We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Website is easy
Website is easy, I order two, they arrived the next day. Customer service is always very good, with polite friendly people at the end of the phone. 🙂
8 april 2026
Fabulous service
Really impressed by the very quick response to my email enquiry.
Very helpful indeed.
From enquiry to receiving goods took just four days.
That's brilliant service!
15 april 2026
Delivery was quick and on time
Delivery was quick and on time. Helpline was excellent when needed. It's a fun thing to use.
8 april 2026
Easy to navigate and very quick deliver
7 april 2026
Delivered next day and is an overall…
Delivered next day and is an overall great device. Highly recommended.
14 april 2026
Great customer service
Always great service they all they can to help with any issues you may have.
14 april 2026
I just got this not long have it just…
I just got this not long have it just get use too and take time for get know this PitPat
So far it good
14 april 2026
great reviews, one off payment and peace of mind
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reassured that if she runs off I’ll be able to find her. Ive got into a routine of recharging the tracker once a week to ensure it’s over half full just in case she gets lost. I haven’t had to use customer service yet, but believe they would respond effectively. I haven’t had to ordered new Velcro and it was better value than I’d anticipated and arrived promptly
7 april 2026
We would be absolutely stressed to the max without our trackers
We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use.
I would be absolutely lost without them.
We did however loose a tracker, (probably down a rabbit hole) rang PitPat customer services, I received a voucher code and replacement the following day.
Great product and customer care, would highly recommend if you have dogs that go on a wander.
Also great to see your dog’s activity and mileage everyday.
7 april 2026
Love PitPat
Love PitPat, enjoy seeing the map of the walk. Great food. Only problem is connectivity (not PitPat fault) sometimes it’s doesn’t record the full walk
14 april 2026
Great device
Very quick delivery, easy to set up. I think that when setting up the profile it would be more intuitive to have the 'NEXT' button at the bottom of each page rather than at the top.
Unit works really well & I love all the badges he's earning!
12 april 2026
This should be a great product in…
This should be a great product in principle, sadly it is for me - rural area with ok reception the app takes so long to connect the dog had already escaped our 800 yard driveway and was already on the road before it connected - constantly telling me low or no coverage. I need a unit that will stay on the dog all day as he is out in the garden and paddocks all day but the battery doesn’t last a day then takes hours to recharge - real shame as interaction with customer service has been good but not fit for purpose for my tracking needs
18 april 2026
Review zonder uitnodiging
Excellent Product and Customer Service
I first got my PitPat free through my dog insurance with waggel, and within the first week absolutely fell in love with it. It allows me to make sure my dogs are getting the right amount of exercise for their specific breed, age and weight. I also personally think keeping track of these things is really cool and fun. I am saving up for the gps tracker PitPat which will allow me to know my dogs location at all times. I have recently had a issue with one of my dogs pitpat, the team at pitpat are really friendly(i especially like the dog related puns that they involved in their emails) and when they couldnt identify why my pitpat was acting up they are sending me a new one free of charge, with a free return of my old pitpat so they can try and figure out what went wrong to help future users. Cannot reccomend pitpat enough.
19 april 2026
Review zonder uitnodiging
As always customer service excellent
As always customer service excellent. Speed of my order first class.
13 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
AVOID if you live in the countryside!!
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones - but this tracker has NEVER worked!! Every time you open the app, you are constantly faced with ‘not in coverage’ even if she is on the farm, let alone missing!
Also, aside from the tracker itself, we have found very poor customer service. I raised this as an issue to the Pit Pat customer service via email and have received no response (5 days and waiting).
Would not recommend.
18 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi Louise
Thank you for your review.
I'm sorry to hear you have had so many issues with your device in regards to the live-tracking and the device losing contact with HQ. This does sounds like it could be network related and it would be great to look into this further for you.
In regards to our response time, we always aim to reply within 24-48 hours and are available 7 days a week 9-5pm via telephone. If our reply isn't in your junk/spam folder that is strange! I have requested more information from you. If you could please reply to this request with your details, I can then locate your account and see what has happened.
Lauren - Customer Support
Great and quick service
Great and quick service, and great product. We don't go anywhere without it!
11 april 2026
Antwoord van PitPat
Hello Lyndsay
Thank you for your review.
I'm so glad to hear that the PitPat heads out with you and your dog on all adventures :)
App and connection very slow
11 april 2026
Antwoord van PitPat
Hello Andrew
Thank you for your review.
I'm sorry to hear you are having an issue with the speed of the app and the connection.
It would be great if you could reach out to us at help@pitpatpet.com and we can look into this further for you. I would also recommend selecting Start A Walk before heading out on any adventures. When you then use Find My Dog, you should find it much quicker.
Lauren - Customer Support
This company is just the best
This company is just the best, great communication, informative and friendly.
Excellent all round
11 april 2026
Antwoord van PitPat
Hello Jane
Thank you for your review.
I'm so glad to hear you have had such a positive experience with us and our correspondence. Thanks for being a member of Our Pack.
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