We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very disappointed battery barely lasts a day
I’ve had my PitPat for about a week, bought brand new. The battery is lucky to last a day and a half, very disappointing. I bought it as taking my dog away in case they get lost. As the battery is so poor how would I find her.
6 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Marie
Thank you for your review.
I'm sorry to hear you are having issues with the battery life on your device.
The PitPat does rely on good network coverage in your area in order to have a prolonged battery life and to work how we'd hope.
Looking at the logs, I can see the device is really struggling in your area so I believe this may be network related.
It doesn't look like you've reached out to us so I have reached out to you directly to establish what might be happening.
Please be assured that, if we can't improve things for you, we can offer a full refund within our 42-day returns period.
Lauren - Customer Support
Tracker
Have had PitPat tracker for 4 years, great product. Great for keeping eye on activity levels with the security of having tracker if needed. Great customer services anytime I’ve had to contact them. Would highly recommend
6 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Lisa
Thank you for your review and for being such a loyal member of Our Pack!
It really is fascinating how much activity our doggos get up to!
We really appreciate your loyalty and for trusting us with those just-in-case moments when your dog heads off on their own adventures!
Delivery sorted quickly
Royal Mail failed to deliver my original order but PitPat very quickly sent me a replacement. Very good customer service.
30 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm sorry to hear that your replacement Velcro hasn't reached you, but we really do appreciate you updating your review :)
Lauren - Customer Support
It won’t connect with my phone and…
It won’t connect with my phone and won’t charge .
No help from customer service or customer support . Very disappointing
24 maart 2026
Antwoord van PitPat
Hello Angela
Thank you for your review.
I'm sorry to hear you are having issues with your device after such a short period of time.
Looking at your logs, I can see the new device has attached, but failed to activate.
However, I can't see any correspondence from yourself regarding this so I don't think anything you have sent to our support team has been received.
I have reached out to you directly via email.
Lauren - Customer Support
Very effective and easy to use
Very effective and easy to use.
The pitpat tracker is simple to fit to the collar and remains in place The app functions well and is easy to use and track our dog.
30 maart 2026
Antwoord van PitPat
Hello David
Thank you for your review.
I'm so glad the PitPat fits nicely on your dogs collar and all the functions advertised are working how you'd expect.
I hope you've enjoyed trying it out over the Easter holidays :)
Antwoord van PitPat
Hello Paul
Thank you for your review.
I'm happy to hear the tracking is working well for you and gives you that peace of mind for those just in case moments :)
Very pleased so far
Very pleased so far . Monitors activity and can see location. No monthly cost .
22 maart 2026
Antwoord van PitPat
Hello Susan
Thank you for your review.
I'm glad to hear everything is working as you'd expect on the app and your are pleased with the activity and the tracking facility :)
Absolutely love it
Absolutely love it! It's give me peace of mind knowing that should my puppy run off, the gps is extremely accurate. It shows how many steps he's taken and where he's been during his walks.
29 maart 2026
Antwoord van PitPat
Hello Linda
Thank you for your review.
I'm so glad the GPS tracker gives you peace of mind in case your pup decides to head off on their own adventures!
It is amazing how many steps they do compared to us on a walk :)
Nala
My wife takes our Nala on a really long walk on a Thursday afternoon into town to meet up with friends to Nala ,so pit pat gps makes it easy for me to follow her progress. If Nala decides to go walkabout (as I stay at home) I can easily relay where she is to my wife.
18 maart 2026
Antwoord van PitPat
Hello Paul
Thank you for your review.
I'm glad to hear the device gives you peace of mind when your wife is our with Nala knowing that she is safe and you can enjoy relaxing at home.
I’m giving it a 3 star as the GPS can…
I’m giving it a 3 star as the GPS can take around 30 seconds to connect when a AirTag is instant. It also uses about 5% of battery a day which drains it quickly.
Otherwise it is quite accurate on the location, just need to connect quicker as a dog can cover some ground in 30 seconds .
28 maart 2026
Antwoord van PitPat
Hello Steve
Thank you for your review.
In regards to the battery life, this actually sounds quite good especially if you are live-tracking as well. I have to charge my own device about every 5 days.
In regards to the connection, you can adjust this within your dog's profile photo. We would also recommend selecting Start A Walk before heading out on any adventures. You should then find that when you do need to use Find My Dog it is much quicker and updating every 10 seconds.
Please do reach out to us directly at help@pitpat.com if you require any further help.
Antwoord van PitPat
Hello Christine
Thank you for your review.
