We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good products as always but a letter to…
Good products as always but a letter to another customer was included in my package - so presumably she got mine ! I did ring up and point out the error
10 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I can only apologise that this has happened and this feedback has been passed onto our Operations Team to ensure this doesn't happen again.
One of our pitpat units stopped working…
One of our pitpat units stopped working and the replacement service was easy and arrived next day.
3 april 2026
Antwoord van PitPat
Hello Daren
Thank you for your review.
I'm glad to hear our support team were on hand to get you back up and PitPat-ing again :)
I’ve used Pit Pat on my dog Loki for…
I’ve used Pit Pat on my dog Loki for almost a year now and can certainly recommend it and have done to a lot of dog owners we’ve met. I use it to see how much daily exercise Loki has which is really addictive!
The customer service is amazing too.
When I’ve ordered items they arrive by next delivery day.
8 april 2026
Antwoord van PitPat
Hello Lorraine
Thank you for getting in touch.
I'm so glad that you are enjoying keeping an eye on Loki's activity. It really is fascinating what our doggos get up to daily!
Easy to set up and use
Easy to set up and use. App is easy to navigate and gives peace of mind that tacking is always there for back up should the need arise
7 april 2026
Antwoord van PitPat
Hello Nesta
Thank you for your review.
I'm so glad that you are finding the app easy to use and it is great to give us peace of mind for when our dog takes off on their adventures.
Potentially 5stars but....
Would have given 5stars except the battery doesn't last very long - probably 3 days, before needing a recharge.
10 april 2026
Antwoord van PitPat
Hello David
Thank you for your review.
I appreciate the 4 star review, but obviously it would be great if we could improve this to a 5 star for you.
Looking at your logs, it does seem like the device is sitting on a network that can cause it to drain slightly quicker. However, this may be the strongest network in the area.
Please feel free to reach out to us directly at help@pitpat.com if you do require any assistance.
Really wanted to love this but….
Really wanted to love this but have used it twice in 2 years, its pretty useless for me unfortunately. We live in a rural area and although we have good signal (3 or 4 bars of 4G), the unit reports constant very slow signal. Rarely can we find a satellite (no tall buildings or trees nearby). When it does randomly connect, it only shows the dogs location every few minutes- I need a live location to find him (maybe this is possible when you ‘start a walk’ but Ive never been able to find signal and gos to do this). I also need geofencing so im altered when he leaves our land. There are cheaper products out there which live locate and geofence so this priduct was wasted money for me.
Shame, lovely branding and customer service- a pitpat 2.0 is needed
15 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi Emma,
Many thanks for sharing your thoughts here on Trustpilot.
We appreciate your feedback and are sorry the device hasn't met your needs in your rural area.
We will share this information with our team for future improvements.
Thank you for your comments regarding our branding and service.
We hope that you find a suitable alternative method to you keep your dog safe.
Many thanks,
Mark - Customer Support
Antwoord van PitPat
Hello Paul
Thank you for your review.
Great to hear you have had a positive experience with our support hounds and we could get you back up and PitPat-ing quickly.
Rarely gets a signal
Rarely get a signal to track my dog on any of the walks I do even when I have a good phone signal and internet on my phone. Pretty pointless fo me really.
31 maart 2026
Antwoord van PitPat
Hello
Thank you for getting in touch.
I'm sorry to hear you are having a poor experience so far with your tracking. I can see you have reached out to us, but unfortunately we never heard back from you.
I've taken a look at your logs and there are a few things you can try to improve things.
Please click on your dog's profile photo and scroll down to Adjust Settings. You can then swap this to Urgent.
Before heading out on any adventures, we would recommend selecting Start A Walk. I normally do mine around 5 minutes before leaving the house. So that, when you do need to use Find My Dog, you should find it much quicker. Just remember to End A Walk when you return in order to preserve the battery.
Lauren - Customer Support
Good customer service but tracker no…
Good customer service but tracker no where as reliable than when we first started using Pit Pat
8 april 2026
Antwoord van PitPat
Hello Tony
Thank you for your review.
I'm sorry to hear you are having a poor experience with your device compared to previous models . However, I hope your dog enjoyed the thank you gifts we sent as you have decided to renew your PitPat Insurance with us.
I can see you are currently in correspondence with us regarding your dogs lost PitPat and hopefully the coordinates should help. I have also sent across the what3words link for you.
Please let us know how you get on.
