Trutex Reviews 4.273

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Quick delivery as promised and perfect product for my grandaughter. Very comfortable fit for a slightly tubby child. Well done Trutex

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The school grey trousers are great. Unfortunately the front stitching comes undone just below the zip. I have had to have 3 pairs out of 5 repaired.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kinderkleding
  2. Kledingwinkel
  3. Kledingleverancier
  4. Schoolartikelen
  5. Sportkledingwinkel
  6. Uniformwinkel

Over Trutex

Geschreven door het bedrijf

Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.

Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.

You can be assured that when you're buying uniform from Trutex, you're buying the best!

Trutex

Geschreven door het bedrijf

Uniform they grow out of, not wear out

Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 1 van de 5 sterren

I ordered 6 short sleeve shirts and…

I ordered 6 short sleeve shirts and received 4 shorts sleeve and 2 long sleeve shirts, after 2 emails to try to correct the issue I have had no response. Very poor customer service.

9 maart 2026
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Antwoord van Trutex

Hi Ian,

We are very disappointed to see that you have left two 1 star reviews regarding our customer service.

I have checked your account and can see that you emailed us on Saturday 14th March. Our Customer Service Team replied on Monday morning requesting images so that we could investigate the issue further. You then emailed again on 23rd March advising that you hadn’t received a reply, so we re sent the original response and replied to you straight away.

Could you please check your junk or spam folder in case our emails have been filtered there?

We are, however, pleased to hear that you are happy with the quality of the shirts, and we hope to resolve this matter for you as quickly as possible. I have asked a member of the team to contact you by telephone this morning.

Kind regards,

Elizabeth

Beoordeeld met 5 van de 5 sterren

Brilliant site lots of special offers

Brilliant site lots of special offers. Good selection of sizes. Lots of schools to select from. Have used several times. Know exactly which site to go to first thank you Trutex. Fast delivery.

7 november 2025
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Antwoord van Trutex

Hi Janis

Many thanks for your wonderful review on all counts and for your continued support.

Much appreciated.

Elizabeth

Beoordeeld met 5 van de 5 sterren

Good quality, quick delivery

Clothes arrived quickly and the guidance on the website (large fit for girls shirts) made sure we got the correct size.

5 maart 2026
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Antwoord van Trutex

Hi Martyn

Thanks for your feedback on the size guidance we offer on the website. Your support is much appreciated.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

As all purchases should be.

As all purchases should be. Easy.
Order arrived in great time, unfortunately one of the items didn't fit and I had to return but it was refunded as soon as it was received. No complaints whatsoever.

3 maart 2026
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Antwoord van Trutex

Hi

Thanks for the feedback - our order system is very straightforward - so we're delighted to hear that you approve.

Thanks too for the positive comments customer service.

Kind regards

David

Beoordeeld met 3 van de 5 sterren

Far too long!

Unfortunately the shirts were far too long, they fitted my 14 year old daughter like a dress! They dont offer exchange bit return process was straightforward.

16 februari 2026
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Antwoord van Trutex

Hi Frances

I have responded to your feedback under the product review you left with regards to advice on fit, and I am pleased to hear that you found the return process straightforward.

Kind regards,

Elizabeth

Beoordeeld met 5 van de 5 sterren

Great overall product & service

Quick delivery. Loved that a lot of the packaging was recyclable and not plastic. Have tried lots of white school shirts for my son but these are the only ones where he loves the fit. They wash and iron lovely.

2 maart 2026
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Antwoord van Trutex

Hi Justine

Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our service and quick delivery. It’s great to know you appreciated the recyclable packaging - we’re always working to reduce plastic where we can.

We’re especially happy that your son loves the fit of his school shirts and that they wash and iron so well. That’s exactly the kind of feedback we love to hear!

If you ever need anything else, we’re always here to help.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Good customer service

Good website, prompt delivery and great customer service. The courier lost my return, but Trutex got it sorted.

4 februari 2026
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Antwoord van Trutex

Hi

Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and Customer Services were able to assist with the return.

Kind Regards

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order. Good value. Klarna

2 februari 2026
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Antwoord van Trutex

Hi

Thanks for the feedback - our order system is very straightforward - glad you approve.

Thanks too for the positive comments on value and payment.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Great fit great materials

Have been looking for good fitting school trousers and have at last found the best around

2 februari 2026
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Antwoord van Trutex

Hi Mary

Super feedback - thanks for letting us know you're happy with the fit and quality.

