We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
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I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van PitPat
Hello Ian
Thank you for your review. I'm glad to hear our service was speedy and everything arrived with you prior to the bank holiday weekend.
PitPat is brilliant not only does it…
PitPat is brilliant not only does it track my dog but lets me know how far we have walked, it also keeps a health chart for weight and food.
Great customer service.
18 maart 2026
Antwoord van PitPat
Hi Kerry,
Thank you so much for the brilliant feedback! 🐾
We’re thrilled to hear you’re making the most of the app—it’s great to see those walkies and meal times balancing out perfectly on the health charts. Keeping our pups fit and healthy is a team effort, and we’re just happy to be part of your pack!
We’ll be sure to pass your kind words on to our Customer Suppawt team, too.
Best woofs,
Nadia
Velcro straps purchase.
Purchased further velcro straps to secure pitpal to collar. Same was forwarded very quickly and is working well.
It would be an idea to review design of pitpat to avoid the need to remove velcro each time product is recharged.
17 maart 2026
Antwoord van PitPat
Hi Doreen,
Thank you for the review! We're glad to hear your replacement straps arrived quickly and that your PitPat is nice and secure.
Regarding the charging design—we really appreciate that feedback. We’re always looking for ways to make life easier for our "paw-rents," and hearing about your experience with the Velcro straps is incredibly helpful for our product team. I'll be sure to pass your suggestion along to them!
In the meantime, we hope you and your pup have a wonderful time hitting your activity goals!
Best woofs,
Customer Suppawt
Unfortunately for me it didn’t work
Unfortunately for me it didn’t work , it didn’t get coverage in my area
24 maart 2026
Antwoord van PitPat
Hi David,
Thank you for getting in touch and leaving a review.
I am sorry that things haven't worked out for you and your dog due to the coverage in the local area.
Have you arranged a return and refund for your GPS Tracker?
I can certainly help with that. Please pop me an email - help@pitpat.com or alternatively we offer a self-service refund upon our website at the very bottom left of the page www.pitpat.com/
I hope this helps.
Best woofs,
Mark - Customer Support
3rd pitpat tracker faulty
This is now the 3rd pitpat tracker I have changed as they have had a fault with them just as they say my 1 year is up for warranty they have replaced them but only when I have said that I payed good money for supposed too be the best on the market to keep my dog safe and for how much they cost you would expect it too last more than 1 year
24 maart 2026
Antwoord van PitPat
Hi Shaun,
Thank you for taking the time to leave us a review!
I’m so sorry to hear you’ve had such a tough time with your devices lately. We definitely want our tech to be something you can rely on, especially when it comes to your pup's safety.
Just as a heads-up for the future, we do offer the option to extend your cover by upgrading to PitPat LIFE™ in the app before the standard warranty runs out. It’s usually the best way to keep that peace of mind going long-term.
That said, we really want to make things right. Even though you’re well outside the warranty period now, I can see the team has sent over a free replacement for you. We’re more than happy to do this to get you back out on your adventures!
Thanks so much for sticking with us—we're crossing our paws that it’s all smooth walkies from here on out.
Best woofs,
Customer Suppawt
Antwoord van PitPat
Hi William,
We appreciate your positive feedback and are happy to hear that we could assist you quickly with your request.
It relies on a mobile phone signal
It relies on a mobile phone signal, and coverage where I live is poor to non-existent. Hence the device marked my dog as out of contact for 3 hours when she was at home all the time. So how would it work if she was away from the house in an area with equally poor mobile coverage.
On the plus side, customer service was great: they accepted the return and gave a prompt refund.
16 maart 2026
Antwoord van PitPat
Thank you very much for leaving your review.
It's really unfortunate that the signal around you is poor - non-existent.
I am glad that we helped arrange your return and full refund.
Paws crossed that the local coverage will improve in the future.
Best woofs,
Mark - Customer Support
Excellent service
Prompt delivery and excellent service. It’s a great gizmo that will keep my dog safe.
27 februari 2026
Antwoord van PitPat
Hi Tracy!
Thank you so much for the review! We're so glad to hear your order arrived quickly and that you're already enjoying the peace of mind. Keeping our pups safe and found is exactly why we do what we do!
Best woofs,
Customer Suppawt
Excellent customer service
Excellent. Problem occurred with my 15 month old device. It was replaced with the latest version, free of charge, despite being out of guarantee.
