We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
customer service from PitPat excellent
The customer service from PitPat is excellent. They responded to my query quickly and efficiently. PitPat is a great non-subscription based tracker which fits on any collar unlike some others. Fits my wide hound collar which not all trackers do.
7 april 2026
Antwoord van PitPat
Hi Janice,
Thank you for taking the time to leave us this review!
We are so delighted that you feel so highly about our product, and for emphasizing that our wearables are suitable for all sorts of collars and harnesses alike!
All without needing a subscription too!
Excellent
Excellent, I know exactly where my dog is. She has tendency to follow/chase Roe Deer and can be a fair distance away and we are not looking for her in the completely wrong place.
Never lost signal.
6 april 2026
Antwoord van PitPat
Hello Alex
Thank you for your review.
I'm so glad to hear that the GPS tracker is helping with peace of mind when your dog is heading off on their own adventures :)
My pitpat gps tracker failed after 15…
My pitpat gps tracker failed after 15 months and they kindly replaced it
6 april 2026
Antwoord van PitPat
Hello Brenda
Thank you for your review.
That is great news. I'm glad to hear we were able to get you back up and PitPat-ing again :)
Antwoord van PitPat
Hello Roger
Thank you for your review.
I'm glad to hear that our detailed FAQs answered any potential queries you had prior to purchasing :)
Accurate recording of distance on a…
Accurate recording of distance on a walk. I walk 1.27 miles and Bailey is on a long lead with me but it records 0.4 or 0.8 miles for Bailey ,so very dissapointed
4 april 2026
Antwoord van PitPat
Hello Caralynn
Thank you for your review.
I'm sorry to hear you are having issues registering the distance correctly on Bailey's device.
I've taken a quick look at the logs and it looks like you've adjusted the distance estimate by quite a substantial amount. This will affect the readings significantly and give you incorrect data. Any adjustments should always be assessed by our Support Team. We can then advise on how much to adjust by and if it is increase/decrease.
I am keen to rectify this for you so have reached out to you directly.
Lauren
Sent very quickly
Sent very quickly; device works really well; reassuring to have it on our dog
4 april 2026
Antwoord van PitPat
Hello Theo
Thank you for your review.
Great to hear the PitPat is giving you that reassurance for when your dog heads off on their own adventures.
Ethical and trustworthy
When you start reading on this company's website, it rapidly becomes clear that they are ethical and trustworthy. My GPS tracker arrived quickly and was well-packaged and in good condition. The PitPat app made it easy to set the tracker up and it looks like we are good to go.
4 april 2026
Antwoord van PitPat
Hello Linda
Thank you for your review as well. Honest reviews are what help to give new users peace of mind, so thank you for taking the time.
I'm so glad we lived up to your expectations and the device is giving you peace of mind for those off-lead adventures.
Bought this for my Daughter and Son in…
Bought this for my Daughter and Son in Law for Harry a Cocker Spaniel needed to make sure he was easily found if he ran off
3 april 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad to hear the GPS tracker will be handy for Harry the Cocker Spaniel and keeping tabs when he takes himself off on adventures.
v.poor speed of connection
v.poor speed of connection
slow app operation.
These combine to allow dog to be 400yards away.
completely out of sight .
When position was eventually posted it was in error, giving as being on the other side of an 8 ft wall in an industrial estate. A position impossible to be correct.
27 maart 2026
Antwoord van PitPat
Hello Brian
Thank you for getting in touch.
I'm sorry to hear you are having a poor experience with the live-tracking.
It doesn't look like you've reached out to us directly.
In order to save battery on your dog’s GPS tracker, it sits in a 'sleep' state, even when they are out on a walk and their activity is being logged. When starting a live-tracking session, the PitPat GPS is required to wake up and start to locate your dog. This can take a few minutes.
There are two things you can do in order to speed up this process:
Firstly, you can adjust how often the PitPat GPS gets in contact with us at HQ. Open the PitPat app and click on your dog’s profile at the top. Under PitPat Device Attached please select Adjust Setting. You can now select Urgent as an option and select Save in the top right hand corner
Secondly, the Start a Walk option. Go to the Location tab within the app. Before each walk select Start a walk.
This will wake the GPS up before leaving for your walk. We recommend clicking this just before leaving your house. Once live-tracking has begun, you’ll be able to find your dog almost immediately for the next three hours.
Just remember to End a Walk when returning home, in order to save battery.
The two above steps may mean that the GPS needs to be charged more regularly, but it should help to increase the speed to locate your dog.
Please do reach out to us if you have any further issues.
such great customer service
always such a great experience when i have to contact PitPat customer service team
2 april 2026
Antwoord van PitPat
Hello Antony,
We're happy to hear that you had a great experience with our customer service team. We appreciate you taking the time to share your feedback!
Nina - Customer Support
Quick deliver
Quick deliver. Great velcro to attach to the harness. Clear and easy to use app.
25 maart 2026
Antwoord van PitPat
Hello,
We're happy to hear that you found our delivery quick and the app easy to use. We appreciate your positive feedback on the harness attachment!