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

One Happy Granddaughter

Ordered a skirt for my Granddaughter for school, found the same one on Trutex website cheaper than the company the school uses for the regulated uniform, fast dispatch and one happy Granddaughter
Recommend Trutex for cost customer service and dispatch.

2 februari 2026
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Antwoord van Trutex

Hi Linda

It’s great to know you found just what you needed on the Trutex website at a better price, and we’re pleased our fast dispatch helped make the experience even smoother.

Thank you for recommending Trutex for value, customer service, and quick delivery.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

You Made every thing easy and the…

You Made every thing easy and the quality of the garments is brilliant thank you

12 februari 2026
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Antwoord van Trutex

Hi Samantha

Delighted to hear you found our ordering system straightforward and that you find the quality of our schoolwear brilliant. Your 5 stars are very much appreciated.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Really fast delivery

Really fast delivery. Excellent quality and some stretch which is really good for school. Just bought a larger size for my growing daughter

10 februari 2026
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Antwoord van Trutex

Hi Kath

Great to hear your order arrived quickly and that you’re pleased with the quality and comfort of the uniform. It’s great to know the stretch is working well for your daughter and we hope the new size serves her just as well as she grows.

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

Junny

The school shirts are perfect and fast delivery.

9 februari 2026
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Antwoord van Trutex

Hi Junny

This is great to hear, thank you for your review.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

Brilliant quality

Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality.
Little lady is a few months in now, and the skirts have certainly been put through their paces. The pleats are still holding up after numerous washes, and the colour hasn't yet begun to fade whatsoever.

I would be happy to recommend this company for any parent who needs good quality school uniform, which won't require you to buy new items and sooner than you need or like to!

23 juli 2025
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Antwoord van Trutex

Hello again Sharntel

We’re delighted to hear that your daughter’s new school journey has started off well and that the skirts have been a great choice. It’s fantastic to know that the quality has lived up to your expectations.

We’re really pleased the skirts have stood up to day‑to‑day wear and that you feel confident recommending us to other parents looking for durable, reliable school uniform. That means a lot to us.

Kind regards

David

Beoordeeld met 5 van de 5 sterren

Good quality

Good quality, quick delivery. Was sent a discount code too.

30 januari 2026
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Antwoord van Trutex

Hi

Thank you for the 5 stars on quality and delivery.

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

Good quality

Good quality. Fast delivery.

29 januari 2026
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Antwoord van Trutex

Hi Lisa

Thank you for your kind review on quality and service.

Kind regards

Elizabeth

Beoordeeld met 4 van de 5 sterren

Girls School Shirts

I have to buy revere shirts from here as they do larger teenager sizes, however the quality the shirts are terrible, they go manky yellow even when you follow the washing instructions, The ordering service and delivery were excellent and they take Klarna which is a bonus for us secondary school buyers!

14 augustus 2025
Review zonder uitnodiging
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Antwoord van Trutex

Hi there

Thank you for taking the time to leave your feedback. We're really pleased to hear that you were happy with our ordering service, delivery and Klarna option, but we’re very sorry to hear about the issues you’ve experienced with the quality of the revere shirts. We’d really like to look into this for you - could you please share your order number with us so we can investigate as quickly as possible? Please email td@trutex.com.

We look forward to hearing from you.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

Outstanding customer service

Great trousers, fit well. Customer service was outstanding as I had a faulty product and was rectified and a replacement item was sent out straight away

29 januari 2026
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Antwoord van Trutex

Hi Michelle

Thank you so much for your wonderful review!

We’re really pleased to hear that you love the fit of the trousers and that our customer service team could quickly resolve the issue with your faulty item. We always aim to put things right as swiftly as possible, so it’s great to know the replacement reached you without delay.

Kind regards

Elizabeth

Beoordeeld met 5 van de 5 sterren

Eco-friendlier packaging

Items were promptly delivered. I like the new more environmentally friendly brown paper packaging!

28 januari 2026
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Antwoord van Trutex

Hi Peter

Thank you so much for taking the time to leave us a review. We’re really pleased to hear about your positive experience.

We’re especially proud that you noticed our environmentally friendly packaging. Sustainability is a big focus for us, and we’re continually working to reduce waste, use recyclable materials, and make choices that are kinder to the planet - so it means a lot when customers appreciate these efforts.

Thanks again for your support!

Kind regards

David

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