Lauren - Customer Support
No issues delivery on time
No issues delivery on time, instructions clear. All in all a good experience. Tested the GPS and was spot on.
2 april 2026
Antwoord van PitPat
Hello Michael.
Thank you for your review.
We're happy to hear that the delivery was on time and the instructions were clear. We appreciate you letting us know about your good experience and GPS testing!
Excellent customer service
Excellent customer service. Great to be able to email or call and to actually get a quick response and get the issue resolved. Polite, professional team and a great product.
9 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad that our Support Hounds were on hand to lend a paw when needed and you were able to reach us easily.
Positive experience
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog.
Little rewards are generated by continually monitoring and also by using their pet insurance. Staff always supportive and keen to help.
Overall, a truly positive experience.
8 april 2026
Antwoord van PitPat
Hello
Thank you for such a lovely review.
I'm so glad that you are enjoying the device and app so far and that it gives you that peace of mind in case your dog heads off on their own adventures.
Great devise to see how much my pooch…
Great devise to see how much my pooch does on a walk each day. When my devise broke the customer services were really helpful.
8 april 2026
Antwoord van PitPat
Hello Tracy
Thank you for your review.
I'm glad to hear that we managed to get you back up and PitPat-ing again. It really is fascinating how many steps our doggos do :)
Lost a pit pat device so contacted the…
Lost a pit pat device so contacted the company who responded quickly with a 50% discount on a replacement device . Fast delivery so very happy with the service
1 april 2026
Antwoord van PitPat
Hello Beryl
Thank you for your review.
I'm so glad to hear we were able to assist with a replacement device to keep an eye on your dog.
The pitpat gps tracker is great and…
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is fantastic. I'm also using the pet insurance and the service is also exemplary. I'd give them 6 stars if I could.
8 april 2026
Antwoord van PitPat
Hello Christopher
Thank you for your review and for being such a loyal member of Our Pack :) Your dedication to us is really appreciated.
I will pass your feedback onto our Insurance team as well.
Thank you for trusting us to help with the health and well-being of your dog.
Lauren - Customer Support
Amazing in every aspect
Great product, & customer service is top class.
Called regarding an inquiry, phone was answered in seconds & the gentleman was so helpful & took the time to help in every way.
Can’t recommend enough.
Thank you PitPat team.
8 april 2026
Antwoord van PitPat
Hello Gavin
Thank you for your review.
I'm glad to hear our Support Hounds were on hand when needed to assist and get you back up and PitPat-ing again :)
I will pass your lovely feedback onto the team.
I just got Kitty a replacement PitPat…
I just got Kitty a replacement PitPat because the battery gave up after several years of service in the UK and different European countries.
A great little gem of kit for us travelers.
8 april 2026
Antwoord van PitPat
Hello Eva
Thank you for your review.
I'm glad to hear the PitPat gives you peace of mind for your adventures abroad with Kitty :)
Antwoord van PitPat
Hi Mr Taylor,
We're glad you found it quick and easy. Thank you for your feedback; we appreciate it a lot.
It is easy to use and provides…
It is easy to use and provides interesting info about our dogs activity. We have had one for three years. However the first one suddenly stopped working but Pitpat replaced it which was good. Now the second one has stopped working. So both units lasted about 18 months. I don't know whether this is typical or are the units only able to last that long? If so, it makes a bit expensive!
13 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hi Mike,
Thank you so much for being a loyal member of the PitPat pack for the last three years!
With any sort of technology device, it is difficult to know how long it will last - but we are here 7 days a week to be there wherever you need us to get you back up and ready for walkies again.
We will always offer you the best we can in terms of replacements, and we can see that we have replaced one as a gesture of goodwill, as it was out of warranty at the time.
We also have an optional upgrade with our LIFE membership programme, which will extend your warranty in case of any damage or loss, enabling you to get a free replacement sent out straight away so you can carry on with your adventures!
Thank you again for being such a loyal customer and for taking the time to leave us this review. We hope that you will continue with us for many more years to come.
Best woofs,
Customer support.
Excellent Customer Service
Slight problem with the PitPat Tracker that the Company overcame for me in a polite, friendly & prompt way.
2 april 2026
Antwoord van PitPat
Hi Tina,
Thank you for taking the time to leave us this review.
We're happy to hear that we could resolve the issue you experienced with the PitPat Tracker.
Wonderful to hear that you felt the service was polite and friendly too!
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