Fi Reviews 422

Email customer service is slow and sometimes unresponsive. No results with phone call as I'm once again told to wait on another email and the people answering are not techs and would not transfer me to a tech. Still waiting on answers after a week of slow emails and a phone call. Not one answer about what to do. Customer rep on phone answered quickly and was very nice. I appreciated Tara and she wanted to help. But taking another message is not what I need. Should have immediately offered an exchange or refund. That's what customer service is supposed to do. Loved the old product but this "upgrade" is terrible.

I love this collar. It has helped me more than once find my precious baby. It gives me such peace when I have to leave them. I love the step meter as we walk everyday.

Tags ship quick and work well

We have a blind German Shepherd, and it really helps peace of mind so I know if and when she gets away from us, I can find her. I love how I can locate her all the time.

I upgraded my FI collar recently to get the new 3.0. I am such a fan of Fi. The collar is small and super efficient. I charge every couple of weeks with a very active dog. It keeps track of her and lets me know when she is out of the safe zone. I love the step tracker to know if she is getting good exercise and the sleep tracker helps me know she is resting when time.
Great work Fi. Highly recommend.

Android notifications arrive too late to be useful. Our rescue had a history of bolting when we adopted him and we ordered the Fi collar so we'd know if he left the house unattended. But in most cases, the notifications arrive 30 minutes of more after the dog has left his geofence area. Both my wife and I have Google Pixel 8 phones running up to date Android 15. This was also happening with Android 10 on my wife's ancient Samsung Galaxy S10 and on my old Pixel 3 running Android 13, and on the Pixel 8 running Android 14. In short, we've seen this issue unfixed for over a year on 3 different phone models and on Android 10, 13, 14, and 15.

Good product. Fi could use longer battery life and quicker refresh rate

Fi has a reliable, smart product and one of the best support teams I have ever encountered.

Love it, my vizsla is #1 in our city!!

Design and durability are amazing and they now have better collars to choose from with metal adapters. I still wish it had as good a coverage as the Whistle, but over all a nicer unit.

The Fi Snap is a genius idea. Thank you so much for giving us the ability to indulge our inner supermodel and fashionista pup. We can now turn any if of cute collars into a Fi collar. So easy! My big girl can be stylish AND safe!

Love this collar for both my GSP’s. Really helps monitor their everyday exercise and truly love the accurate GPS tracking. I would recommend this collar to all pet owners.

Excellent customer service, excellent collar.

Furbaby would throw a fit if the collar wasn't on her. People commented on it all the time too.

Tracking steps was good but the most important thing was SLEEP tracking. So helpful!

The product it very EZ to use and accurate
I do wish you offer more options collar colors the standard collar is basic and plain

This company has fantastic customer service! The tracking has been a lifesaver for us.

Love your tracking system. Works every time

The product is very intuitive and easy to get going in the app. It provides a lot of peace of mind.

We were very excited watching poppy climb in the ratings. Her steps counted up in the rankings and then her step count actually started going backward. We enjoyed watching it and no longer pay attention.