PitPat Reviews 3.796

Fast delivery and bought it as uses GPS rather than Bluetooth. I didn’t realise the GPS has very limited or no function if the dog is indoors or in deep undergrowth , nothing about that in the adverts . The map in tracking is very basic albeit when I’ve used it it was accurate . A compass reference would be helpful on the map so that you know which direction to look for your dog rather than just keep moving around until you find the location getting closer . How long does the battery last and once its life is over as all rechargeable batteries have a finale life can it be replaced or is that the end of the device and need to pay £170 fir a new one ?

Lucy went beyond the reasonable to help me get my replacement PitPat operational.

Great service, prompt delivery of a charging pad that was mislaid during house move . Received before the tracker ran out of charge so really pleased. Thank you

Been using pitpat for 4 years now. One broke but was rapidly replaced for free and then I just bought a second after I lost one (my fault). Great product, no monthly payments. Super fast posting and great customer service

Order was picked and shipped that day and arrived the following day - brilliant service!
My dog loves the food too

Excellent service by friendly & helpful staff & K9 friends. Easy to order & fast delivery of a wonderful product (Star biscuits) that my dog loves! Certainly one I would highly recommend.

PitPat seems like a really good idea if you live in a city with a dog who wears a collar and/or harness pretty much round the clock.

We live on a farm and only put her collar/harness on to go out, so the exercise function is 90% incomplete - and I have yet to get the location function to work. Given that the latter was why we bought this, we'll probably return it - except that we have to test it at our dog sitters and if it works there, then it's worth it.

Great tracker Very accurate . Lots of information . Have recommended to other dog owners

Quick delivery and quick response to email

I've been with PitPat for about 4 years now and my experience has been excellent. The customer service is outstanding. Whenever I had a query any concerns were addressed and resolved promptly. When my old tracker broke today I was even offered a 50% discount of a new tracker despite it being out of warranty.

The tracking experience is pretty good as well and whilst I don't use the life tracking routinely any time I tested it it found my dogs within a couple of minutes or so. I love the recording of how much exercise your dog does too.

I would highly recommend.

Great product with fantastic customer service. Just buy one.

Slow to update and battery usage is poor

Quick delivery and bought with voucher code.
Haven’t used yet but wasn’t set up and charge - app looks interesting too. So far so good

Good price. Quick delivery.

Bought with a £30 discount a week ago. Initially very impressed and paid additional £3.99 per month for tracking dog walks. Easy to set up and the app is very easy to use. Had an issue over the last two days where the walks could not be tracked (even though they were a regular route that had tracked before), so I will be monitoring and will be returning if problem occurs again. I specifically bought so I could track my dog if he gets lost (previous dog got out a year ago and was run over and passed away) so little use if the tracker does not track!

I have just received my replacement pit-pat after inadvertently damaging mine.
I highly recommend taking out the life cover to ensure a free replacement in the event of loss or damage.

Quick friendly service (as always) and excellent quality products.
Always lovely to have interaction with your staff too, as they are so helpful and friendly.
Excellent company - highly recommended. Thanks Kevin

My experience with this company has been very disappointing. When I raised concerns about social media bullying and belittling from Pitpat staff and other group users, instead of being listened to or supported i was given woolly excused as to why poor behavior was accepted. The staff interactions left me feeling dismissed rather than supported, and at no point did I feel that my concerns were taken seriously.
What made the situation worse was seeing the individual whose behavior caused the problem being praised rather than held accountable.
When i asked about why my dogs goal points had not been added correctly i was accused by staff of having ulterior motives, which i found extremely unprofessional and most unfair. On sending a message via messenger as i have done for the last 7 years, i was told communication wasn't monitored on socials at the weekend but this communication came via staff monitoring socials at the weekend!
It left me feeling that Pitpat was more interested in protecting certain staff members and other users of the social media page, rather than resolving legitimate concerns! I expected a much higher standard of professionalism and respect. Based on my experience, I cannot recommend this company.