I'm glad that your products arrived quickly prior to the Bank Holiday weekend :)
Great company with prompt and fair…
Great company with prompt and fair pricing. Thank you for posting the replacement strap so quickly.
28 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
Not a problem at all. Great to know that the device is now secure again ready for more Bank Holiday adventures :)
GPS tracker restrictions to use
Unfortunately the GPS tracker does not work "in tight spaces, indoors or heavily wooded areas", as well as taking some time to connect to the satellites when you are out of these restricted spaces.
We walk our dogs in the woods, and was concerned that if he was found, they may be taken to refuge, to someone's house, the vets or even stary into a derelict warehouse or similar and we shall not be able to track them.
This restriction was not noted upon the PitPat website! - I feel this should be highlighted - disappointing!
3 april 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Richard
Thank you for taking the time to write a review.
As mentioned on our website, the long-range satellite signals PitPat GPS uses don’t penetrate indoors well, so sadly you can’t use it to track your dog in your (or anyone else’s) house or if they’re in daycare/kennels. The same can be said about heavily wooded areas or underground that the GPS does need a clear view of a satellite to be able to connect and display an accurate location.
I can see you have already requested a refund from us.
Lauren - Customer Support
This tracker works well
This tracker works well. Have not had to use the 'Find my Dog' yet but it does work and gives peace of mind.
21 maart 2026
Antwoord van PitPat
Hello Heather
Thank you for your review.
Great to hear you've tested out the tracker, ready for any of those just-in-case moments :)
I have a PitPat GPS tracker for each of…
I have a PitPat GPS tracker for each of my dogs (A Doberman, A Long Haired Dachshund, and a miniature Dachshund) and recently the gps tracker for my Long Haired Dachshund came off (my fault because I didn’t adjust the dogs collar as it was a new one). I used the app to find the tracker and it pinpointed the exact location - on the map it told me where to go and moved closer and closer to the dog icon. I looked on the floor of the field and it was there.So impressed and the customer service is amazing. It’s also worth paying the subscription for PitPat life as I have had two first aid kit, collapsible bowls, and a dog bath set all in the space of a year.
27 maart 2026
Antwoord van PitPat
Hello David
Thank you for your review.
Great to have you all as such loyal pack members :) I'm so glad that the GPS tracker worked when needed to find your lost PitPat in the wild. Please do reach out to us if you require any replacement Velcro :)
I love the collapsible bowl especially, great addition to my dog walks!
Every time I take my hound out I turn…
Every time I take my hound out I turn it on to ‘start a walk’ before I get to the area because I have never picked up a signal within 20 minutes of starting it. It’s been so annoying. It can’t be EVERYWHERE I go, has bad signal? I have to wait to let him off lead. Sometimes I can’t at all and it’s so frustrating.
2 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Diane
Thank you for getting in touch.
I'm sorry that you are finding the GPS tracker isn't working when you need it to out on a walk. We would always hope that in those just-in-case moments when your dog does get loose from their lead, the device works as it should.
It would be helpful if you could reach out to us with some screenshots from your walk at help@pitpat.com and we can look into this further for you.
Lauren - Customer Support
Prompt response and delivery
I couldn't get a signal when first bought the tracker. Customer service responded quickly.
We are yet to try this if our escapee gets out again thankfully, but it's really helpful to know where she is in the garden, especially when it's dark
14 maart 2026
Antwoord van PitPat
Hello Lee
Thank you for your review.
I'm so glad our hounds were on hand to get your device working as it should :)
Been looking at getting a dog tracker with no fee's
Been looking at getting a dog tracker for my large dog Zeus so that I can take him out with confidence. The £25 discount was what swung it for me when choosing PitPat. Using it to track my walks with Zeus in our Stand up to Cancer April walks.
26 maart 2026
Antwoord van PitPat
Hello David and Zeus
Thank you for your review.
I'm so glad to hear you were able to take advantage of our sale to make Zeus a part of Our Pack.
What a great cause! We hope you have some enjoyable walks and enjoy tracking those steps in your Stand up to Cancer walks in April.
Antwoord van PitPat
Hello Malcolm
Thank you for your review.
I'm glad to hear PitPat provides you with reliable quality and speedy delivery when needed :)
Very good support service from the…
Very good support service from the PitPat team. My old tracker couldn’t be recharged so I was offered a 50% discount on a new one which arrived the day after and was back on my dog within 24 hours. Prompt and courteous service always from the team.
26 maart 2026
Antwoord van PitPat
Hello Joanne
Thank you for your review.
I'm glad to hear our Support Hounds were on hand to lend a paw and get you back up and pitpat-ing again :)
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