directly to their school's items.
Our Customer Service team is always happy to assist with account setup or placing an order should this be required for your child's school uniform - whether by phone, email, or live chat.
Kind regards
David
Good customer service . Good quality school wear
Easy to order . Received on time
Good quality school wear ..
11 juli 2025
Antwoord van Trutex
Hi Judith
Thank you so much for your kind words! We're delighted to hear that you found our customer service helpful and our school wear to be of great quality. It's great to know that your order process was smooth and everything arrived on time. We really appreciate your support and look forward to serving you again soon!
Kind regards
Elizabeth
The sizing is really inconsistent and…
The sizing is really inconsistent and can be quite confusing. If your child is even a bit bigger, I'd steer clear of the shirts since they're too long and the collar size only goes up to 14.5.
There’s no exchange service either, so unless you have a printer, you'll have to find a place to print the return label, which adds extra costs and hassle just to make a return. Plus, you’ll need to purchase the items again and wait for the refund to hit your bank, which is frustrating, especially after already spending over £100 on necessary school clothing. I really feel for parents who have more than one child and need to start back-to-school shopping from scratch.
The sizing and return policy need enhancement, especially the print-your-own label option, as few locations provide printing services. Additionally, returns labels should be included with the items as they were previously. Makes no sense to me 🤔
30 juli 2025
Review zonder uitnodiging
Antwoord van Trutex
Hi Milli
We are disappointed to read your review this morning; it is unusual for us to receive feedback regarding our school shirt sizes being inconsistent. We do offer bigger than a 14.5” collar, so would be intrigued to see what school you are ordering for so we can investigate further.
Returns labels are no longer included as we have become paperless to avoid unnecessary waste in an effort to continue our commitment to reducing our environmental impact. We have introduced a print at store option on our returns site so you no longer have to print the label, however if you had contacted the team we would have talked you through this or sent one to you in the post if required.
If you could get in touch with us with your order number we will be able to check which shirt you purchased so we can investigate and pass the information on to our Product Development team as we continue to review and improve our range.
Should you wish to order from us in the future, we have created a series of videos and help by product type. You can visit the “Size Guide” area on our website at https://www.trutex.com/tips-and-tricks/size-guides.html
If there’s anything we can do to support you further, please don’t hesitate to get in touch with our customer service team at td@trutex.com
Kind regards
Elizabeth
Antwoord van Trutex
Hi Kate
Thanks for your feedback. We're pleased to hear that it's good fit and you received your order promptly.
Kind regards
Elizabeth
Antwoord van Trutex
Hi Colette
Thank you for the 5 stars. Great to hear your order arrived promptly and that you find our ordering system user-friendly.
Kind regards
Elizabeth
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