I called Turbify Customer Support today because I needed assistance porting over my Biz email to the Airmail platform, wherein you can view ALL of your email addresses via one system. As with each... Toon meer
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Lees wat reviewers zeggen
Atempted to purchase a Domain via my account at Turbify but couldnt. My cards (three credit cards) wouldnt go through. I asked for help from Turbify and had two gentlemen trying to help. Took almost 3... Toon meer
The tele conversation broke, I have not found my solution for multiple accounts of turbify business account listed on yahoo UI primary account. It used to work earlier now the sync up has stopped. Our... Toon meer
Been with the company since its infancy while it was YAHOO. Used its hosting service for decades until yesterday when we had to stop the subscription that was way beyond the budget. Everything was exc... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contactgegevens
Verenigde Staten
- 1-833-689-8585
- turbify.com
3,8
Goed
654 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Kludgy and hard to understand foreigner…
Kludgy and hard to understand foreigner CS agent. Repetitive useless solutions that I had already tried 100 times.
21 april 2026
Antwoord van turbify.com
We’re sorry that your recent interaction with our support team left you feeling frustrated and that the solutions felt repetitive and unhelpful.
Our records show that you initially had trouble logging in to your Turbify account, and after verifying your account, the agent helped reset your password using an alternative mobile‑verification method when the email reset link was not working properly, so you could successfully log in and update your payment method before the call ended.
While we’re glad the login and billing issues were ultimately resolved, it’s clear from your feedback that our communication style and explanations did not meet your expectations, and we take that seriously. We’re continuously working with our global support teams to improve clarity and avoid repeating steps you have already tried, and we’d appreciate another chance to assist you if anything is still not working as expected.
Two calls can be better than one!
While I have a quite poor first communication that day, I then had a second call with a very expert person who helped me greatly and successfully.
19 april 2026
Antwoord van turbify.com
Thank you for taking the time to share your experience. We’re sorry your first communication was quite poor, but we’re very glad that on your second call you were able to speak with an experienced team member who could help you greatly and successfully. We appreciate you giving us another chance and are grateful for your feedback.
Your customer service sucks
Your customer service sucks. I’ve called several times for help and still have not gotten my problem resolved! Your website builder is flawed.
21 april 2026
Antwoord van turbify.com
We’re sorry that your recent experience left you feeling that our customer service “sucks” and that your website builder issue still isn’t resolved.
You contacted us about images appearing oversized and spacing issues on mobile, and several of our agents reviewed your site, tested both desktop and mobile views, confirmed your account and domain were active, and explained that the behaviour you’re seeing is related to the current section and image settings in the builder, along with our limitations in directly changing your site design from support.
We understand this explanation did not meet your expectations, and we appreciate you sharing that feedback. If you’re open to it, we’d like one more chance to help by walking through specific layout adjustments and, if needed, requesting a review from our Engineering Team so we can improve how the builder handles mobile displays going forward.
Customer service is ALWAYS ultra kind
Customer service is ALWAYS ultra kind, patient, and helpful.
21 april 2026
Antwoord van turbify.com
Thank you so much for your lovely feedback. It means a lot to hear that our customer service is always ultra kind, patient, and helpful, and we truly appreciate you taking the time to share this. We’ll make sure your kind words reach the whole team.
The customer service representative
The customer service representative, Teresa, was very patient and was willing to listen to my problem. She tried to resolve the issue and explain thoroughly in detail. Her service was very helpful so that I can rest assured.
21 april 2026
Antwoord van turbify.com
Thank you so much for your thoughtful feedback. We’re delighted to hear that Teresa was patient, really listened to your concerns, and explained everything in detail so you could feel reassured. We’ll be sure to share your kind words with her and the team—they’ll be thrilled to know their support was so helpful.
The problem on my site was fixed within…
The problem on my site was fixed within 12 hours after reporting. Super fast friendly manager. I can always count on him to get things done quickly.
21 april 2026
Antwoord van turbify.com
Thank you for your great feedback. We’re really happy to hear that the problem on your site was fixed within 12 hours and that our manager was friendly, fast, and someone you can always count on to get things done quickly. We truly appreciate you taking the time to share this.
turbify people are great
The people i talked to was very helpful. they got the problem solved very quickly. They were really nice and answered all my questions
21 april 2026
Antwoord van turbify.com
Thank you for your wonderful feedback. We’re so glad to hear that the people you spoke with were very helpful, solved the problem quickly, and were really nice while answering all of your questions. We truly appreciate you taking the time to share your experience.
Customer support was excellent
Customer support was excellent. He was thoughtful, clear, patient and proffessional. I was extremely impressed, especially in comparison with other organzitions that I have delt with. He should the poster chld of great technical support.
21 april 2026
Antwoord van turbify.com
Thank you for sharing such an incredible review. We’re thrilled to hear that our support representative was thoughtful, clear, patient, and professional, and that they stood out so positively compared with other organizations you’ve dealt with. Feedback like yours—calling them a “poster child” for great technical support—means a lot to us, and we’ll proudly share your kind words with the team.
Do not recommend!
After 20 years I am switching mail providers. Turbify has totally failed supporting my email. I am in a job search and now cannot send or receive. After five hour long phone conversations I have partial email but not consistent. Only half of my inbox has been retrieved. Furious and stressed! Can only get help from India and have a very difficult time understanding. Time to move to new mail support and move my domain. I have been a longtime user of Yahoo small business mail but recommend to not use there ‘lack’ of service.