Nina - Customer Support
A really fun gadget!!
A really fun gadget!!
Just goes to prove my dog walks faster and further than me!
The app is very easy to use
Very Happy
8 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Paul,
We're happy to hear that you found the gadget fun and the app easy to use! It's great that it highlights your dog's activity levels. Thanks for your feedback!
Nina - Customer Support
Nev the Terror
I live very near to a main dual carriageway and my terrier is very keen on hunting rats.
Before we bought the PitPat, I was in a constant state of anxiety.
Happily, the road holds no interest for Nev, and when he’s off by himself, I can watch where he is.
I would just add that I’m a shepherd and this is private land.
26 maart 2026
Antwoord van PitPat
Hello Louise,
Thank you for your review!
We appreciate you sharing your experience. We're happy to hear that the PitPat gives you peace of mind knowing where Nev is. It's great to know it helps you on your private land. Thanks for the feedback!
Nina - Customer Support
Can't fault it.
Can't fault it.
Checked the live tracking twice since I purchased it.
Worked perfectly and accurately each occasion.
Great for peace of mind.
All good 👍
2 april 2026
Antwoord van PitPat
Hello Colin,
Thank you for your review!
We're happy to hear that the live tracking is working accurately for you! It's great to know it gives you peace of mind. Thanks for your positive feedback.
Nina - Customer Support
Peace of mind
Absolutely invaluable for any dog with a bit of wanderlust. Also tracks activity, saves favourite walks, organises dietary requirements and food provision, offers a range of doggy accessories, treats and toys and is constantly being updated and improved.
I would never be without my PitPat tracker, I just wouldn’t feel my dog was safe.
1 april 2026
Antwoord van PitPat
Hello Mark,
Thank you for your review!
We're happy to hear that our tracker gives you peace of mind and supports your dog's adventures! It's great to know you find the features helpful for your dog's safety and well-being. Thank you for your positive feedback!
Nina - Customer Support
Antwoord van PitPat
Hello Ian,
Thank you for your review!
We're happy to hear that our communication helped resolve your issue. Thank you for your lovely feedback and recognition of our service.
Nina - Customer Support
Great service
Kept up-to-date with the issue regarding the tracker and how they were going to fix it, then given another update and a time scale so all on so really happy with the information provided
23 maart 2026
Antwoord van PitPat
Hello Alastair,
Thank you for your review!
We're happy to hear that you were kept informed about the tracker issue and its resolution. We appreciate you taking the time to share your positive experience with us!
Nina - Customer Support
Amazing product
We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever. It’s fallen off twice (user error - not attached properly ) and I used the tracker to find it again. The unit is small enough to fit on the collar, we have experienced two units have their software go wrong and PITPAT customer service has been amazing. They replaced the unit twice with no argument quibble or issues. They did want the old unit back which is fair. The tracker has a one off payment and is amazing value,
8 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Chris,
Thank you for your review!
We're happy to hear that our tracker has been valuable for you over the past four years! We appreciate your feedback regarding the connection speed and are so glad our customer service was able to assist you with replacements when needed. Thank you for sharing your experience.
Nina - Customer Support
PitPat in use
From a finding point of view the device works well albeit could be quicker.
My main disappointment is the recording of the dog's activity. I have tried a number of settings and had a replacement unit but the distances reported by the app seem way out in comparison to my dog's activity level.
1 april 2026
Antwoord van PitPat
Hello Bill,
Thank you for your feedback. We appreciate you sharing your experience with the device's finding capabilities and the dog activity recording. We're sorry to hear about the distance reporting issue you've encountered, even after trying different settings and a replacement.
Looking at your previous correspondence with us regarding this issue, we would only recommend altering the distance estimate by around 5%. It looks like by having it at a higher alteration, it is registering a lot of the activity as pottering, which is why you might not be getting accurate results. Especially considering your dog is a little smaller than the breed estimate, adjusting it too far upward will only hinder PItPat's ability to fetch the correct data for you.
I hope this explanation is helpful, and please do let us know if you'd like further assistance with this.
Nina - Customer Support
What a scrappy app and service
What a crappy app. I manage to find the free activities and over winter i couldn't use. Came back to it...the app has change. Bottom line they dont tell you they take away or make it impossible to find free activities. Small print is very small.
Be very wary of this product and company as its all marketing and zero delivery.
Happy to do a video of their product being thrown in the skip for all to see. And yes I know they may come back and say you didnt give us a chance to rectify. I did and they didn't.
7 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Jiten
Thank you for your review.
I'm so sorry that you've been using an app and product you are unhappy with. I can definitely understand your frustrations.
However, none of what you have described sounds like our device or our app and we definitely don't want to see our devices heading into landfill on video.
We are PitPat a company for dogs, specialising in activity monitoring and live-tracking of your dog.
If this is us, then I can only apologise for your experience, but if it isn't, it would be great if you could remove your review.
I've reached out to you to establish more information from you.
Lauren - Customer Support
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