Absolutely appalling customer service
Absolutely appalling customer service!
I ordered the harness and matching lead and when it eventually arrived, it was very different in colour. I sent photos to Tugtail and they disagreed with me so I arranged to return it. This was over a month ago. I emailed them twice with proof of posting asking them when I would receive my refund and they are totally ignoring me! Steer clear of this company as they couldn't give a damn







