We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
Very pleased with my tracker . Does it's job very well ( subject to adequate coverage , which is an obvious requirement ) . Customer service department , Paws Support , cannot be faulted . I h... Toon meer
Bedrijf heeft geantwoord
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt service and delivery
11 maart 2026
Antwoord van PitPat
Hello Margaret
Thank you for the review.
I'm so glad to hear you received speedy delivery and quick service from us.
Easy to set up
Easy to set up. Simple operating system.
Excellent customer service.
Needs changing regularly.
Provides ease of mind for dog owners.
Replacement parts are easy to purchase.
Delivery is super speedy.
Would recommend.
Check your Vets.....they may be PitPat members and you may be eligible to a free one if you have a puppy.
9 maart 2026
Antwoord van PitPat
Hello
Thank you for your lovely review and regarding us working directly with Vets to supply your newest puppies with a device from us.
We really do appreciate you taking the time to leave us such a great review regarding all things PitPat.
Antwoord van PitPat
Hello Andrew
Thank you for your review.
I'm so glad that the delivery was speedy and the device was easy to set up. Recommendations are always great for anyone else looking to get a product from us :)
Ive had my pitpat for 6 years
Ive had my pitpat for 6 years, and it started playing up.I contacted pitpat and they asked me to try a couple of things. Unfortunately they didnt wotk, so pitpat gave me a 50% voucher to purchase a new one. Cant fault their customer service, cant recommend them enough.Pawsome company.
28 februari 2026
Antwoord van PitPat
Hello Dawn
Thank you for your lovely review.
Wow 6 years is an impressive time for your PitPat to work and I'm so glad you contacted us when things weren't quite right and we were able to offer a discount for you :)
Good customer support.
Good customer support.
Battery life bit disappointing, doesn't seem to always use strongest phone signal
23 februari 2026
Antwoord van PitPat
Hello Paul
Thank you for your review.
I'm glad to hear our helpful hounds were there when needed. The device will link into the LTEM and NB-IoT masts in your area in order to locate your dog and stay in contact with HQ.
The battery on my own device normally lasts around 5-6 days. The device will tend to use slightly more battery when it is moving between different providers.
Antwoord van PitPat
Hello Jonathan
Thank you for your review.
I'm sorry to hear that you had issues so early on with us. I can see you spoke with our Support Hounds who have since managed to get you back up and PitPat-ing again.
We would recommend setting both dog profiles to Urgent by clicking on the dog photo at the top of the page. Please also use Start A Walk around 5 minutes before leaving the house and then, when you do need to use Find My Dog, you should find it much quicker.
Please do reach out to us again if you require any further help.
Disappointing
Tried tracker for around a week, did not make contact once in that time.
Tracker did not have a signal even when close to a phone mast.
Customer service very good so far, just waiting for refund to clear.
24 februari 2026
Antwoord van PitPat
Hi Pete,
Thanks for leaving your review.
I am sorry that you have had a poor experience when it came to live-tracking. I am pleased that you have arranged a return and refund with our Support Hounds.
We will send you an email once your refund has been processed.
Best woofs,
Mark - Customer Support
There's been days when its not…
There's been days when its not registered the dogs walk. And when you tap on location its takes age's to connect then it tells you the dog is so many meters away yet its at the side of you. In fact its never worked right. I got the GPS one hoping it be good. Nope
8 maart 2026
Antwoord van PitPat
Hello Richard
Thank you for your review.
I'm sorry you are having an issue with the live-tracking and the speed at which it is picking up your dog's location accurately.
Looking at the logs, it does look like there are some periods of lost contact where the device is not in touch with HQ as the coverage is pretty low.
Please reach out at help@pitpat.com and we can look into this further for you.
Antwoord van PitPat
Hello, thank you for leaving us your thoughts on PitPat, I'm sorry to hear you haven't been satisfied with its performance.
Battery life can vary slightly for each tracker, as poorer signal areas will cause your PitPat to use a lot more power as it attempts to maintain a good connection to PitPat HQ.
I have reached out to you via email, to provide you a solution or an explanation for what might be the cause of your experience.
Of course, if things aren't working out, we will be able to bring your PitPat back and arrange for a full refund.
