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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check. I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Novel Bank has customer support that helped me and answered any and every question I had. Really can’t give any criticism to their team. I would recommend Novel Bank as your primary for any e-commer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Common thiefs, and they liked to prey on the hardworking foreign men especially. Luring them into depositing all their savings into their scam novel US bank… after that, they closed the accounts a... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been using Novel for almost a year now and their service is quite exemplary. I had just had an issue with my phone where it was 100% completely useless but it would've been needed to unlock the 2... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Banking for online businesses


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

185 reviews

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Beoordeeld met 1 van de 5 sterren

Let's unite to bring these thieves to justice!

If you want your money to be stolen, Novel is the bank for you! Anyone who has a problem with Novel, please contact me so that we can take legal action together to get back OUR money - strength in unity!

Here's my story:
A year ago, my Novel account was closed without any explanation, with over $3500 balance.
At the time, it was nearly all the money I had. I sent them several emails before they replied to me 10 days later, coldly informing me that I could only retrieve my money by check and not by bank transfer. I was very surprised because it's an online bank that easily receives transfers but apparently can't send them when it's our money.
I found it strange because ACH/Wire is the best way to get my money back. I even said they could deduct all the associated fees from the transfer, it's not a problem.
But they refused, so I said okay to the check and asked for it to be sent to my home address in France, which is my company's mailing address, listed in the legal documents. But of course, they couldn't send it to France, without giving any explanation.
They said they were looking for a solution and for 3 months they kept telling me the same thing without ever finding a solution. Sometimes they wouldn't reply for a month despite several follow-ups, but I kept looking for a solution.
So, I suggested that the check be sent to the company that manages my company's address (registered agents), I provided all the information, signed documents, and assurances that I trust them and it's my responsibility if the check is lost, and then no response for a month.
I followed up several times again and was told they couldn't send it to that address because it doesn't match the American address of my company. They even asked me to change my company's domiciliation address, I had never seen anything like it!
When I said it was absurd, I was assured that they would find a solution and get back to me.
It's been 9 months now and I haven't heard anything, no one has ever contacted me again. So, they did indeed steal my money!
I've seen that many other people are in a similar situation, that's why I suggest we unite!

13 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to Operate and Secure

I started using Novel this year and find it very secure and easy to operate. The Dashboard looks promising to me, my PayPal got connected easily, and adding checks to the Account is another best option that I can say. So far, it is going well for me.

21 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Financial Services!

I’ve been using TryNovel for managing my business finances, and I’m thoroughly impressed. Their services are quick, efficient, and reliable. The user-friendly dashboard makes everything easy to navigate, and their virtual cards have been a game-changer. I appreciate the seamless experience and the peace of mind that comes with it.
Keep up the great work, TryNovel! 👏

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommended!

After hiring Novel for our business, our profits soared and our financial strategies became increased rapidly. They are quite reliable and solve all rhe financial queries within a short time. Recommended!

18 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Invalid account closure

My account was deactivated without notice, I contacted novel support they said I requested to close the account and that's not true, I told them I didn't requested this action, no one helped n i was told they will sendva check. Thank God I never went all in because they would of shut me out of millions of dollars.

11 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fraudulent Bank

Scammed my money. I have been waiting since June 2023 for checks that I cannot receive. Over $30K and their only responses is that they have not received a response.

The customer service is poor and rude. I asked for my money and they responded that they don't need it because they have larger accounts than mine. That's just horrible yet, I still don't have my money

31 mei 2023
Review zonder uitnodiging

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