21 april 2026
Antwoord van turbify.com
Thank you for sharing such detailed feedback, and we’re truly sorry that after 20 years with us, your recent experience with email has been so stressful — especially while you’re in the middle of a job search.
Losing reliable access to send and receive messages and only seeing part of your inbox restored is absolutely not the standard we aim for.
Our records show that our team tried to assist you via chat, helped you log in to your Turbify account and reset your password, and then attempted additional follow‑ups by phone and email, but the sessions ended before we could complete full mailbox recovery, and it’s clear that our support process felt fragmented and hard to understand from your side.
We also hear your concerns about the difficulty understanding our India‑based agents and will use this feedback to keep improving communication clarity and training.
While we’re sorry to hear you’re moving to a new provider, if you’d like any final assistance with domain transfer or exporting your remaining mail data, we’re here to help make that transition as smooth as possible.
unable to renew my Biz email account…
unable to renew my Biz email account due to lack of customer service.... losing Biz credibility as due unable to use Biz email
14 april 2026
Antwoord van turbify.com
We’re very sorry to hear how this has affected your business email and credibility, and we understand how critical it is to keep your Biz email active and reliable.
This case was linked to a past‑due invoice, and our team attempted to reach you multiple times by phone (with calls going to voicemail) and then followed up by email, but it’s clear from your feedback that you still weren’t able to complete the renewal or get the help you needed.
We’d really appreciate another chance to look into your account, review the billing and renewal status, and help restore full access to your Biz email as quickly as possible; please contact us at +1 833-689-8585.
real bad service
21 april 2026
Antwoord van turbify.com
We’re sorry to hear that your experience left you feeling it was “real bad service”, especially around accessing your hosting control panel.
Your case was escalated after you encountered a 404 “Page not found” error in the control panel, and our escalation team identified this as a bug, fixed the issue, and emailed you to confirm that access had been restored.
We’ve also attempted to follow up by phone and email, and we’d really appreciate the chance to double‑check that everything is now working correctly on your side; please contact us at +1 833-689-8585 so we can verify your access together and address any remaining concerns.
Antwoord van turbify.com
Thank you for your feedback. We’re glad to hear our representative was helpful and prompt, and we really appreciate you taking the time to let us know.
Antwoord van turbify.com
Thank you for your review. We’re glad to hear you experienced great customer service, and we really appreciate you taking the time to share that with us.
Antwoord van turbify.com
Thank you for your feedback — we’re glad to hear everything was fast and fixed for you. If you ever need help again, we’re always here.
Mr sagar is excellent person and help…
Mr sagar is excellent person and help me very well
21 april 2026
Antwoord van turbify.com
Thank you for your kind words. We’re delighted to hear that Mr. Sagar was excellent and able to help you so well, and we’ll be sure to share your appreciation with him and the team.
Antwoord van turbify.com
Thank you so much for your kind words and support — we’re glad to know you had a great experience with us. Your feedback is truly appreciated.
Good experience.
20 april 2026
Antwoord van turbify.com
Thank you for your review — we’re glad to hear you had a good experience with us.
Horrible bot
Horrible bot. My emails are vanishing for my business anf Yahoo will not help me. Do not sign up for yahoo email.
20 april 2026
Antwoord van turbify.com
We’re very sorry to hear how stressful this has been — losing business emails is a serious concern, and your frustration is completely understandable.
When you contacted us, we checked your account and confirmed that your Business Mail service on our side was working normally, and we identified that the missing messages were tied to a separate Yahoo Mail service that we don’t control.
On the call, we walked through how to reach Yahoo’s official support channels and where to request email recovery, and you acknowledged that information before the call ended. While we can’t directly restore emails from another provider’s platform, we do want you to get the help you need, and we encourage you to follow up with Yahoo support using the steps we shared; if you’d like us to resend those instructions, we’re happy to do that as well.
They double their rates every year
20 april 2026
Antwoord van turbify.com
Thank you for sharing your concerns about price increases with us. We understand it can feel as if rates are “doubling every year,” and we’re sorry for any frustration or confusion this has caused. During our recent conversation, we went over the services included in your plan and discussed discount options available after renewal, and we also explained that because your domain is currently with another provider, a plan change isn’t possible until the domain is transferred. We truly appreciate that you’re considering moving your domain to Turbify, and we’d be happy to walk you through getting your authorization code and then help you review plans and pricing so that your renewal and any discounts are as transparent and predictable as possible.
You guys suck
You guys suck! Do price hikes and don't tell the customer before charging card. Your customer service people don't speak English. If I could give you zero Stars I would
20 april 2026
Antwoord van turbify.com
Thank you for sharing your feedback so candidly, and we’re very sorry that your experience with us — especially around price increases and communication — has left you this frustrated.
A price hike without clear advance notice understandably feels unfair, and it’s our responsibility to communicate those changes more transparently so customers are never surprised when their card is charged.
We’re also sorry that your interaction with our overseas support team did not meet your expectations; we’ll be using this feedback to continue improving both our pricing communication and our service training so that conversations feel clearer, more respectful, and more helpful. If you’re open to it, we’d appreciate the chance to review your account history, explain the pricing changes in detail, and discuss whether there’s anything we can do to help make this right; please contact us at +1 833-689-8585 and mention this review so we can prioritize your case.
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