Nina - Customer Support
Loving using this device
Loving using this device, does what we need without added subscriptions. Excellent customer service too.
1 maart 2026
Antwoord van PitPat
Hello Amanda,
Thank you for your review!
We're happy to hear that you are loving the device and that it meets your needs without no additional costs! We appreciate your kind words about our Support Hounds.
Nina - Customer Support
Good deal on 3 bags of Kibble.
Good deal on 3 bags of Kibble.
Great knowing your walk
28 februari 2026
Antwoord van PitPat
Hi John,
Thank you for taking the time to leave us a review!
We're glad you found a good deal on the kibble and appreciate you sharing your positive experience with us.
Thank you!
Best woofs,
Nadia
3 Dogs...3 pitpats!!...
3 Dogs...3 pitpats!!...easy communication,quick delivery and backup if and when needed...my dogs have had a Pitpat for years now...reliable and any issues are promptly resolved...
7 maart 2026
Antwoord van PitPat
Hi Andy,
Thank you so much for sharing your experience! We’re thrilled to hear that our communication and delivery speeds have consistently met your expectations.
It’s been a pleasure supporting you and your three dogs with their PitPats over the years. Knowing we’ve played a small part in keeping your pack active and healthy is the best reward we could ask for!
Best woofs,
Nadia
Very good customer experience. Sadly the product failed to meet expectations
Very good customer experience. Next day delivery. User friendly setting up and user instructions.
Excellent service from the Pit Pat Helping Hound but in the end the tracker had to be returned as the poor signal in our location meant it couldn’t operate effectively.
10 maart 2026
Antwoord van PitPat
Hi David,
Thank you for taking the time to share such honest feedback. We are so glad to hear that you enjoyed the 'Helping Hound' service and found the setup process seamless!
We are genuinely sorry that the local signal strength prevented the tracker from working effectively for you. While we hate to see a customer have to return a device, we completely understand that reliable performance is the top priority for your peace of mind.
Thank you for giving us a try, and we’re glad we could at least make the return process a smooth experience for you.
Best woofs,
Nadia.
Love PitPat
Love PitPat ! It’s super easy to set up using the app and gives peace of mind if the dog escapes . It also tracks exercise/dog walks and food/ weight. Really pleased with our purchase.
5 maart 2026
Antwoord van PitPat
Hi Sarah,
Thank you for taking the time to leave us your positive feedback!
We're happy to hear that the setup was easy and that it gives you peace of mind. We appreciate you mentioning the exercise, walks, food, and weight tracking features.
Wishing you many happy, safe walkies ahead!
Best woofs,
Nadia
Antwoord van PitPat
Hi Pauline,
Thank you for taking the time to leave us a review!
We're glad to hear that your order arrived quickly and efficiently.
Best woofs,
Nadia
Antwoord van PitPat
Hi Mrs McClelland,
We are glad to know that our product arrived quickly and was easy to set up!
Thank you for your positive feedback; we truly appreciate it.
Best woofs,
Nadia
Brilliant Customer Service
Our Pitpat started to fail to connect and I suspected a battery issue. Called them and got through to Laura who proceeded to diagnose and deal with the issue really effectively. Will have a new replacement precisely 48 hours from making that call. Very impressed (and grateful).
12 maart 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello John
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again with the assistance of the lovely Laura, she really is pawsome!
Antwoord van PitPat
Hello
Thank you for your review.
I'm glad you find our service speedy and reliable, great to hear!
Very helpful friendly staff.
5 maart 2026
Antwoord van PitPat
Hello Lindy
Thank you for your review.
I'm glad to hear you find our support hounds a happy bunch, they really are wooftastic :)
5*Product - 5*Customer service
I have had our PitPat for quite a while now and am very happy with the insights it has given me about my dogs activity .
We recently lost the device on a walk and not only did PitPat offer me a new one half price but the help I received from the “helping hounds” was incredible! I needed to link my device to my Biscuit account and they helped me set it all up quickly and efficiently with easy to understand instructions! Thank you PitPat !
9 maart 2026
Antwoord van PitPat
Hello Ceri
Thank you for your review.
I'm so glad that we managed to replace your lost PitPat successfully to keep getting those Biscuits and that our helpful hounds were on hand to get you back up and PitPat-ing again :)
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