Turtle Mat Reviews 337

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Superfast delivery. Minimum of packaging with little plastic which is a bonus for me as I hate waste.The usual great Turtle Mat quality . Perfect size. Looks great in situ.

Beoordeeld met 4 van de 5 sterren

As usual service, delivery and product quality absolutely excellent. My only quibble was when product arrived it looked a different colour than I had expected from website. Not dramatically different... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good quality mats delivered promptly, have washed well a couple of times already. Sensible recyclable packaging and quick delivery.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woonwinkel

Geschreven door het bedrijf

For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

337 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Satisfied customer

Very prompt delivery and happy with the product

26 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Tracey,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Been buying a whole range of turtle…

Been buying a whole range of turtle mats for 15 years - nothing better!

26 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Good Morning,

Thanks for taking the time to leave this great review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Superb mat looks great outside door and…

Superb mat looks great outside door and comments from people have been how hard wearing it looks .

25 februari 2026
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Antwoord van Turtle Mat

Hi Pauline,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

The doormat arrived in a timely…

The doormat arrived in a timely fashion.
It’s exactly the colour I wanted and was expecting.
The muddy boots are cleaned efficiently!

25 februari 2026
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Antwoord van Turtle Mat

Good Afternoon,

Thanks for taking the time to leave a review.

It's great to hear you were happy with the mat and the service you received, this means a lot to us.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Good service, good product

Easy to order, arrived quickly and on time. I was annoyed as the free delivery advertised turned out to have a minimum spend, this wasn’t clear at the beginning

25 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Ann,

Thanks for your review.

We're glad to hear you were happy with your mat.

If you require any assistance with the discount query, please don't hesitate to get in touch.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Previously bought a mat that stayed…

Previously bought a mat that stayed soggy on my doorstep so changed for one of the rope door mats and that seems to work perfectly. Big enough and looks smart in the porch.

25 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Sue,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

Beoordeeld met 4 van de 5 sterren

Outdoor mat??

Nice looking mat but not what I’d normally use for outdoors as it’s very thin - hence four stars instead of five.

25 februari 2026
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Antwoord van Turtle Mat

Hi Frank,

Thanks for your review.

It's a shame to hear you weren't happy with your mat. Please don't hesitate to send us over some photos on email and we can take a look.

Kind Regards,
Turtle Mat

Beoordeeld met 1 van de 5 sterren

Have contacted turtle Mat after excess shedding and not laying flat …

Have contacted turtle Mat after purchasing in December due to excess shedding of my two mats and the fact that they are not laying flat after months of use. I am getting a full hoover container full every two days from these mats and after previously having turtle mats know this is not the usual standard. Disapppointed with your customer service department who can only advise me to wash the mats... These are brand new why would I wash them!also this is not stated on the website as a before use recommendation or I would not have purchases.
Would never recommend this brand again to anyone, the quality is not like it used to be.

1 maart 2026
Review zonder uitnodiging
Logo Turtle Mat

Antwoord van Turtle Mat

Good Morning,

Thanks for your review.

We're really sorry to hear you were unhappy with your experience with Turtle Mat, this is of course not what we want, we want all customers to have a positive shopping experience.

We recommend on our website that all mats are washed prior to use to maximise performance, we are sorry if you feel this wasn't clear.

I can see you've been in touch with our customer service department and this has now been resolved.

If you would like to discuss this further, please don't hesitate to get in touch and we will be happy to help.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Prompt delivery- excellent product

Prompt delivery- excellent product. bought because we had bought one a few years ago and it’s still giving great service! easy to wash. much better than cheaper products that lose their grip and absorbency. Looks smart too

23 februari 2026
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Antwoord van Turtle Mat

Good Morning,

Thanks for taking the time to leave a review.

It's great to hear you love our mats so much, this means a lot to us.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, have had a turtle mat before so can trust the quality, came very quickly. All good.

23 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Good Morning,

Thanks for your review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

There must be a mistake I did not buy a…

There must be a mistake I did not buy a mat in 2025 and have submitted a review for my last one Anyway as I keep having reminders here goes Tirtle mats are the only doormats that I would buy Have tried cheaper similar looking Not in the same league as British Turtle Mat company They are the best and the most hardwearing Wag well and brilliant quality

28 september 2025
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Antwoord van Turtle Mat

Good Afternoon,

Thanks for your review.

It's great to hear you love our mats, this means a lot to us.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Excellent product.

Quick delivery.
Excellent product; this is the 3rd may I have bought and I will be buying again.

23 februari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Sue,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Great product, delivered on time

Great product - great service. Very happy - thank you!

24 november 2025
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Antwoord van Turtle Mat

Hi Jennifer,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

Beoordeeld met 2 van de 5 sterren

Fluff everywhere very poor quality…

Fluff everywhere very poor quality nowhere near as good as they used to be no rubber perimeter I won’t be purchasing again

26 januari 2026
Review zonder uitnodiging
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Keith,

Thanks for taking the time to leave a review.

We're sorry to hear you're unhappy with your mat. New mats will have excess lint to start with, even after the first wash, but they tend to settle down once they've had a bit of wear and a wash. We recommend washing our mats when they arrive and that you lift and launder them monthly. The initial wash will help to remove any excess cotton from production.

Please don't hesitate to contact us on email with some photos and we can help further.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

The door mats work well

The door mats work well. Very pleased with the purchase

26 januari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Tracy,

Thanks for taking the time to leave a review.

It's great to hear you enjoyed your shopping experience with us and that you were impressed with your mat.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Durable

Durable, stays in place (grippy base) yet thin & washable. Looks great.

26 januari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Lou,

Thanks for taking the time to leave this great review.

We're glad to hear you love your mat.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, good packaging and easy online ordering.

7 november 2025
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Dominique,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Very fast efficient service as usual…

Very fast efficient service as usual have been using these mats for years they just ‘do the job’

26 januari 2026
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Elaine,

Thanks for your review.

It's great to hear you enjoyed your shopping experience with us.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Ease of ordering

Ease of ordering, speed of delivery, and it looks so much better than my previous mat - it is very effective as an outdoor mat despite not showing the mud from boots.

26 januari 2026

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