4 maart 2026
Antwoord van PitPat
Dear Mr Harris,
That is truly world-class service! It’s refreshing when a company prioritises a happy customer (and a happy dog) over the fine print of a warranty.
Upgrading you to the latest version for free is a huge win—it sounds like you and your pup are all set for plenty more tracked walks.
Thanks for sharing that positive outcome!
Nadia.
Antwoord van PitPat
Hi Stephen!
Thank you for taking the time to leave us this review!
We are delighted that you and your pup are pleased with thier PitPat Food!
Best woofs,
Customer Suppawt
Second to none customer service
Absolutely fabulous communication with customer service when I had on going problems with my dog's Pitpat not connecting over a period of time. The resolution was amazing and I am a very happy customer.
20 maart 2026
Antwoord van PitPat
Dear Jane,
Thank you so much for the glowing review! We are thrilled to hear that our team could turn those connection issues around for you. Keeping you and your pup happy is exactly what we aim for.
Enjoy tracking those adventures!
Nadia - Customer Suppawt
It was nice and neat
It was nice and neat . I bought it for my new dog from Dogs Trust , but the was too strong for me so I returned easily .
19 maart 2026
Antwoord van PitPat
Hello Kay
Thank you for your review.
I'm sorry to hear you had to return your new pup to Dogs Trust, but glad you were able to return the tracker easily.
Well made GPS TRACKER & Excellent service
Great easy to use tracker for my nutty staffie!
10 maart 2026
Antwoord van PitPat
Hello Alan
Thank you for your review.
I'm so glad that you received great service from us and the tracker is easy to use to keep an eye on your lovely, yet nutty staffie!
Excellent company
I ordered the wrong replacement velcro. Pitpat could not have been more helpful in sorting it for us. Customer service is outstanding.
11 maart 2026
Antwoord van PitPat
Hello Julie
Thank you for your review.
Not a problem at all. The most important thing is to make sure the device is secure, it is an easy mistake to make :)
I was happy with the replacement…
I was happy with the replacement device,and appreciate the discount
18 maart 2026
Antwoord van PitPat
Hello Doreen
Thank you for your review.
I'm so glad that we were able to offer a discount to get you back up and PitPat-ing again! So glad that you are staying as a member of Our Pack.
Antwoord van PitPat
Hello Janine
Thank you for your review.
I'm glad to hear you are enjoying your device so far. Great to have you as part of Our Pack :)
Always very prompt delivery.
17 maart 2026
Antwoord van PitPat
Hello Valerie
Thank you for your review.
Glad to hear your order is always prompt and arrives quickly.
Very good customer support
The initial delivery went astray (Royal Mail delivered to the wrong address) .The customer support is very good.
I have two dogs and its a pity that I can't track both of them at the same time - I have to switch between profiles and there is then a delay.
16 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad to hear the devices finally managed to reach you. Before heading out on the walk, I would possibly recommend selecting Start A Walk on each of them so that, when you do need to swap map view, hopefully you should find the live-tracking much quicker.
Had a few problems with both of my…
Had a few problems with both of my pitpats staff so helpful can't fault them to try and sort it hopefully it's sorted now great company good job all of you a credit to the company
15 maart 2026
Antwoord van PitPat
Hello Stuart
Thank you for getting in touch.
I'm so glad to hear that our support hounds were on hand when needed to get you back up and PitPat-ing again, they really are pawsome!
Fast delivery and bought it as uses GPS…
Fast delivery and bought it as uses GPS rather than Bluetooth. I didn’t realise the GPS has very limited or no function if the dog is indoors or in deep undergrowth , nothing about that in the adverts . The map in tracking is very basic albeit when I’ve used it it was accurate . A compass reference would be helpful on the map so that you know which direction to look for your dog rather than just keep moving around until you find the location getting closer . How long does the battery last and once its life is over as all rechargeable batteries have a finale life can it be replaced or is that the end of the device and need to pay £170 fir a new one ?
9 maart 2026
Antwoord van PitPat
Hello
Thank you for your review.
When you are on the map itself, you should see the compass in the bottom corner. Sometimes this is helpful if your dog is in closer proximity.
In regards to the warranty, we offer a 1 year warranty. Before this expires, you do have the option to extend it with our PitPat LIFE™ in-app purchase. For one dog this is £3.99 a month. This gives you lots of great member benefits, including extended lifetime warranty.
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